888 Self-Exclusion Policy Reviewed by UKGC
by Glenn Baird - May 16, 2017
888 Holdings, the parent company of 888Poker, 888Casino, 888Sport and 888Bingo is currently having its licence reviewed by the UK Gambling Commission due to concerns that the regulator has regarding the operator’s self-exclusion policy.
All online operators in the UK should allow self-exclusion, whereby a customer can ask to be excluded from using the website for a set period of time, anything from six months to five years. Whilst responsibility lies firmly in the hands of the consumer, outlets must ensure that they are seen to be doing what they can to help and support customers who feel that they need to set strict limits on their access to gambling sites.
There are concerns that despite offering self-exclusion policies that many operators don’t do enough to prevent problem gamblers returning to their sites. The finer details in any licencing investigation are never made clear by the UKGC until a full conclusion has been reached and action has been taken.
Over the last few years the UKGC has been tightening up on operator’s social responsibility by dishing out large fines to those who they feel have not done enough to support gambling addiction.
Last year, Betfred, Gala Coral and Paddy Power all had to pay fines, totalling nearly £2 million, for practice that was deemed to flaunt their social responsibilities.
Since the announcement was made, 888 Holdings have seen their share prices drop by over seven percent. This is following on from the first quarter of this year that saw the company’s shares hit record highs with an increase in revenue from the end of 2016 of 13 percent.
888 Holdings have responded to the investigation with the following statement to the stock market:
“The company is dedicated to providing players with a responsible as well as enjoyable gaming experience and the licensee will be proactively engaged in a cooperative and collaborative manner with the UKGC throughout this review.”