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Number of complaints managedTotal complaints managed – 1199Total complaints managed under the MGA ADR remit – 511ThePOGG.com runs its ADR service via a Maltese company named Nohadon Ltd. As such only complaints from Maltese citizens would be considered domestic complaints. Only a single complaint this year has fallen into that category, all other complaints are […]

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September 13th 2021BetBlocker, in partnership with casino network L&L Europe, today launch their new Dutch language app. This collaboration was announced in May this year and means that BetBlocker will now be able to offer a full native Dutch language service. This included the app on all available platforms alongside the BetBlocker website and full user technical support […]

By far the most popular games found in online casinos today are the slots games. The simplicity of these games, requiring no significant knowledge to play, alongside the huge variety in both function and appearance gives these games a wide appeal and ensures that there is always something new and engaging to find. @import […]

One of the most common questions amongst players is 'have I been cheated? This is perfectly understandable. Many of the most popular games offered by casinos are 'high variance'. This means that there are rare big payouts balanced out by large numbers of smaller losses. Some players are lucky and get more than their fair share of the big wins. Others are unlucky and see […]

Where is the Republic of Ireland and how is it Governed?To be found in the North Atlantic, the Island of Ireland is divided geopolitically into the Republic of Ireland and Northern Ireland which fills around a sixth of the land mass. Northern Ireland is part of the United Kingdom whilst the Republic of Ireland is a stand-alone country in its own right. The Republic of […]

As with so many questions connected to online gambling, we wish the answer to this question was as simple as yes or no. In reality gambling legality in Canada is a complex area. Different types of law take precedence over others and local and national government initiatives have different priorities. We will do our best to give you a comprehensive overview of the status […]

Where is New Zealand and how is it Governed?To be found set in the Pacific Ocean, the island of New Zealand sits to the east of Australia - the two being divided by the Tasmanian Sea. Like Canada, New Zealand shares a monarch with Great Britain – currently Queen Elizabeth II – the Governor-general is her representative in the country. Again, like Canada, the monarch […]

An Expert Guide to Slot Bonus FeaturesSlots were invented at the turn of the 20th century and for decades they followed the same basic system of reels and symbols (read our article on History of Slots). A lever was pulled, wins were awarded when 3 matching symbols appeared on the middle row and that was all there was to it.The introduction of video slots changed all this […]

Recent years have seen a proliferation of slot games being released that offer players the option to ‘buy’ the bonus feature rather than having to play the main game until the feature triggers. As bonus features are the part of the game that tends to give the player the best chance of hitting a big win, this option is naturally very attractive to players.If […]