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blacklisted casino thepogg

This casino is closed!

This operator has ceased operation and is no longer available to play with.

We recommend you to enjoy your time elsewhere:

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– No player complaints requiring operator intervention received so far!

– Long delays on payment of withdrawals.

– Email support takes longer than average to respond.

– Low value registration incentives.

24kt Gold Casino Review

Review last updated - December 2013

OVERVIEW | 3.14/10

24kt Gold casino closed in early 2014.

One of five venues that make up the Golden Palace group, 24kt Gold casino come from a pedigree that has taken shock marketing to new levels and appears completely unrepentant about it.


Golden Palace casino are the namesake of the Golden Palace group of casinos, a group that have been blacklisted at many of the major casino portal for reasons varying from spirit of the bonus confiscations to unresponsiveness to player complaints and even unethical marketing strategies.

The Wizard of Odds has blacklisted the entire Golden Palace group of casinos due to their widespread use of 'spirit of the bonus' fund confiscations just after the turn of the century.

Casinomeister has blacklisted this group for their unethical business practices, namely paying to disrupt the Olympics twice, despite being fined by their regulator the first time and paying to have a child named after Golden Palace casino.

Ask Gamblers have blacklisted this group due to their none responsive nature when it comes to dealing with player complaints.

Alongside all of the above when we tested customer support at Online Casino Central, asking a question about whether it was better to sign-up to Moneybookers through the Moneybookers website or through the link on the Online Casino Central site this is the response we received;

Dear, [EDIT]

I hope this email finds you well. Sure it's better and more safe too.

If you need any further assistance, contact us back.

Best regards,


Customer Service

Golden Palace Casino

Toll Free: 00-800-0704-4507

We've asked this question of many casinos and up until this point we've always received the correct answer - it makes no difference to the player whether they sign-up directly or through the link on a casino webpage. It is neither better nor safer for the player. Who it does benefit is the casino, who likely make affiliate income off players signing up through their links. As such this can only be perceived as a bare faced lie designed to benefit the casino.

In early 2014 the Golden Palace group has closed all casinos other than Golden Palace and switched to TopGame software. This effort to consolidate their resources while switching from one of the top of the market software providers to a low tier provider suggests that this group may be in trouble.

You can see the latest updates to 24kt Gold casino's terms and conditions here.

BONUSES | 4 / 10

24kt Gold Casino Review does not currently offer a bonus that we can reasonably evaluate.

Deposit Method Restrictions:
Country/Regional Restrictions:

Payout Speed: 6 days | 4 / 10

Our reviews do not hold accounts with this group. 24kt Gold list their withdrawal time as up to 5 business days pending period and 1 day processing.

Minimum Withdrawal - $50

Maximum Withdrawal - $2500/week

Banking Options Available -Credit/Debit cards, Qiwi Wallet, Click2Pay, InstaDebit, eWire, abagood, Neteller, Skrill (MoneyBookers), PaySafeCard, Western Union, UKash, iDeal, Neosurf, AstroPay, Poli, Bank Transfer, Cheque

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 10 / 10

24kt Gold casino use Playtech software for their download casino. Check out our Playtech Software Review.

Game selections are as follows;


Table Games – 37

Slots – 125

Video Poker – 15

Live – 6

Jackpot - 52

Customer Service | 0 / 10

Email Testing Record

  • December 2013 - No Response
  • June 2013 - 41 minutes

Licensing | 3 / 10

24ktGold hold the following gambling licenses :

  • Curacao eGaming - 24ktGold are licensed by Cyberluck, the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with 24kt Gold casino - Turkey, Canada, Israel, Cyprus, Estonia, Bulgaria, Curacao, Panama, Philippines, Spain, France and its territories, and The United States of America and its territories

Contact Details ;

Email :[email protected]
[email protected]
[email protected]
[email protected]
Phone : +1-866-291-8618 (Canada)
44-203-004-2336 (UK)
+632-756-7946 (International)
Fax : 1-866-515-4336 (Canada)
44-203-004-2336 (UK)
+63-2756-7952 (International)
Address : Casino Bellini
P.O Box 1338
Makati Central Post Office 1253
Makati City

Affiliate Program - Golden Palace Affiliates.

Restricted Countries

Players from United States NOT accepted.

24kt Gold does not accept players from the following countries: Bulgaria, Canada, Cyprus, Estonia, France, French Guiana, French Polynesia, French Southern Territories, Israel, Panama, Philippines, Spain, Turkey, United States, United States Minor Outlying Islands, Virgin Islands, U.S..


Slots RTP

24kt Gold casino publish the House Edge/RTP figures for all of their slots games.

Comp Points

24kt Gold offer the standard Playtech comp point program wherein you receive one comp point for every £10 wagered and 100 comp points can be converted into £1.

Closing Thoughts

When a casino - or any business - makes a stupid marketing decision, the benefit of the doubt can be given. When a casino chooses to disrupt the Olympic games a second time, after warnings and fines from their regulator the first time, it's reasonable to assume that this isn't a group that's overly concerned with their reputation.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

There are no associated casinos to display.

Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.



24kt Gold Casino - gives an extra bonus with restrictions

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