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OZWIN - casino refusal to pay winnings

Ruling

Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

Read our Ozwin Casino Review.

Player's Complaint

I redeemed a coupon worth 50 AUD. The coupon has no restrictions on winning. During the game, I covered all the reels with the same symbols. That's over 400 AUD. However, I was unable to play all the bonus games. Upon reaching 500 AUD, the casino stopped the bonus game. The limit of the won funds has been exceeded. Moreover, they do not want to pay me 201 AUD, which remained with me after fulfilling the coupon condition. I ask you to help me in obtaining 201 AUD. I won it honestly.

Read the casino review

7 Responses

User icon
thepogg
June 11, 2021

Hi Grei,

What coupon code did you claim?

Thanks,

ThePOGG

User icon
Grei
June 11, 2021

05/14/2021 04:47 PM Coupon 'LUCHA100LB' redeemed

User icon
Grei
June 11, 2021

05/14/2021 16:47 "LUCHA100LB" coupon is redeemed.

User icon
thepogg
June 13, 2021

Hi Grei,

Was this a No Deposit Bonus?

Thanks,

ThePOGG

User icon
Grei
June 14, 2021

No, I paid 50 AUD for this coupon. The wager was 35x bonus + deposit.

User icon
Grei
July 1, 2021

Close my complaint. The casino paid me my winnings. Thank you for posting my complaint.

User icon
thepogg
July 4, 2021

Hi Grei,

Thanks for letting us know - it is appreciated :)

ThePOGG

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Agreement

Grei consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Ozwin

June 8, 2021

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