YoBetIt - Responsible Gaming Complaint
Found for the Player - Despite our repeated efforts to contact YoBetIt to discuss this issue we have received no response whatsoever from the operator.
Read our YoBetIt Review.
I have lost a total of 91 000 SEK in 8 weeks. I didn't once get to show where my money came from. Finally, I am asked to show where my money comes from, and they show that I must answer the casino that everything is right. I ignore these calls and continue to deposit money. Without any problem.
I also get direct mail sent to my email where the casino urges me to play more on their slot machines.
As I greatly increased my efforts, I received this email on December 16, 2019.
Playing can be both fun and entertaining, but only as long as it's under control.
We will contact you because we can see that you have made quite large deposits into your account, which of course you have the right to do if you so wish. However, we want to make sure that you do it of your own free will, and that it is not something that affects you financially or in other ways creates problems in your life...
We would like you to send us a reply on [email protected] confirming that everything is under control, so we don't have to worry about your gambling. We would also like you to confirm the type of funds you are depositing (income from work, saved funds, house sales, etc),so that we can be confident that everything is going right.
Thank you for your understanding.
I neglected to answer and continued to deposit money and gamble money away. This was perfectly fine, even though I didn't tell them that everything was under control. Nor did I show where my money came from. I also directly sent to my email where they urged me to play. This email was sent to me on 2019-12-27.
You have money left to play for, use your money on one of our slot machines.
Can you send this type of invitation to gambling when you have seen that the customer (me) has a gambling problem? This is strongly contrary to the laws and regulations one must follow in order to hold the license.
I have pointed all this out several times to the casino, but they deny that any errors have been committed on their part. The only thing I have done is that they blocked my account. Can you help me with the contact?
the casino review
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