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N1 Casino - no German license

Ruling

Declined - We do not pursue refund of losses based on lack of license. If your government cannot enforce its restrictions there's no chance we can.

Read our N1 Casino Review.

Player's Complaint

Hello,

so i was playing on the N1Casino and they have offered certain games (like Blackjack) and rules (to bet more than 1€ and to deposit more than 1000€/month) which were forbidden by German law.

I am a German citizen, and they therefore weren't allowed to let me participate in these games and with bets and deposits exceeding 1€ and 1000€,

So it was my full right to request a refund for my deposits.

I have explained the situation and that the law did not allow me to play those games with these high bet amounts, etc. etc.

They unfortunately completely disagreed with me and did not refund me at all.

I once again played on their site and lost money in games they were not even allowed to offer to German players.

Even after i have told them the facts, they have not excluded me from these certain games or put a maximum in my bet amounts or deposits. They have done literally nothing after i told them the situation to further avoid this.

I now ask the POGG in advance, if I'm entitled to a refund by the casino for my bets before and after i had that discussion with them?

Best regards,

Read the casino review

3 Responses

User icon
thepogg
May 17, 2022

Hi NielsGambling - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you in this instance. As explained in our Complaints FAQs we do not pursue refunds of losses based on lack of license. If your own government cannot prevent unlicensed operators from accepting their citizens, there is no possibility of the operator offering a refund simply on the basis of us asking them to.

Sorry we cannot be of further help.

ThePOGG

User icon
NielsGambling
May 18, 2022

Hi,

i have informed the casino early enough and they still allowed it anyways.

User icon
thepogg
May 18, 2022

Hi NielsGambling,

The operator hold an MGA license. This authority does not prohibit them from accepting play from German players. As such they are not in breach of the license they hold and as stated previously if you want to contest this matter under German regulations you would need to contact the German authorities. We cannot assist you with that.

Thanks,

ThePOGG

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Agreement

NielsGambling consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

May 16, 2022

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