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Dublin Bet - non-payment


Found for the Player - Dublin Bet has inadequate terms to actually justify a violation in this case so they are claiming the player has "colluded" with themselves.

Read our Dublin Bet Casino Review.

Player's Complaint

I play in this casino more that 20 years.i have account in dublin bet and Extra casino.i play live casino only roullete and sicbo.

now i win in sicbo in both casinos (i play the same numbers but diferend bet amount).I dont no is the same owner but i play in live table and have thousand of casinos conect the same table the same no pay me the monay and take also my capital monay (in the previous day i lost 2500 euro and i play the same but no tell me capital is 2000 euro in every casino (total 4000 i start.) Pls i need to tell me if is corect watt make the casino and if is corect to take also except the wining the capital monay that just deposit.If necessary i sent you the email casino sent me.Also if nessesary to pay you same monay i am ready to do

Thanks in advance

Read the casino review

5 Responses

User icon
November 5, 2019

Hi nikost - welcome to!

Specifically, what reason has the operator given you for non-payment?



User icon
November 5, 2019

Good day I sent you the email i receive from them and pls note i am VIP i play many many years in dublin bet from the time conect direct to live casino in Ireland and lot of monay i play there.Thanks again follow the email: [EDIT] VIP (Support)24 Oct, 11:14 CEST Dear [EDIT], I hope this email finds you well. I’m contacting you today on behalf of CasinoExtra and Dublinbet. Our fraud department has reviewed your accounts and we have noticed the way you are playing. You are playing on the same table, Super Sic Bo, from your 2 different accounts, this is called collusion. and this is a breach of our terms and conditions. You can see the history of your bet involved below: As our terms and conditions says: ‍“5.1.13. When a player makes an attempt to gain an unfair advantage over the casino, this includes strategies like “martingale, double-up and similar systems and strategies” then the casino will take action including the confiscation of winnings and bonus funds. We will only take this action in the event that this behavior is reasonably evident.  The user is prohibited from using devices such as robots, any other external player assistance (EPAs) program, or techniques that distort normal gameplay and give the player an unfair advantage.” According to our terms and conditions we have permanently closed all your accounts CasinoExtra, Dublinbet, Lucky31 and CasinoEstrella, canceled your withdrawals and confiscated your funds. The decision is final and no reopening will be considered. We appreciate your time and understanding regarding this matter. Best Regards, [EDIT] VIP team

User icon
November 5, 2019

Good day

Also i have a question.If not permit to play like this in live casino way permit to open for me account in 4 diferende casino from the same owner?

My name i use is the same my phone same all details same .Pls tell me

Thanks again

User icon
November 26, 2019

I come back for my subject because from the dublin bet i receive the bellow answer about my capital monay that casino take (except the winning monay) from my account.

"You have made a deposit, you have played it, so your balance were winnings, therefore by breaching our terms and conditions, our Fraud Department has proceeded to the confiscation of your funds."

So this people tell me that have diferende law if you start to play with winning monay or with your monay??? this is abelivable

Pls note to begging to play until wining i start with capittal monay (that i deposit from SKRILL AND THIS MY MONAY ) with 2000 euro from every one casino total i start with 4000 euro, except the winning this is my monay and i need back.


User icon
December 4, 2019

Hi nikost,

I've discussed this issue with Dublin Bet. They inform us that you have been using two accounts at different brands they own to play in their live casino at the same time. Beyond that the details they have provided are sparse, but they are claiming that this constitutes "collusion".

We do not agree with this interpretation. Collusion by definition ("secret or illegal cooperation or conspiracy in order to deceive others.") requires more than one party to act is concert. Two accounts being operated by the same person does not constitute collusion.

Depending on how exactly these accounts have interacted - for instance if they were playing on the same table and betting on different outcomes to the same bet - this may constitute other breaches of terms and conditions. But Dublin Bet have failed to provide any supporting evidence to suggest that there were other term violations.

Sorry we could not be of further help!


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nikost consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Dublin Bet
  • Malta Gaming Authority
  • Curacao eGaming

November 5, 2019

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