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Helping casino lovers since 2011.

Having trouble with a casino?

Show all Complaints
Our casino complaints service is available free for our players. We do our best to mediate between players and online casinos.
OPEN COMPLAINTS

64

CLOSED COMPLAINTS

7327

MONEY RECOVERED

$7.993.894

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Evo Spin
Resolved

Evospin - Withholding Money

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BC Game
Declined

BCGame - delaying the payout of 100,000 EUR

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Cookie Casino
Declined

Cookie Casino - Not paying, playing from the Netherlands

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Love Casino
Declined

Love Casino - won't close account

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Lucky Casino
Found for the Casino

Lucky Casino - False reopening refund

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EuroSlots
Found for the Casino

EuroSlots - Always losing

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EnergyCasino
Declined

Energycasino - underage play

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Bloodmoon Casino
Found for the player

Bloodmoon Casino - Holding funds

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CasinoCasino
Found for the Casino

CasinoCasino - Withdraw

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Marsbet
Resolved

MarsBet - playing while on holiday

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Winzie
Found for the Casino

Winzie - Refund

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Windetta
Resolved

Windetta - Account closed after winnings because of a "gambling addiction"

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Cool Cat
Resolved

Cat Casino - non-payment

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Burning Bet
Resolved

Burning Bet - Extensive delays and excuses

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iBet
Found for the player

iBet - Responsible Gambling

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Bitstarz
Resolved

21bit - doenst ban addicted player and refuses refund

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TTR Casino
Resolved

TTR Casino - doesnt ban me

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Get Slots
Resolved

Get Slots - doesnt ban addicted player and refuses refund

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Wild Tornado
Found for the Casino

Wild Tornado - Losing €56.300 due to a casino claiming there were two active accounts on the same IP

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Golden Mister
Found for the Casino

Golden Mister - Casino withholding funds

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My Stake
Declined

Mystake Casino - unfair practices Request for returning my Deposits on Humanitarian Grounds

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The Red Lion
Found for the player

The Red Lion - Withdrawals

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Spicy Jackpots
Found for the player

Spicy Jackpots - casino owes me £540

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Mr Super Play
Declined

Mr Super Play - Refund of deposits

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Responsible Gambling Play Safe, Stay Safe

ThePOGG has worked in collaboration to put together a responsible gambling directory, to help you find the support services available where you live.

ThePOGG founded responsible gambling charity BetBlocker, that offers a free app that allows players to block entirely or schedule limitations in advance. Manage your gambling responsibly.

Gambling is an adult activity and carries with it risks. We believe that every stakeholder in the business should actively invest in minimising the human costs inherent with the industry and that all player should take steps to ensure that they engage with gambling in a responsible fashion.

To that end, ThePOGG has worked to develop resources targeted at helping players engage with gambling safely. Our Responsible Gambling Directory helps players find the support agencies that they can access to help them deal with problem gambling, whilst the UK charity that we founded, BetBlocker, offers everyone free blocking software to help them manage their accessing to gambling during periods of vulnerability.