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5

777 Status: Not Recommended

777 Casino

Overview

Review last updated: June 2017.

777 Casino are a relatively new brand on the market and they are part of the Cassava Enterprises Ltd (888 UK Ltd) group of casinos.  Currently they hold licenses with both Gibraltar and the UKGC.  They provide a limited range of slots games from IGT (Wagerworks), Net Entertainment and Dragonfish. Their web design is bold and bright making heavy use of primary colours and instituting a retro feel with icecream sundaes and juke boxes. Black and white tiles border the background.  It is appealing and fun.  They currently have no complaints logged at any of the major gambling portals.

Trustworthiness

 - 2 / 10

777 Casino have no outstanding issues at any of the major casino complaint portals.

(-2)777 Casino include a dormancy clause that we find to be of a predatory nature and as such have been listed as Not Recommended. The term allows the casino to take 10% of the balance each month. Dormancy clauses should be used to allow the casino to charge a small maintenance fee - say €5 for the upkeep of an inactive account, not to justify seizures of funds. Exceptions to this would be where the balance seized would be transferred to the regulator for holding, or donated to a charitable institution after a period of a year, and only after reasonable efforts have been made to alert the account owner of the potential seizure.

(-1)777 Casino also have a clause in their Terms and Conditions which states that Progressive or Casino Jackpots will be paid out in 24 monthly instalments. Since Progressive Jackpot winnings come from a central pool and not casino funds there is no good reason for doing this and again we find this to be of a predatory nature.

777 Casino are run by the Cassava group (888 Holdings). This group have proven to be unwilling to engage with 3rd party dispute mediation on several occasions over the years. Alongside this they have been known to confiscate player funds citing only vague spirit of the bonus terms.

The extended group of operators that 888 run has been reported to refuse to pay out player winnings if they claim bonuses at multiple properties within their group, but fails to provide players with reasonable information regarding which properties are in their group. This policy also appears to have been applied to gambling protection self-exclusions where checks have not been carried out at registration, only once the player has won. This means that if a player self-excluded from any property in this group, if they sign-up with another property not realising that this property is owned by 888, the player is then in a position where they can lose, but if they win they will not be paid.

The software that the 888 properties run on - Dragonfish - runs a Baccarat game that we found to mis-advertising the pay out of 2 of the bets on the table. We repeatedly tried to contact this software provider to correct this issue and received no response.

The 888 group have engaged in what appears to be the closure of profitable affiliate accounts using general account closure terms reportedly due to the affiliate not generating enough new leads, though the required amount remains unspecified. We assume that the amount of new leads exceeded the amount required by their minimum activity clause which is the understood minimum. We view this as an unethical business practice.

For references see 888 Group Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 9 / 10
100% up to £200
Max Bonus 200
Min Deposit 20
Max Bet NA
Type Cashable
Wagering 30xb
77 complimentary spins
# of Spins 77
Spin Value Varies
Max Bet NA
Max Win 20
Wagering 30xw
Country/Regional Restrictions: UK, Germany, Austria, Canada, Sweden, Switzerland, Ireland, Norway, Finland and Netherlands
BONUS CODE: WELCOME777 CLAIM BONUS
Value to Player for:
£14.77
Bonus Value
low roller
high
mid roller
high
high roller
low
superhigh roller
low

Payout Speed: 24 hours

 - 10 / 10

777 Casino state on their website that withdrawals to ewallets are instant.

Maximum Withdrawal - £30,000 per month - jackpots are not excluded from this.

Minimum Withdrawal - £15.

Banking options available - Credit/Debit cards, Paypal, Neteller, Paysafecard, Ukash, Entropay, QiWi, Diners Club International and Bank Transfers.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 3 / 10

777 Casino use: Net Entertainment, IGT (Wagerworks) and Dragonfish software for their instant play casino.
Check out our WagerWorks Software Review and our Net Entertainment Software Review for more information.

Game selections are as follows:

Instant

Slots – 37

Jackpot – 18

Table – 8

Live – 5

Customer Service

 - 0 / 10

Email Testing Record

  • December 2016 - Need to register to get support
  • December 2015 - 15 hours 8 minutes.

Licensing

 - 8 / 10

777Casino hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. 777 currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with 777Casino: Antigua, Belgium, Denmark, France and its territories, Gibralter, Israel, Italy, Spain, Turkey, United States and its territories. /p>

Contact Information:

0800 279 794

0800 181 7344

0200 880 156

Email : support@777.com
Address : Cassava Enterprises Ltd.
Suite 601/701 Europort
Gibralter
Live Chat : Live chat support is available on the casino website.
Telephone UK:
Telephone Germany:
Telephone Sweden:

Restricted Countries

777 does not accept players from the following countries: Antigua and Barbuda, Belgium, Denmark, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Gibraltar, Israel, Italy, Spain, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Slots RTP

777 Casino provide the RTPs for all of their slots games.

Comp Points

777 Casino do not appear to offer a comp points system for players.

Closing Thoughts

777 Casino are Not Recommended at ThePogg as a result of their dormancy clause which we perceive to be predatory in nature. Dormancy clauses should be used to allow the casino to charge a small maintenance fee for the upkeep of an inactive account, not to justify seizures of funds. 777 Casino state that they will take 10% of the account balance each month after a 6 month period of inactivity. Exceptions to this would be where the balance seized would be transferred to the regulator for holding, or donated to a charitable institution after a period of a year, and only after reasonable efforts have been made to alert the account owner of the potential seizure. 777 Casino also have a clause in their Terms and Conditions which states that Progressive Jackpots will be paid out in 24 monthly instalments. Since Progressive Jackpot winnings come from a central pool and not casino funds there is no good reason for doing this and again we find this to be of a predatory nature.

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Promotional Terms & Conditions

100% up to £200
Max Bonus 200
Min Deposit 20
Max Bet NA
Type Cashable
Wagering 30xb
77 complimentary spins
# of Spins 77
Spin Value Varies
Max Bet NA
Max Win 20
Wagering 30xw

This promotion is only available to new players and only once they've made their first deposit.

The 777 Welcome bonus currently consists of a bonus of 100% up to £200 plus 77 complimentary spins.

The minimum deposit that will trigger the bonus is £20.

This bonus has a wagering requirement of 30xbonus for the deposit bonus and 30xwinnings for the free spin winnings.

The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.

There is no maximum bet term.

The maximum win allowed with this bonus is £500 and the maximum win from the complimentary spins is £20.

The bonus is cashable.

Only players from the following countries are eligible to receive this bonus - UK, Germany, Austria, Canada, Sweden, Switzerland, Ireland, Norway, Finland and Netherlands

Game Weightings:

  • Video Slots & Slots, Scratch card, Keno, Race, Arcade, Dice and all other games that do not appear in the table 100%
  • All versions of Roulette, Pai Gow Poker, Caribbean Poker, Triple Card Poker & Poker table games 20%
  • All versions of Blackjack, Live Casino games, Hi-Lo, VideoPoker, Power Video Poker, Baccarat 10%
  • Craps 5%

 

 

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