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[X] Close this form and return to site – $2.5 Million Returned to Players

by ThePOGG - September 9, 2019

Two years after we pass $1 million returned to players, is thrilled to announce that our complaints service has reached another milestone. As of Friday the 6th of September 2019 – the service has returned over $2,500,000 to players! That is a total of $1.5 million returned to players in the last 2 years, or $750k/year!

Almost exactly 2 years ago to the day we reported that we’d recovered $1,000,000 of player funds. That figure had been reached over the previous 4+ years of operation. In the next two years we have increased that total by 150%, demonstrating the significant growth in popularity the service has seen. On average we have returned $62,500 per month to players in the last 2 years – over double what was returned per month at our previous landmark – a figure of $28k per month. Similarly, in September 2017 we had logged 1033 closed complaints and 58 open complaints; in Sept 2019 (so far) we are logging almost 2.5k closed complaints and over 150 open complaints – so on every front it is plain to see that the service is rapidly growing!

The increased volume of players submitting complaints to our service has seen our daily ‘Return to Players’ figure over double to $2054/day and an average complaint value of $1041. This average value is again up on our previous value of $950.

The Complaint Manager at – Duncan Garvie – has been assisting players recover funds from online gambling operators for over 7 years and has personally supervised the management of almost 2.5k claims. is an approved Alternative Dispute Resolution (ADR) service that functions on behalf of the Malta Gaming Authority and has a client roster, in our official capacity as ADR for the regulator, of almost 100 gambling operator sites. The regulatory capacity for to provide legally binding rulings on complaints sets it apart from other affiliate based review and complaint services.

It is a point of huge pride for knowing the number of players who we have helped and who now have more money in their pockets due to the intervention of our team. It is our fervent hope that we can move into the next decade and help many more players in the same way.

Finally we want to remind players about BetBlocker, our free Responsible Gambling app. If you or anyone you know experiences difficulty controlling gambling impulses and feels that it may be time to take a break, BetBlocker put the control back in your hands by allowing you to restrict your device from accessing over 6.5k gambling websites.

If you are looking to submit a complaint against a gambling operator you can do so here –

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.