Piggs Peak - Voiding Deposit

Hi Alexandro - thanks for getting in contact.

Leave it with me and I'll contact Fortune Lounge and see what's going on here.

Thanks.

ThePOGG

Hi Alexandro,

Please bear with me here - I haven't forgotten about this issue. There is an ongoing discussion between Fortune Lounge and myself regarding the sharing of information. They are understandably wary of doing so and we're trying to find a solution that will allow them to be open in their discussion of player complaints while still respecting their security requirements.

I'll keep you updated as to how this progresses.

ThePOGG

Hi Alexandro,

I appreciate that this process is taking a long time, but primarily the issue is not related specifically to your complaint. For the time being, I'm assisting my rep at Fortune Lounge in a discussion with upper management related to how much information they are willing to share when it comes to mediating complaints of this nature. Basically I'm trying to reassure them that all privacy laws will be adhered to rigidly and that security considerations will take priority over publication. Both of these issues could cause substantial problems for the casino and as such they need to be completely convinced of my professionalism. This is a slow process. I'd ask you to bear with me while this conversation plays out.

Thanks

ThePOGG

Hi Alexandro,

I'm officially throwing in the towel with regard to this complaint.

This situation is as follows; Piggs Peak have informed me that you account has been associated with other player accounts. They have provided a list of all the associating indicators that they have gathered to support their decision and if those indicators are as they've stated I would support their decision. Unfortunately telling me about the evidence gathered doesn't in itself prove their case and the Fortune Lounge group has so far been unwilling to actually go the final step and share the evidence. As such I'm left with a 'he said, she said' situation - as I'm sure you would refute their claims - leaving me without enough evidence to support either party.

While I understand the Fortune Lounge position - many affiliates have in the past tried to mediate player disputes and behaved in a highly unprofessional manner that has jeopardized the casinos involved in both terms of the Data Protection Act and more fundamentally the casino's ability to protect itself from players engaged in practices prohibited by casino terms and conditions - I can't support it.

The affiliate industry has earned itself a poor reputation in this respect, but given ThePOGG's approach to handling player complaints and the fact that we go out of our way to ensure that any casino we discuss player issues with is protected fully both in terms of the Data Protection Act and from malicious publication of any evidence they share, it's really difficult to validate this continued position. Our approach is wholely professional and specifically tailored to belay these concerns.

As such, while I cannot pass a verdict on this issue I do have to express my concerns regarding the Fortune Lounge group's continued refusal to share evidence. It prevents us from protecting players from unjustified fund confiscations and from protecting casinos from our service being used to cause unwarranted damage to their reputation.

Alexandro - I'm sorry I cannot be of any further assistance with this issue and at this juncture I would suggest that you may want to pursue your complaint through Piggs Peak's regulatory authority the LGA. You can find contact details for the LGA here - http://thepogg.com/regulator/lotteries-and-gaming-authority/. If you need any help with submitting your complaint don't hesitate to get in contact.

ThePOGG