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5.3

21 Dukes Status: Does not accept players from United States

Affiliate Program:
Revenue Giants

21 Dukes Casino

Overview

Review last updated – May 2018

21Dukes is a casino operated by Celicorp Limited. It is licensed by the master license holder Curacao eGaming in Curacao. They are a sister property to 6 other casinos and 7 bingo sites operating on the Revenue Giants affiliate program. They offer a selection of games from: Betsoft and Rival software platforms. The home page uses a navy blue theme.

Trustworthiness

 - 6 / 10

21Dukes are part of a group of operators that are represented by the Revenue Giants affiliate program and who run on the Celicorp Limited (previously Engage Entertainment) platform. Historically there have been a number of issues with the operators making up this group that have prevented us managing player complaints appropriately. As of early 2018 we have managed to establish a constructive and positive dialogue with this operator that has allowed us to address the historic issues. We are now confident that any future player issues will be handled in an appropriate manner.

Assuming that 21Dukes and the Celicorp Limited group maintain this responsive approach and all player issues are successfully resolved their Trustworthiness score will increase by 1 point every 6 months to a maximum of 8.

Only operators holding our Deposit Guarantee seal qualify to obtain a Trustworthiness score higher than 8.

For references see Revenue Giants Group Player Issues and Engage Entertainment Group Player Issues

You can see historic updates to 21 Dukes casino's terms and conditions here. Due to the design of the 21 Dukes website we can no longer monitor their terms and conditions.

Bonuses

 - 8 / 10
200% up to $200
Max Bonus 200
Min Deposit 10
Max Bet NA
Type Cashable
Wagering 35x(d+b)

The 21Dukes Welcome bonus currently consists of a bonus of 200% up to $200.

The minimum deposit that will trigger the bonus is $10.

This bonus has a wagering requirement of 35x(deposit+bonus) for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

There is no maximum allowed bet term associated with this bonus.

The maximum allowed win is $100.

This bonus is cashable.

Bonus and associated winnings will expire after 7 days if the wagering requirements are not completed.

Game Weightings:

  • All Slots games 100%
  • Video Poker 20%
  • Roulette, Casino War, Mini-baccarat, Keno and Weed Whacker 10%
  • Blackjack 2.5%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

 

 

BONUS CODE: NA RECOMMENDED BONUSES
Value to Player for:
$15.32
Bonus Value
low roller
high
mid roller
high
high roller
low
superhigh roller
mid

Payout Speed: 7 days

 - 2 / 10

The 21Dukes website states that withdrawals will be paid within 7 business days.

Minimum withdrawal - Not defined.

Maximum withdrawal - Not defined.

Banking options available - Credit/Debit cards, BitCoin

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 10 / 10

21Dukes Casino currently offer games from both Rival and Betsoft.

Game selections are as follows;

Instant

Table Games – 40

Slots – 720

Video Poker – 106

Live - 13

Customer Service

 - 10 / 10

Email Testing Record

  • May 2018 - 1 hour 30 minutes
  • November 2016 - No Answer
  • June 2015 - 13 hours 24 minutes
  • November 2014 - 5 minutes
  • June 2014 - No Response
  • December 2013 - 59 minutes
  • June 2013 - 3 hours 12 minutes
  • April 2013 - 1st email - 6 minutes

Licensing

 - 2 / 10

21Dukes hold the following gambling licenses :

  • Curacao eGaming - 21Dukes casino are licensed in Curacao by the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

21 Dukes does not accept players from the following countries: Afghanistan, American Samoa, Australia, Belgium, Brunei, Bulgaria, Cambodia, Chad, Congo - Brazzaville, Congo - Kinshasa, Eritrea, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Greece, Guadeloupe, Guam, Guinea-Bissau, Haiti, Hong Kong SAR China, Iran, Iraq, Israel, Italy, Libya, Martinique, Monaco, Myanmar [Burma], EU, North Korea, Philippines, Puerto Rico, Romania, Singapore, Somalia, South Africa, Sudan, Syria, Tajikistan, Turkey, Turkmenistan, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States, Uzbekistan, Venezuela, Yemen, Zimbabwe.

Contact

Contact Information;

Email : support@21dukes.com

Slots RTP

21Dukes casino do not publish the house edge (RTP) information for any of their slots games.

Comp Points

21Dukes casino do not offer a comp point program.

Closing Thoughts

The recent change in position of Celicorp Limited's approach to the management of player complaints would have been a great start in itself moving forward, but they've demonstrated that their intentions on this front are legitimate by going back and reviewing historic issues. We're really happy to be giving this group the chance to set the record straight and look forward to developing our relationship with them as time passes.

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Not for you?

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Promotional Terms & Conditions

200% up to $200
Max Bonus 200
Min Deposit 10
Max Bet NA
Type Cashable
Wagering 35x(d+b)

This promotion is only available to new players and only once they've made their first deposit.

The 21Dukes Welcome bonus currently consists of a bonus of 200% up to $200.

The minimum deposit that will trigger the bonus is $10.

This bonus has a wagering requirement of 35x(deposit+bonus) for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

There is no maximum allowed bet term associated with this bonus.

The maximum allowed win is $100.

This bonus is cashable.

Bonus and associated winnings will expire after 7 days if the wagering requirements are not completed.

Game Weightings:

  • All Slots games 100%
  • Video Poker 20%
  • Roulette, Casino War, Mini-baccarat, Keno and Weed Whacker 10%
  • Blackjack 2.5%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

 

 

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