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White Label Company FSB Fined £600,000 by UK Regulator

by Glenn Baird - May 6, 2020

The UK Gambling Commission has taken regulatory action against FSB Technology, using the £600,000 fine as an opportunity to remind all white-label services that they are responsible for the conduct of their subsidiaries.

FSB were hit with the fine after it was discovered that they had failed in their responsibility to manage one of their third party websites.

After conducting an investigation the UKGC discovered that a partner of FSB Technology had failed to meet industry standards relating to customer interactions, anti-money laundering laws, inappropriate advertising and a failure to support problem gamblers through effective self-exclusion measures, between January 2017 and August 2019.

Richard Watson, Commission Executive Director, said: “All operators should pay close attention to this case as it shows that we hold all licensees fully responsible for third party relationships – and we will act against any of our licensees that do not manage third parties appropriately.

“These were blatant breaches of rules we have put in place to ensure gambling is fair, safe and crime-free.”

The UKGC goes on to state that along with the £600,000, further restrictions will be placed on FSB’s licence.

Some specifics of the case have been published on the Commission’s website highlighting the following failings:

Ineffective customer interactions with, and source of funds checks on, a customer who displayed indicators of problem gambling and spent £282,000 over an 18-month period

Sending a marketing email to 2,324 customers who had previously self-excluded

A VIP team manager acting without adequate oversight and not receiving sufficient AML training

Placement of an inappropriate banner advertisement containing cartoon nudity on a Great Britain facing website which was providing unauthorised access to copyrighted content.

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.