Luxury Casino - non-payment

Hi dany0bbb - welcome to ThePOGG.com!

Only part of your complaint has come through as you've used a prohibited character (&). Please provide the rest of your submission.

Thanks,

ThePOGG

Luxury casino kept my $30,000 winnings and closed my account after just successfully completing KYC. EXCUSE: Violation of Computer detected Violation of duplicate account or some of my details being used in other accounts.

Today I loaded up a sister site. I was assured that I had other accounts on the same membership relating to the luxury account. Was told that is was no problem and I would be able to withdrawl if I win. I have proof of these conversations. I feel I was ripped off and would like my withdrawl from luxury! Please help

Hi dany0bbb,

Is it possible that another account has either been using the same IP address as your account or has been registered in your name?

Thanks,

ThePOGG

Yes it is possible I found a friend that signed up right after he heard i won and he played.

Yes it is possible I found a friend that signed up right after he heard i won and he played.

Hi dany0bbb,

If you have shared an IP address with another account, you have breached the operator's terms of use and there would be nothing we could do to assist you.

Sorry we cannot be of further help.

ThePOGG