Comboslots - casino reduced balance

Hi vimedari - welcome to ThePOGG.com!

Only part of your complaint has come through as you have used a prohibited character (&). Please provide the rest of your submission.

Thanks,

ThePOGG

Comboslots casino manually reduced my winnings from free spins after deposit with personal bonus code 75COM two timws. First time from 315 euro they left 50 euro only, telling me that this is maximum win amount according to their TC. After I told that these free spins were deposit spins they increased winnings to 100 euro. Support and their finance team manipulates with rules teling me that maximum win amount from welcome package free spins is 100 euro. But free spins I got from personal propmo with code 75COM are not from welcome package free spins. It is cleraly stated is Bonus TC, that for second deposit without any code a player should get 50 free spins (10 spins per a day) for slot John Hunter and the Book of Tut (Pragmatic Play), Ancient Egypt (Pragmatic Play). Take Olympus, Gold Tiger Ascent (Betsoft Gaming).

But according to personal promo I got 150 free spins - 70 spins for slot Money Train 2 immediately after deposit and 20 spins per a day for 4 days. So these spins are not from welcome package and the rule about max win of 100 euro shouldn't be applied.

I ask to return my confiscated winnings of 215 euro.

Hi vimedari

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Hi vimedari,

Our understanding is that this issue has been resolved and your balance restored. Could you please check and confirm?

Thanks,

ThePOGG

Thank you very much.

Comboslots immediately returned money into my account after this complaint. All is okay)

Hi vimedari,

Thanks for letting us know - it is appreciated :)

ThePOGG