We wanted to draw everyone’s attention to some information that came to light this week while we were reviewing Viggo Partners the affiliate program for ViggoSlots casino. Effectively we’ve found evidence strongly suggesting that ViggoSlots are managed by the same people running StayBet.
Before going into the details I’m going to give a quick overview of both of these groups for those who aren’t already aware of them.
ViggoSlots run on the Danguad Limited Curacao licence. During the management of player complaints submitted against the operators running on this license we have found these operators to be engaged in a variety of highly questionable activities, a list of which we will provide below:
– Retroactively changing terms and conditions to justify non-payment of winnings and altering the terms documents to appear as if the new terms were put in place before the players won.
– Actively accepting play from players in jurisdictions that prohibit online gambling, then refusing to pay when the player won a significant amount.
– Enforcing a maximum bet term in a manner where the player could not have violated the limit. The operator claims the player bet €8 when the maximum allowed bet was €5. On examination of the game in question, there was no betting combination that would have resulted in a wager of €8. When questioned about this the operator’s response was that the player had wagered €4 and then used the ‘double’ feature. This would have required the game to return exactly the same amount that was staked which would be rather unusual (though not impossible) but a bigger concern is the game offered no double feature.
In short, we consider this group to be fundamentally dishonest. Again and again we have seen complaints that in our opinion demonstrate this organisation’s very loose relationship with the truth. This is a group that we consider VERY high risk for player.
Staybet are the sister property to SlotsMoon. Staybet have in their own rights managed to make their way to our Blacklist for a far more straightforward reason – non-payment. During discussion of two complaints against this group the operator acknowledge that one of the players should be paid, assured us that payment had been sent and then no payment turned up. Since that point this operator has been entirely non-responsive to our enquiries about that complaint and other complaints and it is repeatedly the same problem – payments simply not turning up.
Both these groups have managed to independently make their way to our Blacklist.
So what’s the connection between them? When reviewing the affiliate program for ViggoSlots, Viggo Partners, we came across the following in their FAQ’s:
While the email address displayed in the text is ‘[email protected]’, if you look at the bottom left-hand corner of the image, you can see the email address that will be populated in Outlook when you click on the link. It’s ‘[email protected]’. This can be more clearly seen in the html code for the page:
So Viggo Partners affiliates are displaying a program specific email address while actively sending their affiliate enquiries to SlotsMoon, the sister property of Staybet. That’s not something that can happen as a copy/paste accident.
It should also be noted that the ‘[email protected]’ address is returning mails to us as undeliverable, suggesting that this email address never actually existed.
For us this is fairly clear cut evidence that the teams running these properties are related.
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