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5.00

7 Regal Status: Closed

7 Regal Casino

Overview

Review last updated – May 2016

7Regal casino are part of the group of Playtech casinos operated by Winner. Winner have several substantial issues that players should be aware of before they sign-up.

Trustworthiness

 - 2 / 10

Only one of the reviewers who works regularly for this site holds an account with Winner casino - the sister property to 7Regal - and that account has been open less than 6 months. Unfortunately they report negative experiences with this venue.

Having deposited £100 and played without a bonus our reviewer was asked to supply Notarized ID for a withdrawal of £175. For those not familiar with the nortarization process, this generally involves an appointment with a lawyer and will cost in the region of £40-100. Given the small size of the win and the lack of any bonus, this is an excessively aggressive security measure. It should be noted that after a week of communication – our review was clear that Winner were unresponsive to email communication and therefore they had to contact live support to get assistance – Winner did eventually back down on this request. However, for such a small withdrawal – especially given that there was no bonus involved - the request should never have been made in the first place and given the slow responses of Winner’s security department this issue really delayed the payment of a small win an unreasonable length of time.

When we did the background research for this review, we found that this security procedure was far from an isolated incident.

Getting ID Notarized is a highly invasive process and one which the player inevitably has to fund themselves. As such it should only be requested in the most extreme of circumstances where a player has won a large amount of money and tripped numerous security flags. The volume of reports of requests for this type of ID is indicative of a group that is vastly overusing this policy and our reviewer’s experience is nothing short of shocking. Reports like this make it very difficult to recommend a venue as trustworthy.

Alongside all of this Winner appear to have copied some of their terms and conditions from Betfair casino as the game weightings in their bonus terms refer to Zero Roulette, Zero Blackjack, Zero Video Poker, Zero Baccarat. They do not – as far as we could see – offer any Zero games and the only Playtech casino we are aware of that does is Betfair. Given that terms and conditions are legally binding documents, copying them off someone else is never a good idea.

Winner casino is now also associated with Casino Del Rio, 7 Regal and EuroMax Play through a shared affiliate program.

This group of casinos have also been unresponsive to several player complaints.

Casino Tropez has also been involved in what can only be described as a very harsh. In this incident the casino revoked a player's entire win as they tried to withdraw before completing the wagering requirement for the bonus they received. The industry standard for these situations - despite this practice violating terms and conditions - is to return the balance to the player and inform them that they need to complete further wagering requirement. Moving to confiscation of funds in the first instance is very unfriendly treatment of a player.

A complaint that came in to us regarding Winner casino demonstrated the casino ignoring clearly defined terms and conditions and making up rules to suit themselves when they did not want to pay a player. The casino were also non-responsive to this issue.

7Regal casino restrict the maximum withdrawal for their progressive jackpots.

In late 2014 a situation came to light where an affiliate was found to be hacking into other sites and posting their gambling links on these sites without the owners knowledge or permission. This activity is clearly illegal and unethical. The majority of casinos that were receiving traffic from this affiliate closed the affiliate's accounts upon finding out what the affiliate was doing, however some casinos, whether via intent or insufficient security policies, continued to be listed on these sites for many months after the activity of this affiliate came to light. Many other brands managed to quickly take action to get themselves removed from the hacked sites (closing the affiliate account down and ensuring that new accounts could not be open).

For references see Winner Group Player Issues

Bonuses

 - 8 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

300% up to €300.

Sticky - Can never be withdrawn. At the time of your first withdrawal the bonus will be removed from your account.

Wagering Requirements;

  • Slots - 20xbonus
  • Blackjack - 94xbonus
  • Roulette - 188xbonus
  • Baccarat - 94xbonus
  • Video Poker - 94xbonus
  • Table Poker - 75xbonus

Adjustments to ratings;



Game Weightings (already account for in Wagering Requirements)

  • Slots (all varieties) 100%
  • Scratch Cards 100%
  • Pai Gow (all varieties), Red Dog, Let It Ride 25%
  • Casino Hold'em (all varieties) 25%
  • Roulette (all varieties including Wild Vikings) 10%
  • Baccarat (all varieties) 20%
  • Blackjack (all varieties excluding Blackjack Switch & Pontoon) 20%
  • Stravaganza 20%
  • Craps (all varieties), Sic Bo (all varieties) 20%
  • Video Poker (all varieties) 20%
  • Blackjack Switch , Pontoon (all varieties) 5%
  • Casino War 5%
  • Lucky Wheel (Spin a Win) 5%
  • All double options on slots & Video Poker (all varieties) 0%
  • All other games 100%

Notes

Several sign-up bonuses available - the highest scoring one has been reviewed.

Payout Speed: 4 days

 - 6 / 10

Our reviewer reports their withdrawal being paid within 4 days.

Minimum Withdrawal - None listed

Maximum Withdrawal - Where a bonus is used, a maximum of £5000 can be withdrawn per 30 day period. Without a bonus a maximum of £10,000 can be withdrawn every 4 business days, a maximum of £40,000 can be withdrawn every 10 business days and a maximum of £50,000 can be withdrawn in any 30 day period.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Click2Pay, UKash, PaySafeCard, Entropay, Bank Wire, ClickandBuy or Cheque

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 10 / 10

7Regal casino use Playtech software for their download casino. Check out our Playtech Software Review.

Game selections are as follows;

Download

Table Games – 37

Slots – 125

Video Poker – 15

Live – 6

Jackpot - 52

Customer Service

 - 0 / 10

Email Testing Record

  • December 2016 - No reply
  • June 2015 - 10 minutes
  • November 2014 - 45 minutes
  • June 2014 - No Response
  • June 2013 - No Response

Licensing

 - 4 / 10

7Regal hold the following gambling licenses :

  • Antigua and Barbuda Directorate of Offshore Gaming - 7Regal casino are licensed by the DOG. Relatively few of the operators we list use this regulator and while this body does appear to have a complaints process in place, we are unaware of any player having successfully taken a complaint to them. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with 7Regal casino - AFGHANISTAN, ANTIGUA AND BARBUDA, BAHAMAS, BARBADOS, BELIZE, DOMINICA, GRENADA, GUYANA, HAITI, JAMAICA, MONTSERRAT, SAINT KITTS AND NEVIS, SAINT LUCIA, SAINT VINCENT AND THE GRENADIENS, SURINAME, TRINIDAD AND TOBAGO, BULGARIA, CHINA, CUBA, CYPRUS, ESTONIA, FRANCE AND IT'S TERRITORIES, HONG KONG, IRAN, IRAQ, ISRAEL, KAHNAWAKE, LIBYA, MACAU, NETHERLANDS ANTILLES, REPUBLIC OF SERBIA, SUDAN, SYRIA, THE PHILIPPINES, TURKEY, USA AND ITS TERRITORIES, SPAIN

Contact Information;

Email : customerservice@7regalcasino.com
Phone : +44-800-0662-428 (UK)
1866-847-4349 (CA)
+6327567847 (International)
Address : 7 Regal Casino
P.O. Box 2431
Makati Central Post Office 1264
Makati City
Philippines

Restricted Countries

7 Regal does not accept players from the following countries: Afghanistan, Antigua and Barbuda, Bahamas, Barbados, Belize, Bulgaria, China, Cuba, Cyprus, Dominica, Estonia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Grenada, Guyana, Haiti, Hong Kong SAR China, Iran, Iraq, Israel, Italy, Jamaica, Libya, Macau SAR China, Montserrat, EU, Philippines, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Serbia, Spain, Sudan, Suriname, Syria, Trinidad and Tobago, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Slots RTP

7Regal casino publish the House Edge/RTP figures for all of their slots games.

Comp Points

7Regal offer the standard Playtech comp point program wherein you receive one comp point for every £10 wagered and 100 comp points can be converted into £1. The redemptions rates do improve as your VIP levels increase.

Closing Thoughts

As part of a group that have a non-transparent approach to dealing with player issues and are prone to initiating highly invasive security procedures more often than other casinos, we wouldn't recommend playing with 7 Regal casino.

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