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Lucky31 don't pay my winnings

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Lucky31 Casino Review.

Player's Complaint

I play Lucky31 31.8.2022 and won 1400€ and i send all documents what casino ask me 1.9.2022 but then they don't ask anything more and i convercation over 10 times in livechat and all they say you must wait 48h but now three weeks later same song and wait wait wait and nothing hapend! i'm confused.

Read the casino review

3 Responses

User icon
thepogg
September 23, 2022

Hi finnishboy123,

Please answer the following questions:

Did you:

i) deposit exactly of close to the specific amount required to receive the maximum offered bonus?

ii) Play with bets exactly or just below the maximum allowed bet as dictated by the bonus terms and conditions?

iii) Place a withdrawal exactly on completing, or shortly thereafter, the wagering requirement?

Thanks,

ThePOGG

User icon
thepogg
October 1, 2022

Hi finnishboy123,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
October 8, 2022

Hi finnishboy123,

If we haven't heard from you by Friday the 21st of October we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

finnishboy123 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Lucky 31
  • Curacao
  • MTM CORP

September 22, 2022

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