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5

21 Bets Status: Not Recommended

Affiliate Program:
AffDaddy.

21 Bets Casino

Overview

Review last updated – June 2017.

21 Bets Casino was established in 2015 and runs on the ProgressPlay platform. 21 Bets Casino is licensed by the Malta Gaming Authority and the UKGC. They provide a range of games from Microgaming. Their site is colourful and features fireworks bursting over buildings in its background. They currently have no complaints logged at any of the major gambling portals.

Trustworthiness

 - 3 / 10

We do not recommend playing at 21Bets Casinos.

(-1)We find 21Bet Casino's dormancy clause for UK players to be predatory as it does not state that before beginning dormancy proceedings every effort will be made to contact the relevant player. Accounts held by UK players are declared dormant after only 6 months of inactivity. We also find their maintenance fee for dormant accounts held by UK players to be unacceptably high at a rate of 10% of the account balance per month.

(-1) Progressive Jackpot Monthly Withdrawal Cap -
21Bet Casino limit withdrawals for winner of Progressive Jackpots to £30,000 per month - since it is the software provider and not the casino that provides the winnings for Progressive Jackpots ThePOGG can see no legitimate reasons for implementing this policy - remember some Progressive Jackpots can pay out hundreds of thousands.

21Bets is associated with Casino Del Rio through their affiliate program.

This group of casinos have also been unresponsive to several player complaints.

This group of casinos also appear to have associations with the Winner group as Winner previously owned and operated Casino DelRio.

For references see AffRevenue Group Player Issues

Bonuses

 - 6 / 10
100% up to £200
Max Bonus 200
Min Deposit 10
Max Bet 5/5%
Type Cashable
Wagering 50xb
BONUS CODE: NA CLAIM BONUS
Value to Player for:
£5.34
Bonus Value
low roller
mid
mid roller
mid
high roller
mid
superhigh roller
mid

Payout Speed: 72 hours

 - 8 / 10

21Bets Casino state on their website that it takes up to 72 hrs to accept a withdrawal - it will appear as 'pending' for the duration of these three days during which time it can be reversed.

Maximum Withdrawal - £15000 per week or £3000 per month.

Minimum Withdrawal - £20 /$€30 or for wire transfers £50.

Banking options available - Credit/Debit cards, Neteller, Paysafecard, Skrill (Moneybookers), iDEAL and Bank Transfers.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 4 / 10

21Bets Casino use Microgaming software for their instant play casino games. Check out our Microgaming Software Review.

Game selections are as follows:

Instant

Table Games – 8

Slots – 42

Video Poker – 4

Live - 4

Jackpot - 10

Customer Service

 - 0 / 10

Email Testing Record

  • December 2016 - No reply
  • September 2015 - 7 hours 13 minutes.
  • Licensing

     - 10 / 10

    21Bets hold the following gambling licenses :

    • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. 21Bets currently use IBAS. You can find further information regarding this regulator's complaint policies here.
    • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

    Restricted Countries

    21 Bets does not accept players from the following countries: Belgium, Belize, British Virgin Islands, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Lithuania, Luxembourg, Portugal, Romania, Serbia, Slovenia, Spain, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

    Contact

    Contact Information:

    Email : customersupport@instantgamesupport.com
    Postal address: Progress Play Limited, suite 1258l, 28/19 Vincenti Buildings, Strait Street, Valletta, VLT1432.
    Live Chat: Available on casino website 06.00 - 23.00 GMT.

    Slots RTP

    21Bets Casino provides all of the RTPs for their slots games.

    Comp Points

    21Bets Casino does provide a comp points program but unfortunately do not provide enough information regarding converting points to cash for us to rate it. They do state that you can earn points at a rate of 1 point for every £16 wagered.

    Closing Thoughts

    Casinos running on the Progress Play platform have what we consider to be a predatory dormancy clause for UK players - declared dormant after 6 months and then subject to a 10% of account balance maintenance fee per month. In their Bonus Policy section it states that players from some countries will be subject to increased wagering on bonuses (100x rather than 50x) but players must contact Customer Support for details - it would be more helpful if the restricted countries were just clearly stated for players in the Bonus Policy section in the interests of transparency. Furthermore the three day withdrawal pending status could encourage some players to reverse withdrawals that they would not if the withdrawal processing time was lower. Be aware of this if you are a player that falls into this category. It should be noted that this casino institutes a maximum monthly withdrawal of £30,000 for progressive jackpot winner - not acceptable in our eyes since the casino does not actually provide the winnings for progressives - the software provider does - there is no reason for them not to pay out the whole amount at once.

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    Promotional Terms & Conditions

    100% up to £200
    Max Bonus 200
    Min Deposit 10
    Max Bet 5/5%
    Type Cashable
    Wagering 50xb

    This promotion is only available to new players and only once they've made their first deposit.

    The 21Bets Welcome bonus currently consists of a bonus of 100% up to £200.

    The minimum deposit that will trigger the bonus is £10.

    This bonus has a wagering requirement of 50xbonus for the deposit bonus.

    The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.

    The maximum allowed bet is £5 or 5% of the bonus, whichever is lower, on any single round of play. Players depositing via Neteller or Skrill have a maximum allowed bet of £2 or 2% of the bonus, whichever is lower, on any single round of play.

    There is no maximum win on either the deposit bonus or the complimentary spins.

    The bonus is cashable.

    Game Weightings:

    • Video Poker, Power Video Poker 5%
    • Baccarat, Roulette, Table Poker 10%

    Available to newly registered players only.

    Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

     

     

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