Lucky31 - Delayed Payments

Ruling

Resolved - As this player has become non-responsive we assume that they've received their full pay out from Lucky31 casino and consider this issue resolved.

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Player's Complaint

Hi.

I sign up at Lucky31 the 22 of aug and depositet. 700 Euro. I sent in all my kycs the same day and the were good and handle this within 24 hours. That was very good of them.

I manage to play up to 9000 euro and i asked them about withdrawals. They told me that i can withdrawal 1000/day and 5000/week.

The send me the first witdrawal of 1000 a couple of days after and they told me the will send 1000/day until i reach 5000 and the week after that the other 4000.

I only got 3000 of my 9000 so far and today its 8 days since i asked for the withdrawals.

I played up 2 of them yestoday but still waiting for 4000 Euro.

This is the last email i got from them today and i will not answer them anymore.

They just tell me to wait and wait and wait.

Agarding the term its up to 7 days now and nothing still happens.

The screenshot is from today 31 of aug.

So what can i do im in their hands.

I played on many casinos and the kyc is always around 24 hours.

Witdrawals up to 48 or 72 hours.

I read the terms on lucky31 before i started to play.

Still missing 4000 or at least 2000 regarding their 1000/day role.

"Hi [EDIT],

Seen you are sending emails and emails about this, plus you're coming in the chat, we will not answer to your emails from now on.

Note that the money will be sent onto your account no matter what.

It is handled by financial department, and the withdraws will be processed.

You will not recveive anymore answer on our side on this question."

I send screenshots of all my activites.

Here is a cuple of pasts from our chat and mail.

This Paste is from the 26 of aug.

"Hi [EDIT],

Yes this is what we do. Each day 1k till 5k. Then the next week again 4k.

Do not hesitate to contact us for any further assistance.

Regards,

[EDIT]

The Lucky31 Team www.lucky31.com

On Fri, 26 Aug at 2:44 PM , [EDIT] wrote:

Hi.

I receive one of my 9 payments yestoday of 1000 euro.

Do you send one per day now up to 5000?

Or how does it work?

[EDIT].

Another One.

"Hi [EDIT],

We happy to hear that you are satisfied in our Casino.

A withdrawal takes between 3-7 working days.

Do not hesitate to contact us for any further assistance.

Regards,

[EDIT]

The Lucky31 Team www.lucky31.com

The last one was sent yestoday and it says

"Hi [EDIT],

We will do this by tomorrow, as soon its possible.

Do not hesitate to contact us for any further assistance.

Regards,

[EDIT]

The Lucky31 Team www.lucky31.com"

I didnt receive anything today either.

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