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Casino Plex - Not paying out my withdrawal

Ruling

Resolved - As the player has become non-responsive we assume that they've received their full pay out from Casino Plex and consider this issue Resolved.

Player's Complaint

Hi,

I have been waiting for a withdrawal of 900UD to be made since I started the withdrawal process on the 19th of August. I had to go through the verification process which was fine, but then I kept being told that my withdrawal would be processed soon. Finally they said they were experiencing a technical issue with payouts, which was also fine. I asked when this may be resolved, they said 'soon'. I have correspond with them via email 10 times now with no answers. I really need my cash and since they say it will be paid out within 72 hours, that has well been exceeded now. Any help on this matter would be appreciated. My username is [EDIT] my email [EDIT]

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6 Responses

User icon
ThePOGG
August 30, 2016

Hi mils27 - welcome to ThePOGG.com!

I'll contact Casino Plex and see what I can find out for you.

Thanks,

ThePOGG

User icon
mils27
August 30, 2016

Thanks so much, I really appreciate it.

User icon
mils27
September 5, 2016

Hi, I was just wondering if there has been any progress with this as I still havent received anything. I've contacted them daily with the same response. However one operator mentioned that the ' tests' were now complete so withdrawal should happen this week. Any idea what these 'tests' might be?

User icon
ThePOGG
September 7, 2016

Hi mils27,

I don't have any specific information for you at the present time, but I do have one of their management team chasing this issue for you.

'Tests' means that they've changed the company they're using for processing their payments probably because they're unhappy with the delays that have been occurring recently. They won't switch the old payment provider off until such time as they have a new one in place that they have tested and can confirm can manage payments as that would only exacerbate the situation.

I'll let you know when I have more information.

Thanks,

ThePOGG

User icon
ThePOGG
September 16, 2016

Hi mils27,

I've just heard back from Casino Plex who inform me that you were paid on the 7th of Septemeber - can you confirm this?

Thanks,

ThePOGG

User icon
ThePOGG
September 23, 2016

Hi mils27,

If we haven't heard back from you by Friday the 30th of September we will assume you've received your funds and close this complaint.

Thanks,

ThePOGG

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mils27 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

August 30, 2016

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