Alexpin Casino

Alexpin are part of the Vivaro Limited group.

During the management of a player complaint against Vbet - another property operated by Vivaro Limited - it came to light that the operator reopened a self-excluded player's account on request with no cooling off period at all. Not only is this contrary to the information provided on their website, but it means that there is effectively no self-exclusion option at this operator as a self-exclusion is exactly the same as any other account closure in the protection it offers to gambling addicts - i.e. none.

When challenged on this, we were informed that they understood that this action was contrary to the information provided on their site, but that their licensor (Curacao) "allows us to show flexibility in cases similar to this". In short the operator acknowledges that there has been a problem here and that the fault lies with them, but due to a weak license overseeing this account, they're happy to allow a vulnerable player to lose out.

Alexpin do not appear to provide a time schedule for withdrawals on their site and so have been assigned the average value for a non-US facing operator.

Minimum withdrawal – unlisted.

Maximum withdrawal – unlisted.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

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Alexpin Casino use Net Entertainment, Red Rake, Kalamba, Playtech, Thunderkick, Red Tiger, Playson, Play 'N Go, Pragmatic Play, 1x2, Wazdan, Elk and Evolution.

Game selections are as follows:

Jackpots - ?

Instant

Table Games – ?

Slots – 500+

Video Poker – ?

Live – 85

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Email Testing Record

• July 2020 - 2 hours 31 minutes.

Alexpin Casino hold the following gambling licenses :

• Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA.

Players from United Kingdom NOT accepted.

Alexpin does not accept players from the following countries:Afghanistan, Antigua and Barbuda, Australia, Belgium, Bulgaria, Cayman Islands, Cuba, Cyprus, Czech Republic, Denmark, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Hong Kong SAR China, Hungary, Iran, Iraq, Israel, Italy, Japan, Libya, Macau SAR China, Netherlands, Netherlands Antilles, North Korea, Philippines, Poland, Portugal, Russia, Saudi Arabia, Serbia, Singapore, South Africa, Spain, Sudan, Syria, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Uganda, United Kingdom, United States, Vatican City, Yemen.

Contact Details:

Email :

[email protected]

Alexpin Casino give the RTP only for those games that have them built into their help files.

Alexpin Casino do not appear to offer a comp points system for all players.

Vivaro Limited's approach to self-exclusions is one that we could simply never support. A regulator failing to do their job does not excuse an operator of any moral responsibility to protect those that their product can harm. It's a deep shame for us all that in an industry that has had two decades to get on top of issues like this, there are still operators in business that feel they should be allowed to do whatever they like.

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