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Having trouble with a casino?

Show all Complaints
Our casino complaints service is available free for our players. We do our best to mediate between players and online casinos.
OPEN COMPLAINTS

227

CLOSED COMPLAINTS

5913

MONEY RECOVERED

$7.295.426

SUBMIT A COMPLAINT
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Bet Swagger
Declined

Bet Swagger - Player protection and no licence to allow UK transactions

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Libra Bet
Resolved

Libra Bet - has paid part of my winnings but not all

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Casimba
Found for the Casino

Casimba - Confiscated Winnings

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GSlot
Resolved

GSlot - Refusal to payout

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Black Label
Found for the player

Black Label Casino - !7000 our removed in winnings

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Ignition
Found for the player

Ignition Casino - Denied Bonus/jackpot wheel while betting $10 a spin

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Cherry Fiesta
Declined

Cherry Fiesta - Delete my telephone number from the system

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Stake
Declined

Stake - holding funds deposited from my Crypto wallet

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Slot Wolf
Declined

Slot Wolf - Refund of remaining balance (german citizen)

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24Pokies
Found for the player

24Pokies - Unpaid withdrawal

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Slot Hunter
Resolved

Slot Hunters - refuses to pay winnings

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1xBet
Resolved

1xBet - Unfair gamming

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BetAmo
Found for the Casino

Betamo - Not legit gambling

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Casino Nile
Declined

Casino Nile - Still no pay out

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Octo Casino
Declined

Octo Casino - pure scam maximum win amount set for my account there

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Mr Play
Resolved

MrPlay - bonus problem

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Bronze Casino
Found for the player

Bronze Casino - Not responding

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Gioo Casino
Resolved

Gioo Casino - 4000 win is taking way to long to pay out

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Cookie Casino
Resolved

Cookie Casino - Whitdrawl

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PlayAmo
Unresolved

PlayAMo - Self exclusion ignored

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Evo Spin
Resolved

Evo Spin - Withdrawal

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Plaza Royal
Resolved

Plaza Royal - Withdrawal

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24Pokies
Found for the player

24Pokies - will not pay

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All British
Resolved

All British Casino - Deposited money being withheld

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Blood Suckers
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Hall of Gods
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Hall of Gods
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Immortal Romance
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Responsible Gambling Play Safe, Stay Safe

ThePOGG has worked in collaboration to put together a responsible gambling directory, to help you find the support services available where you live.

ThePOGG founded responsible gambling charity BetBlocker, that offers a free app that allows players to block entirely or schedule limitations in advance. Manage your gambling responsibly.

Gambling is an adult activity and carries with it risks. We believe that every stakeholder in the business should actively invest in minimising the human costs inherent with the industry and that all player should take steps to ensure that they engage with gambling in a responsible fashion.

To that end, ThePOGG has worked to develop resources targeted at helping players engage with gambling safely. Our Responsible Gambling Directory helps players find the support agencies that they can access to help them deal with problem gambling, whilst the UK charity that we founded, BetBlocker, offers everyone free blocking software to help them manage their accessing to gambling during periods of vulnerability.