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Helping casino lovers since 2011.

Having trouble with a casino?

Show all Complaints
Our casino complaints service is available free for our players. We do our best to mediate between players and online casinos.
OPEN COMPLAINTS

111

CLOSED COMPLAINTS

6823

MONEY RECOVERED

$7.702.049

SUBMIT A COMPLAINT
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Reel Wins
Found for the Casino

Reels of Joy - Won't pay out

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Laz Vegas
Resolved

Laz Vegas - casino stalling payments

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Luck of Spins
Declined

Luck of Spins - No responsible gaming controls

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Sky City Casino
Declined

Sky City Casino - unlawful use of Visa debit card

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24Pokies
Declined

24Pokies - Allowed to deposit from the UK

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Spin Samba
Found for the Casino

Spin Samba - blocked account

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Playzee
Found for the Casino

Playzee - Confiscation of funds and contradictory response as to why

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Rich Ride
Declined

Rich Ride - self-exclusion

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Just Spin
Declined

Just Spin - Not paying my winnings

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thepogg
Declined

Fortune Jack - Account closure request

Read Complaint
Casino Z Online
Declined

SpinBetter - This Affiliate Program Closed My Affiliate Account

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Wild Fortune
Declined

Wild Fortune - signing a contract under false information

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Sky City Casino
Declined

Sky City Casino - Unfair application of exclusion

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Vera & John
Declined

Vera&John - Refunds request

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Bitstarz
Found for the player

Bitstarz - Entitled To A refund

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Betway
Declined

Betway - closed my account and refused to return my balance

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21.com
Declined

21.com - Took my winnings

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Jack21
Declined

Jack21 - Self exclusion due to gambling addiction

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14Red
Declined

14Red - Refunds

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Yeti
Found for the Casino

Yeti Casino - Deposit refund

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All British
Found for the Casino

All British Casino - Deposit refund

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FireVegas
Found for the Casino

Fire Vegas - Holding onto my money, not able to withdraw

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Mad Money Casino
Found for the player

Mad Money Casino - Withdrawal not paid out

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BC Game
Declined

BCGame - Scam .invalid regulatory

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Best Slots

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Blood Suckers
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Gonzo's Quest
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Hall of Gods
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Hall of Gods
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Immortal Romance
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Responsible Gambling Play Safe, Stay Safe

ThePOGG has worked in collaboration to put together a responsible gambling directory, to help you find the support services available where you live.

ThePOGG founded responsible gambling charity BetBlocker, that offers a free app that allows players to block entirely or schedule limitations in advance. Manage your gambling responsibly.

Gambling is an adult activity and carries with it risks. We believe that every stakeholder in the business should actively invest in minimising the human costs inherent with the industry and that all player should take steps to ensure that they engage with gambling in a responsible fashion.

To that end, ThePOGG has worked to develop resources targeted at helping players engage with gambling safely. Our Responsible Gambling Directory helps players find the support agencies that they can access to help them deal with problem gambling, whilst the UK charity that we founded, BetBlocker, offers everyone free blocking software to help them manage their accessing to gambling during periods of vulnerability.