ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
Aweber logo
[X] Close this form and return to site
Close geo
Turn geolocation on
Locale settings

Currently viewing:

English in United States

Wild Fortune - Unable to withdraw funds

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Wild Fortune Casino Review.

Player's Complaint

I have been unsuccessful in attempting to withdraw (cash out) my funds.

My account was verified and provided with all of the required documents.

Every time I attempt to cash out it was canceled.

I would like my request to withdraw funds processed ASAP to my bank account - the details have been provided to the casino.

Read the casino review

6 Responses

User icon
thepogg
May 20, 2022

Hi jason777jason - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

What reason has the operator provided you for declining the most recent withdrawal when you contacted them?

Thanks,

ThePOGG

User icon
jason777jason
May 20, 2022

Thank you, I look forward to working this problem through with you to a solution for both parties.

I was told that the name was not placed in the beneficiary correctly, although I used the same name on the bank card that they happily took the money from in the first instance.

This is not 3rd or 4th time I have applied for a cash out/withdrawal and it has been canceled. After contacting their live chat I was told that they were unable to determine why it was canceled. It was only after perusing the matter I was told it had to do with the name.

User icon
jason777jason
May 20, 2022

Thank you, I look forward to working this problem through with you to a solution for both parties.

I was told that the name was not placed in the beneficiary correctly, although I used the same name on the bank card that they happily took the money from in the first instance.

This is not 3rd or 4th time I have applied for a cash out/withdrawal and it has been canceled. After contacting their live chat I was told that they were unable to determine why it was canceled. It was only after perusing the matter I was told it had to do with the name.

User icon
thepogg
May 21, 2022

Hi jason777jason,

You are playing from a jurisdiction where online gambling is not legal. Any operator accepting play from you is going to have to use non-standard payment processing methods and it would be far from uncommon for them to experience issues sending or receiving funds.

What has the operator asked you to do to resolve this matter?

Thanks,

ThePOGG

User icon
thepogg
May 29, 2022

Hi jason777jason,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
June 4, 2022

Hi jason777jason,

If we haven't heard from you by Friday the 17th of June I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Agreement

jason777jason consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Wild Fortune
  • Malta Gaming Authority
  • N1 Interactive Ltd

May 20, 2022

United States country flag