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Springbok - payment refused despite no breach

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thePOGG
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Joined: Thu Oct 18, 2012 1:17 pm

Springbok - payment refused despite no breach

Postby thePOGG » Wed May 30, 2018 4:35 pm

We've just closed a complaint against Springbok casino. Player has claimed a few No Deposit Bonuses. Initially the operator claimed that the player had claimed subsequent NDB without a deposit so weren't due to be paid. When we reviewed the transaction history there was a deposit directly before the contested coupon. After pointing this out to the operator they decided they simply didn't want the player so were closing the account and still refused to pay....

https://thepogg.com/complaint/springbok-denied-my-payout/

TP

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