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The UKGC Offers Advice for Consumers during Covid-19 Crisis

by Glenn Baird - March 30, 2020

Along with issuing advice for operators and affiliates and how they should be conducting themselves during these unprecedented times, the UKGC have also issued advice to consumers on how to best protect themselves from the harm that gambling can cause whilst stuck at home.

In a fairly lengthy set of instructions that we will quote below in full, the UKGC reminds customers about self-imposed betting limits, about setting limits to marketing exposure on Twitter, about self-exclusion and GAMSTOP, about reading terms and conditions carefully, about having access to your betting history and about supports, such as the National Gambling Helpline, that can be accessed by anyone experiencing gambling related difficulties at this trying time.

UKGC Consumer Advice in Full

“Online gambling sites have facilities built into them that allow consumers to set a limit on how much they are spending on that site. This can be a useful way for both you as a consumer and for the gambling company to keep spend at a manageable level.

“We have partnered with Twitter to create guidance aimed at supporting users who want to limit the amount of gambling-related content they see on the social media platform. The guidance explains the different ways in which Twitter’s safety tools and settings can be adjusted within an individual account, to help mitigate the risk of exposure to gambling-related messaging and advertisements.

“If you think you’re spending too much time gambling, or want help to stop gambling, you can ask to be self-excluded. This is when you ask a gambling operator to stop you from gambling for a period of time. Self-exclusion is an important tool that we require gambling operators to put in place and is available to anyone who wishes to stop gambling for a period of time. An online multi-operator self-exclusion scheme, known as GAMSTOP, has been available since April 2018. To maximise the protections available to you, all licensed online gambling operators are required to participate in the scheme from 31 March 2020. To find out more about GAMSTOP and to register, visit their website.

“Online gambling companies have to be licensed by us to provide gambling to British consumers. In the current circumstances we know there is an increased risk of illegal overseas websites trying to seek British customers. These sites may not have any of the protections that we require. We will be tracking and taking action against such sites where we identify them. You can help by ensuring the website you are gambling with is licensed. To check whether a site is licensed, look for the link to the Gambling Commission’s Licence Register where you can see what type of activities the site is allowed to offer. You can also check whether we have taken any action against them because they have not followed the rules of licensing.

“Gambling businesses must make a summary of their terms and conditions available to you. It is important to read the terms and conditions before you make a decision on which businesses you wish to gamble with and what the risks of gambling are.

“Gambling websites must give you access to historic account activity. This means you can request for them to show you exactly when, how much and what you’ve been gambling on over time. This information may help you understand whether you are spending too much time or money gambling.

“Remember that although many of us are having to limit contact with others, when it comes to support and advice about your gambling habits, you are not alone.

“The National Gambling Helpline provides confidential information, advice and support for anyone affected by gambling problems in England, Scotland and Wales.

“Public Health England has issued guidance, advice and tips on how to maintain your mental wellbeing if you need to stay at home.”

You will find the full article here, along with all the links that are included.

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.