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Hyper Casino - stalling whidtraw

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Hyper Casino Review.

Player's Complaint

i have verified my account before allready and try to make 2000e whidtraw but my adress is change and they want to document of that and that is sended.. my whidtraw was pending 1 day when they asked new adress document and then it should be check out 24-48h now it has been 24h and asked when it is proved they say 48 and could be longer so this point i dont know how long they will stalling that whidtraw. and this same thing is others players broplem too thats why i file this complain because i know they will ask after 48h again others documents and then its starts all over again. and everytime i check my pending whidtraw they try to get me to cancell that... now i just waiting what is next excuse.

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5 Responses

User icon
thepogg
August 17, 2021

Hi hamsivi - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 3th of September let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
hamsivi
August 17, 2021

16.8 they cancell My whidthraw whitout telling me it because My Bank account Wasent correct Even i made whitdraw Via euteller, Same method inwas made deposit then i send document about My bank account then 24h pending starts allover again, Even theys payment department was doing that on manually they still let that whitdraw pending.. how weird IS that.. this is not all, they had added in My account bonus money whit out My permission even i dont Have player there since 13.8..

And yesterday they say whitdraw will Be prosessed evening or tomorrow morning and still pending.

(10:44:15): The additional proof of address was approved, so the withdrawal will be sent either this evening or tomorrow morning

Alan (10:44:35): Hello, allow me to look into it for you

Alan (10:45:16): It should be sent out today according to my knowledge

(10:45:25): And My whitdraw still pending

(10:46:16): This is now fifth or sixth Time My whidthraw "should" Be to day

Alan (10:47:11): As your updated verification was approved yesterday then withdrawals will be sent out within 24 hours of said approval, which means today

Alan (10:47:13): Do you have any other questions I can help you with?

(10:47:57): No just pay My money

Kind regards,

User icon
thepogg
September 4, 2021

Hi hamsivi,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
thepogg
September 11, 2021

Hi hamsivi,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
September 18, 2021

Hi hamsivi,

If we haven't heard from you by Friday the 1st of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

hamsivi consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Hyper Casino
  • United Kingdom Gambling Commission
  • Malta Gaming Authority

August 15, 2021

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