This forum has a zero tolerance policy towards the posting of player or affiliate complaints. Please use our dedicated Player Complaint or Affiliate complaint if you have a complaint you would like reviewed. Users found posting complaints will have their complaints deleted and potentially their forum account suspended.

Affiliates that wish to link to their site need to ensure that they do not work with any of our Blacklisted Affiliate Programs then request approval by contacting admin.

Betway

xalksx
Member
Posts: 97
Joined: Wed Mar 19, 2014 2:29 pm

Betway

Postby xalksx » Wed Dec 03, 2014 12:30 pm

Not sure if this post is aloud think it should be Ok ..

Right i signed up for betway a long time ago due to there very good software ..However i no they do dispute meditation..But then say they dont ..This is one thing that bothers me with them there hosts do tell lies i have all transcripts ..Every host trips themselves up.

So the site is blacklisted over here at thePOGG.I keep trying to give them as much feedback as possible on the hope they do listen because telling lies to a player does make us feel uneasy..So i win £££ and ask them to flush winnings some will do it some wont ..So some lie that they do not do such a thing so just do it ..

I had a talk with a host there and noted the things i think is wrong with the site ..The main one is lies/and 3rd party meditation..Also a few other things like "Best odds guaranteed"

This is what in my eyes they need to do is get all there hosts together and explain to them what is aloud and what is not .As allot of hosts ive had in knots because they do not no half the information i have stored in transcripts..There software to me is second to none there betting selection is 8/10 ..If they made a few tweaks i think there site would be up there with some of the best.

Im not saying this because this is the only site im way ahead of winning wise .I just think the site has so much to offer if they done things correctly .Whats other players thoughts on the betway group ..I no allot have had funds frozen etc .But putting that to one side what do people think of the site in general ?
User avatar
thePOGG
Senior Member
Posts: 3710
Joined: Thu Oct 18, 2012 1:17 pm

Postby thePOGG » Sat Dec 06, 2014 11:41 am

Hi xalksx,

Betway aren't a group I'd recommend players sign-up with. They flat out refuse to discuss player complaints regardless of circumstances. Every casino, no matter how good at their job, gets it wrong from time to time. The lack of independent oversight at Betway is a concern to me.

In general it seems to me that the Betway group consider themselves too big to have to listen to feedback from affiliates. I don't expect this to change and likewise I don't expect them to listen to players either. The logic runs as follows; they've got a system that makes them a lot of money, therefore what they're doing must be right and they don't need to change anything. This is fairly common amongst the bigger groups, though I will say I've found it to be fairly pronounced at Betway.

Personally I prefer the middle size groups - they're well established enough that they're not a financial liability, but they also are keen to receive feedback and see what they can do to improve.
Auditing Service

Deposit Guarantee

POGGWebmasters.com

"Those who do not gamble do so betting that terrible things will eventually happen to those who do"
Ian C. Esslemont

"If anyone needs me I'll be in the Angry Dome"
Professor Farnsworth
xalksx
Member
Posts: 97
Joined: Wed Mar 19, 2014 2:29 pm

Postby xalksx » Wed Feb 18, 2015 5:51 pm

Sorry for the late reply .Well i come to the decision the other night to close my account with Betway while i was ahead of them .And it was all over £250 winnings ...Now some hosts will flush your winnings no bother (taking the reverse withdrawal feature away at time of withdrawal) And some say they cannot and there's no such thing.Even tho it was a smaller end win i still wanted it flushed i had withdrawn on Thursday at 11pm..And the tier i was on meant i had 24 hours to wait which is fine.

But here is the problem i withdrew and it and it popped up id lose "My bonus" if i withdrew (I never had no bonus) .So i withdrew anyway then the chats started ..I explained that since there staff leave office on Friday early that i request that on 11pm Friday they Flush the funds ..I was refused more lies .I questioned them about the lies and showed them transcripts to prove the lies ..But they were not interested .I said i did not feel comfortable playing with a bunch of hosts who tell lies .I then pointed out i was playing with a casino that was blacklisted around the net "Betway is NOT blacklisted anywhere" i was told ..Until i confirmed they were.

After an hour arguing i reversed the money i was really betting silly in the hope id hit something big i got to £360 and decided it was time to lump into horses ..One got beat on the line that would have got me allot back ..So lost the money and then shut the account ..No offer of a free bet to stay just a "Fine" ..I will now play with sites recommended here ..I did like betways layout and at one point i thought they were gonna come good ..But to much lies for me ..And i complained that a slot i no inside out was not playing correctly .I never herd back from the tech guys ..So betway and me are DONE :D
xalksx
Member
Posts: 97
Joined: Wed Mar 19, 2014 2:29 pm

Postby xalksx » Sat Oct 03, 2015 2:15 am

Well back here i am ..And if ive got this right ,betway has went on the absolute most wanted list for me .

Not played with these guys for a while .But had a few hours yesterday then tonight logs in deposits £25 and notices theres £40 in the account i thought must have left some ..So i then deposits £80 which i notice after ive had one spin there's £120..So opens live chat and asks where this cash was from ..Im told its a bonus so i then checks my emails ..It was a 50% deposit bonus ,so i asks the guy to explain to me about this bonus ..He tells me that ive to turn it over 50x ..I thinks thats allot it must be one of these free ones doesnt involve your actual deposit so after chatting for about an hour it comes to a conclusion

I said example if i win £500 of my first few spins (not the bonus money) do i keep the cash he said yes ..Then he went back and said no you need to turn it 50x ..I said but i am not on bonus money yet this is if i win before i reach bonus ..Oh yes you keep the cash after you roll it over 50x ..I asks so what u mean is if i win £500 of my deposit i need to roll that £500 over he said yes 7 times or so ..I was shocked as this is trickery ..I read the bonus terms and conditions and for someone logging in there tonight and not checking there (casino email) then there screwed ..The max u can win is £100 of the bonus to ..I really want to post the transcript however i would like to post the terms and conditions ..Could someone please tell me this live chat guy has got it wrong ..And the terms and conditions are fine ..Here are the terms and conditions

hxxp://p.betway.com/en/BTW/ROW/Terms/MBU/50_B.aspx

Now all the bonus terms and conditions seemed fine until i read this one

4. Any winnings made after acceptance of a Bonus offer may only be withdrawn once the full wagering requirements have been met. Should You wish to withdraw the balance of your initial deposit prior to meeting the wagering requirements, You may do so by forfeiting the Bonus and all winnings. If you wish to do so, please contact Customer Support. <<< no one got the chance to decline it

So this tells me that if i win from my deposit say £2000 i then am forced to keep playing in the hope i manage to wager this whole 50x bonus so i can then get what winnings i have left ..Remembering you can only win £100 from the bonus ..Am i getting this confused and thinking different or are they trying to get people drawn in to turn it over 50x ..For me this is a trick as u do not get offered any bonus its added to your account ..Its your job to ask to get it removed but who checks there casino email every 5 mins to see these mad bonus terms ? .
User avatar
thePOGG
Senior Member
Posts: 3710
Joined: Thu Oct 18, 2012 1:17 pm

Postby thePOGG » Sat Oct 03, 2015 10:59 am

Hi xalksx,

I think you've got yourself confused on this one. I've read through the bonus terms and conditions - it's just a bog standard deposit bonus other than you could claim it in parts.

The £100 isn't the maximum you're allowed to win (I couldn't see any win maximum there) it's the maximum BONUS you're allowed to receive. You deposited £80, got a £40, so your wagering requirement is £2000. Just like the vast majority of deposit bonuses, you're not allowed to withdraw anything before you complete the wagering requirement (neither your deposit, winnings nor the bonus) and if you do the bonus and any winnings you've accrued will be voided.

The only unusual thing about this bonus is that you could claim it in stages up to the maximum, meaning that you didn't have to deposit the full amount in one deposit.

TP
Auditing Service

Deposit Guarantee

POGGWebmasters.com

"Those who do not gamble do so betting that terrible things will eventually happen to those who do"
Ian C. Esslemont

"If anyone needs me I'll be in the Angry Dome"
Professor Farnsworth
xalksx
Member
Posts: 97
Joined: Wed Mar 19, 2014 2:29 pm

Postby xalksx » Sat Oct 03, 2015 11:09 am

Yea i understand that now thePOGG cheers

But in most cases with bonuses your offered them ..Not given them ,for example there would be something pop up telling you about what your getting yourself into if i didnt have a wee look id have missed it and been stuck in the bonus ..I wonder how many people failed to notice and are now trying to wager to get out of it ?

I think its unfair and i think they should make sure you no that a bonus is in your account ..It just come straight on no advertisement nowt ..and i have a separate email for casinos and don't check it often as its full of junk.I no im my own worst enemy with them as there's better around but the lies that live chat tell are unreal ..Ive two chats and both of them contradict each other ..I just thought putting a bonus into an account with no mention and to have these mad turn overs is a bit tricking ..Even a text message which they say they sent (it didnt arrive) and they went back on that and said "oh u got a email" that was you opting in ..Just doesn't make sense with them half the time why they turn things into a major ..They started to improve the site but then boom they start all there silliness again which for me i dont like , and i hate them telling lies . The live chat folks i mean
User avatar
thePOGG
Senior Member
Posts: 3710
Joined: Thu Oct 18, 2012 1:17 pm

Postby thePOGG » Sat Oct 10, 2015 3:41 pm

Betway have restricted players from the German state of [font=Segoe UI]SCHLESWIG-HOLSTEIN[/font]:

Betway wrote:[font=Segoe UI]YOU MAY NOT PARTICIPATE IF YOUR JURISDICTION IS: AUSTRALIA, BELGIUM, BULGARIA, DENMARK, FRANCE AND ITS OUTLYING TERRITORIES, [bgcolor=yellow]GERMAN STATE (BUNDESLAND) OF SCHLESWIG-HOLSTEIN,[/bgcolor] GREECE, GREENLAND, HUNGARY, IRAN, ISRAEL, ITALY, MEXICO, NORTH KOREA, ROMANIA, RUSSIA, SINGAPORE, SOUTH AFRICA, SPAIN, TURKEY OR USA AND ITS OUTLYING TERRITORIES.[/font]
Auditing Service

Deposit Guarantee

POGGWebmasters.com

"Those who do not gamble do so betting that terrible things will eventually happen to those who do"
Ian C. Esslemont

"If anyone needs me I'll be in the Angry Dome"
Professor Farnsworth

Return to “Casino Gambling”

Who is online

Users browsing this forum: No registered users and 2 guests