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UK Building Society Offers Counselling to Gambling Addicts

by Glenn Baird - October 30, 2019

NatWest, a subsidiary of the Royal Bank of Scotland will begin offering a counselling service for gambling addicts in 13 of its UK branches.

The scheme will be working in partnership with GamCare, whose counsellors will be available on appointment to help anyone who considers themselves an at risk gambler, whether or not they bank with Nat West.

The trial will only be available in London and the South East, but Nat West have said that the service could become available in up to 700 of their branches throughout England.

Along with Barclays and a few other groups, Nat West will also block any transactions made to gambling sites via their accounts if they as asked to do so.

Phil Sheehy, NatWest’s head of Lending said:

“Some customers might be uncomfortable going to an addiction centre,” s “This is an accessible and neutral environment.”

“We want to look at what we can do to help people who may be struggling with a gambling addiction, which can have a significant effect financially.”

Nicky Morgan, Secretary of State for Digital, Culture, Media and Sport since July 2019 had this to say:

“The government has been clear to all businesses that have connections to gambling, including bookmakers, major high-street banks and social media platforms, that they must be socially responsible and use the power of technology and data to help people manage their spending and protect them from gambling related harm,”

“I will closely monitor NatWest’s progress and I urge others in the banking sector to follow suit for the good of their customers.”

Development director of GamCare, Mike Kenward has stated that the charity would do what they can to support staff in branches of NatWest to help customers who want to stop gambling:

“The relationship between problem gambling and financial problems is well established, although not enough is known about it,” said Kenwood.

“Banks are in a phenomenal position to support people affected by problem gambling. What people need when they’re trying to make a big change in their life is the tools to help them when their motivation is at its lowest. It gives an additional layer of protection.”

9 locations have been confirmed as running the service, with another 4 still to be announced.

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.