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Helping casino lovers since 2011.

Having trouble with a casino?

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Our casino complaints service is available free for our players. We do our best to mediate between players and online casinos.
OPEN COMPLAINTS

69

CLOSED COMPLAINTS

7064

MONEY RECOVERED

$7.880.555

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N1
Declined

N1 Casino - Interactive Disregards Issued Ruling

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CloudBet
Declined

Cloudbet - targeting problem gambler from banned jurisdiction with false and misleading marketing

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SlotoCash
Found for the Casino

Slotocash - Declined payout

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Amok Casino
Declined

Amok Casino - Numerous breaches of the T&C

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Turbico
Found for the Casino

Turbico - non-accepted bets

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Red Dog
Declined

Red Dog Casino - Unauthorized charge

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Flaksi Casino
Found for the Casino

Flaksi Casino - Welcome bonus wagering

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Casino Rex
Resolved

Casino Rex - Wagern is not in the Terms

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Spicy Spins
Declined

Spicy Spins - Bank statement shows amounts to unknown companies

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Mr Sloty
Resolved

Mr Sloty - Withdrawal time

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Very Well Casino
Declined

Very Well Casino - Not removing my account

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1Red Casino
Declined

BetOnRed - weird winners

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1 Ace Club
Found for the Casino

Unibet - funds

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Jaak Casino
Declined

Jaak Casino - Confiscated funds

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Rabona
Declined

Rabona - Gambling problem

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LoveSpins
Declined

Love Casino - Nigerian Merchants

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Luck Land
Declined

LuckLand - acount history

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Rabona
Found for the player

Rabona - Refund

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Bitstarz
Resolved

Bitstarz - Deposite

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PlayFrank
Declined

Play Frank - casino refusing me a refund

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FireVegas
Resolved

FireVegas - Ignoring self exclusion

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Dux Casino
Found for the Casino

Dux Casino - Payout stopped because of third party payment

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Other
Found for the player

Woopio - payment problems

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Stake
Found for the Casino

Stake - Sports bet issue

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Responsible Gambling Play Safe, Stay Safe

ThePOGG has worked in collaboration to put together a responsible gambling directory, to help you find the support services available where you live.

ThePOGG founded responsible gambling charity BetBlocker, that offers a free app that allows players to block entirely or schedule limitations in advance. Manage your gambling responsibly.

Gambling is an adult activity and carries with it risks. We believe that every stakeholder in the business should actively invest in minimising the human costs inherent with the industry and that all player should take steps to ensure that they engage with gambling in a responsible fashion.

To that end, ThePOGG has worked to develop resources targeted at helping players engage with gambling safely. Our Responsible Gambling Directory helps players find the support agencies that they can access to help them deal with problem gambling, whilst the UK charity that we founded, BetBlocker, offers everyone free blocking software to help them manage their accessing to gambling during periods of vulnerability.