MansionBet in VIP Gambling Controversy
by Glenn Baird - April 20, 2020
An Investigation carried out by the Guardian newspaper claims that MansionBet accepted a customer’s redundancy package as proof that they were eligible to bet big and then offered that customer VIP extras as well.
Reporters from the Guardian claim that they have evidence proving that MansionBet “showered” this customer with free bets and football tickets even though it was apparent he was gambling too much.
The report claims that the customer made 26 phone calls to their allocated VIP manager, during which he asked from free bets and cancelled withdrawals from his account. All this before sending a copy of a redundancy package to prove that he had money to spend.
A spokesperson from the Gambling Commission said: “While we can’t comment on individual cases, we are absolutely committed to reducing gambling harms and we expect operators to step in and prevent harm when a customer’s behaviour indicates they are at risk. Given repeated failings with ‘VIP’ practices in the industry, we will also shortly be consulting on additional requirements in this area.”
The Guardian has also published the following transcript that they say is taken from a conversation between the customer and his VIP manager:
“I can tell them (MansionBet’s responsible gambling department) he’s received the settlement, he’s managing it responsibly and he’s got other work.
“The thing is, we don’t even want to do it but we have to do it because the UK gambling regulators make us do it.
“As a thank you for clearing that up, there’s a £100 free bet for you. I hate being intrusive but I’ll always reward you if you give me proper answers.”
There are also alleged transcripts of WhatsApp conversations between the customer and his VIP Manager. In one the VIP is reported to have written: “If you deposit a further £3,000, I would give you £500 in free bets.”
The customer, who has not reveal his identity and has asked to be referred to as Matt said: “MansionBet knew I had been made redundant and could see my funds deteriorating every day and yet still allowed me to deposit sickening amounts of money.”
The Labour MP Carolyn Harris said: “This is not only exploitative but cruel, predatory and cynical. These cases grow in severity, yet the industry still protest that they behave responsibly. The time for radical change is now.”
A spokesperson for MasionBet had this to say about the allegations: “This case has been reviewed thoroughly by senior management due to the extensive nature of the contacts by the customer, and we are satisfied all conclusions drawn are in line with our regulatory requirements.
“MansionBet disagrees with the characterisations of the incidents in question, as put forward by you in your questions.”
All this has come about whilst the UKGC consider how best to adapt the current laws surrounding VIP schemes in the UK.