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MajorTom Casino - Stalling Payment

Ruling

Resolved - This player appears to have submitted this complaint to us by mistake and has become unresponsive to our prompts for more information.

Read our Major Tom Casino Review.

Player's Complaint

I managed to build up a balance of about £700 at major tom in September, I submitted a partial withdrawal request of a part of the balance about 5-6 weeks ago, upon checking a couple of days later I noticed the balance had been returned. I assumed an I.T error so I resubmitted again and again noticed few days later it had been returned to my account with being notified. When I contacted them I was told that they needed verification documents, which I provided. On the 17th of last month (3 weeks ago) I was told my account was verified....I saved the live chat, here is an excerpt

MajorTom: thank you for holding, i see that the player security has verified your account

ME: Thanks , so I should be able to withdraw a couple of hundred from my account now?

MajorTom: yes you should be able to withdraw

So again I withdrew a partial amount and noticed this was on hold since, I have spoken to live chat support several times who just say this is with the payments team. I was told on live chat today that my withdrawel has again been returned to my account (again no communications received). I have been civil and polite during the past 6 weeks and provided everything they have required. After several weeks and several conversations my account remains open but I am unable to withdraw. There is no communication from them unless prompted. After hours of attempting to get this resolved I would like to raise a complaint with askgamblers in a bid to get this resolved

Thanks

S

Read the casino review

3 Responses

User icon
ThePOGG
November 13, 2014

Hi SheRah - welcome to ThePOGG.com!

If you're looking to raise a complaint with AskGamblers I'm afraid you're on the wrong site. More likely is that I think you've just copied and pasted a complaint that you've submitted to AskGamblers here.

While I'm happy to help anyone, submitting complaints to multiple mediators at once generally creates more problems than it solves. If you've submitted a complaint to AskGamblers already I'd suggest seeing if that has any positive result and if not you can let me know and I'll look into this for you.

Thanks,

ThePOGG

User icon
ThePOGG
November 24, 2014

Hi SheRah,

Have you had any success getting this issue resolved through AskGamblers?

Thanks,

ThePOGG

User icon
ThePOGG
December 1, 2014

Hi SheRah,

If I've not had any response from you by Friday the 5th of November I'm going to assume that this issue has been resolved and close this complaint.

Thanks,

ThePOGG

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Agreement

SheRah consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

November 13, 2014

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