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Ozwin - Refusing to pay out

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Ozwin Casino Review.

Player's Complaint

Refusing to pay out after making up some bogus rule that was not in existence or very poorly laid out, I believe this online casino is a scam.

I well within my legal rights and their terms to be paid out.

Read the casino review

6 Responses

User icon
ThePOGG
October 16, 2020

Hi liverpool22 - welcome to ThePOGG.com!

Exactly what term do the operator claim you have breached?

Thanks,

ThePOGG

User icon
ThePOGG
October 22, 2020

Hi liverpool22,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
liverpool22
October 23, 2020

after investigating, their rules were not transparent, upon joining the $10 maximum bet was not in their terms and conditions.

I am apparently not entitled to the payout of $410 due to breeching this mystery rule or conditions (again transparent)

however there is not much that can be done, i will just cut my losses and take this as a very valuable lesson to not use online pokies.

Thank you have a lovely day

User icon
ThePOGG
October 30, 2020

Hi liverpool22,

Do you have any evidence to support that the maximum bet term was not in place at the time of your play?

Thanks,

ThePOGG

User icon
ThePOGG
November 8, 2020

Hi liverpool22,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
November 16, 2020

Hi liverpool22,

If we haven't heard from you by Friday the 27th of November I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

liverpool22 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Ozwin

October 16, 2020

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