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5.5

African Palace Status: Blacklisted

African Palace Casino

Overview

Review last updated – July 2017

African Palace are a Playtech operation that has focused on the African continent. Sistered with both Indio, both of which were recently bought over by Rand Logic who also own Grand Reef casino, African Palace and Indio have a relatively checkered past when it comes to player disputes. Fortunately since the Rand Logic buy out, these players issues appear to be a thing of the past.

Trustworthiness

 - 0 / 10

Only one of the 6 reviewers who work for ThePOGG.com on a regular basis hold an account with Grand Reef casino. They report positive experiences with Grand Reef casino.

Under the previous owners, in the mid 2000s there was a rash of issues involving Indio and African Palace slow paying customers, seizure of funds using vague ‘spirit of the bonus’ terms and various other unethical practices to stall payment and bully players into keeping quiet. Alongside this a very concerning documentary regarding the legal status of African Palace’s operations in South Africa was aired on South African television in 2010.

These issue seem to have been resolved since Commission 356 took over this group and African Palace and subsequently withdrawn from the South African market.

The Commission 365 started to display player payment issues in the later half of 2013 and when complaints started coming in refused to discuss the problems with us. These issues are serious enough that we would recommend players not engage with this group.

Since 2013 the payment issues displayed by this group have been consistent, with any four figure or more balance requiring a staggered payment plan that is put in place without any consultation with the player. Beyond this they have started sending payments less than the agreed instalment, blaming the discrepancies on bank transaction fees. This has been comprehensively demonstrated as untrue via communication with the involved banks. This dishonest behaviour has seen this group moved to our Blacklist.

For references see Commission 365 Group Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

You can see the latest updates to African Palace casino's terms and conditions here.

Bonuses

 - 1 / 10
200% up to $200
Max Bonus 200
Min Deposit 25
Max Bet NA
Type Sticky
Wagering 40x(d+b)
BONUS CODE: NA RECOMMENDED BONUSES
Value to Player for:
-$32.41
Bonus Value
low roller
low
mid roller
low
high roller
low
superhigh roller
low

Payout Speed: 4 days

 - 6 / 10

Using Neteller our reviewer reports withdrawals paid within 3 days.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), ClickandBuy, EcoCard, Poli, UKash, Click2Pay, and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 10 / 10

African Palace use Playtech software for their download casino. Check out our Playtech Software Review.

Game selections are as follows;

Download

Table Games – 29

Slots – 107

Video Poker – 15

Live - 5

Jackpot - 47

Customer Service

 - 10 / 10

Our reviewer reports positive experiences with Grand Reef casino customer services.

Email Testing Record

  • December 2016 - 2 hours 43 minutes
  • June 2015 - 19 Minutes
  • November 2014 - No Response
  • June 2014 - No Response
  • December 2013 - No Response
  • June 2013 - No Response
  • January 2013
    • 1st email - No Response
    • 2nd email - No Response
    • 3rd email - 7h 24min

Licensing

 - 6 / 10

AfricanPalace hold the following gambling licenses :

  • Kahnawake Gaming Commission - The KGC is a lesser used license certificate, but this regulator has been cooperative in the management of player complaints and we are aware of a significant number of instances where players have received favourable outcomes via this licensor. You can find further information regarding this regulator's complaint policies here.
  • Curacao eGaming - AfricanPalace casino are licensed in Curacao but we are unsure which Master License holder they use. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with African Palace casino – American Samoa, Australia, Belgium, Bulgaria, Cyprus, Czech Republic, Estonia, Guam, Israel, Japan, Macau, Northern Mariana Islands, Philippines, Puerto Rico, US Virgin Islands, US Minor Outlying Islands, USA, United Kingdom

Contact Information;

Email : support@africanpalacecasino.com
cashier@africanpalacecasino.com
marketing@africanpalacecasino.com
webmaster@africanpalacecasino.com
manager@africanpalacecasino.com
pitboss@africanpalacecasino.com
techsupport@africanpalacecasino.com
vip@africanpalacecasino.com
security@africanpalacecasino.com
info@africanpalacecasino.com
Phone : +44 203 139 9035 (International)
0808 238 7535 (UK - free)
1 800 824 591 (Australia)
1 855 582 4591 (Canada)
0800 446 155 (New Zealand)
Fax : +44 207 806 8162 (International)
+61 28 569 1829 (Australia)
+64 99 261 867 (New Zealand)
+44 207 806 8162 (UK)

Affiliate Program - Commission365.

Restricted Countries

African Palace does not accept players from the following countries: American Samoa, Australia, Belgium, Bulgaria, Cyprus, Czech Republic, Estonia, Guam, Israel, Japan, Macau SAR China, Northern Mariana Islands, Philippines, Puerto Rico, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

Slots RTP

African Palace casino publish the House Edge/RTP figures for all of their slots games.

Comp Points

African Palace offer the standard Playtech comp point program where you earn 1 comp point for every £10 wagered and can convert 100 comp points into £1, with the redemption rates improving as you move up the VIP ladder.

Closing Thoughts

African Palace are part of a group that no player should feel safe depositing money with. They have substantial payment problems and have resorted to dishonesty to reduce the amount paid out.

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Promotional Terms & Conditions

200% up to $200
Max Bonus 200
Min Deposit 25
Max Bet NA
Type Sticky
Wagering 40x(d+b)

This promotion is only available to new players and only once they've made their first deposit.

The African Palace Welcome bonus currently consists of a bonus of 200% up to $200.

The minimum deposit that will trigger the bonus is €25.

This bonus has a wagering requirement of 40x(deposit+bonus) for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

There is no maximum bet term.

The maximum allowed win when playing with this bonus is $100.

This bonus is sticky which means that it can never be withdrawn. Once you have completed the wagering requirement the bonus will be removed from your account at the time of your first withdrawal.

Game Weightings:

  • Slots 100%
  • Table Poker, Roulette 25%
  • Blackjack, Craps, Baccarat, Casino War, Sicbo 5%
  • Progressive Games, Red Dog and all Video Pokers 0%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

 

 

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