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Gamstop self exclusion question

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Toms596
Junior Member
Posts: 1
Joined: Thu Jan 28, 2021 12:01 am

Gamstop self exclusion question

Post by Toms596 »

Hi,

I've got a question surrounding self exclusion and Gamstop specifically around reopening accounts after one ends.

Is it a requirement to offer a 24 cool off period to reopen an account? Also are they required to speak to you in a phone call?

The reason I ask is I reopened an account around April last year. All I can remember is asking on live chat for my account to be reopened which was done almost immediately albeit with a £100 loss limit applied.

Would this have been in line with LCCP guidelines in the UK at the time or should more have been done?

Thank you in advance for any advice

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