Currently viewing:
English in United States
The United Kingdom Gambling Commission (UKGC) entered the online gambling market as a significant regulator entity during 2014. Previous to this the UKGC were primarily responsible for the management and regulation of the offline gambling market within the UK. When the UK government decided to tax online operators for any activity generated by players located within the UK, the UKGC were given the remit of deciding which operators would be allowed to accept UK traffic and ensuring that those operators upheld the legal and professional standards required for a UKGC license.
The technical standards required by an online gambling operator or software developer to conduct business within the UK are amongst the most robust required by any licensing jurisdiction, making a UKGC license a strong indicator that the games being offered to players are fair.
The UKGC do not manage player complaints. Instead they outsource player complaint management to UKGC approved Alternative Dispute Resolution (ADR) services. As such the significance of a UKGC license to a player largely depends on which ADR service the operator uses. Our experience with the ADR services currently available has lead us to believe that some are more diligent than other when it comes to ensuring that players receive fair treatment and as such this creates variation in the value of a UKGC license to players. It should be noted that we have not had dealings with all of the UKGC accredited ADR services.
The ADR services currently available and relevant to the online sector are listed below, including contact information:
ADR GroupWebsite - http://www.consumer-dispute.co.uk/ Email - [email protected] Address - 160 Fleet Street London EC4A 2DQ Telephone - 020 3600 5050 or +44 7703 308 923 (Mark Belford) |
eCograWebsite - http://www.ecogra.org/ Email - [email protected] Address - 2/F Berkeley Square House Berkeley Square London W1J 6BD Telephone - +44 20 7887 1480 |
IBASWebsite - http://www.ibas-uk.co.uk/ Email - [email protected] Address - Independent Betting Adjudication Service PO Box 62639 London EC3P 3AS Telephone - 020 7347 5883 Fax - 020 7347 5882 |
Isle of Man Gambling Supervision CommissionWebsite - https://www.gov.im/gambling/ Email - [email protected] Telephone - +44 (0)1624 694331 |
Joel GoodmanWebsite - http://key2hotels.com/ Email - [email protected] Address - 17th Floor, Wembley Point 1 Harrow Road Wembley HA9 6DE Telephone - (+44) 208 133 2794 |
The Ombudsman Service LimitedWebsite - http://www.ombudsman-services.org/ Address - Ombudsman Services The Brew House Wilderspool Park Greenall's Avenue Warrington WA4 6HL Telephone - 0333 300 1620 |
Contact information for the UKGC can be found below :
Contact Details;
Website - http://www.gamblingcommission.gov.uk/Home.aspx
Email - [email protected]
Telephone - +44 121 230 6666
Fax - +44 121 230 6720
Address: Gambling Commission
Victoria Square House
Victoria Square
Birmingham
B2 4BP