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Major Tom - verification issues

Ruling

Resolved - After some delays with the verification of documents at Major Tom casino, this player has received their full balance.

Player's Complaint

Hello, I won in this casino. Then he turned to the online chat, I was told to send documents for verification. The documents have been successfully sent. 2 days later I again turned to the support and the operator has confirmed that the documents are successfully verified. I did cashing in online chat told me to expect up to 48 hours to process cashing. 2 days later I again turned to online chat, but now the operator said that my documents are not received, I am very surprised by this casino! Today I re-sent the documents, but I think that the casino won't pay, so I lost all the money! Please provide help me !!!

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4 Responses

User icon
ThePOGG
February 11, 2015

Hi Yelena - welcome to ThePOGG.com!

Before I can do anything to help you I need you to provide me with the username and email address you use at Major Tom casino.

I'd also say that you're going to have to refrain from making further accusations - an issue with document verification does not mean that a casino have "cheated" you.

Thanks,

ThePOGG

User icon
ThePOGG
February 13, 2015

Hi Yelena,

I've just had feedback from Major Toms. They've now approved your documentation and you are free to request your withdrawal.

Thanks,

ThePOGG

User icon
ThePOGG
February 20, 2015

Hi Yelena,

Have you managed to withdraw your funds?

Thanks,

ThePOGG

User icon
ThePOGG
February 27, 2015

Hi Yelena,

If I haven't heard back from you by Friday the 6th of March I will assume this issue has resolved and close this complaint.

Thanks,

ThePOGG

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Yelena consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

February 11, 2015

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