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This casino is not recommended!

This operator is NOT recommended by ThePOGG.com. This could be due to a variety of negative behaviours, from refusing to discuss complaints to suspect gambling software or predatory terms and conditions. We would encourage players to consider alternative operators to play with.

Why not try these great operators instead?

There are no recommended casinos to your country to display.

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– No player complaints requiring operator intervention received so far!

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

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– Long delays on payment of withdrawals.

– Low value registration incentives.

Alexpin Casino Review

Review last updated - July 2020.

OVERVIEW | 3.62/10

Alexpin Casino is a casino operated by Vivaro Ltd. It is licensed in Malta by the MGA. It offers an extensive selection of games from: Net Entertainment, Red Rake, Kalamba, Playtech, Thunderkick, Red Tiger, Playson, Play 'N Go, Pragmatic Play, 1x2, Wazdan, Elk and Evolution Gaming across the Slots and Live. The site features a: gold, white and black colour scheme and the brand logo is simply its name in black capitals, the "A" is stylized and becomes the inner lines of a lack and gold star.

TRUSTWORTHINESS | 0/10

Alexpin are part of the Vivaro Limited group.

During the management of a player complaint against Vbet - another property operated by Vivaro Limited - it came to light that the operator reopened a self-excluded player's account on request with no cooling off period at all. Not only is this contrary to the information provided on their website, but it means that there is effectively no self-exclusion option at this operator as a self-exclusion is exactly the same as any other account closure in the protection it offers to gambling addicts - i.e. none.

When challenged on this, we were informed that they understood that this action was contrary to the information provided on their site, but that their licensor (Curacao) "allows us to show flexibility in cases similar to this". In short the operator acknowledges that there has been a problem here and that the fault lies with them, but due to a weak license overseeing this account, they're happy to allow a vulnerable player to lose out.

BONUSES | 0 / 10

Alexpin Casino Review does not currently offer a bonus that we can reasonably evaluate.

Deposit Method Restrictions:
Country/Regional Restrictions:

Payout Speed: 7 days | 3 / 10

Alexpin do not appear to provide a time schedule for withdrawals on their site and so have been assigned the average value for a non-US facing operator.

Minimum withdrawal – unlisted.

Maximum withdrawal – unlisted.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 10 / 10

Alexpin Casino use Net Entertainment, Red Rake, Kalamba, Playtech, Thunderkick, Red Tiger, Playson, Play 'N Go, Pragmatic Play, 1x2, Wazdan, Elk and Evolution.

Game selections are as follows:

Jackpots - ?

Instant

Table Games – ?

Slots – 500+

Video Poker – ?

Live – 85

Customer Service | 10 / 10

Email Testing Record

  • July 2020 - 2 hours 31 minutes.

Licensing | 8 / 10

Alexpin Casino hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA.

Restricted Countries

Players from United States NOT accepted.

Alexpin does not accept players from the following countries: Afghanistan, Asia, Antigua and Barbuda, Australia, Belgium, Bulgaria, Cayman Islands, Cuba, Cyprus, Czech Republic, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Holy See (Vatican City State), Hong Kong, Hungary, Iran, Iraq, Israel, Italy, Japan, Democratic People's Republic of Korea, Libya, Macao, Netherlands, Netherlands Antilles, Philippines, Poland, Portugal, Russian Federation, Saudi Arabia, Serbia, Singapore, South Africa, Spain, Sudan, Syrian Arab Republic, Turkey, Uganda, United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Yemen.

Contact

Contact Details:

Email : [email protected]

Slots RTP

Alexpin Casino give the RTP only for those games that have them built into their help files.

Comp Points

Alexpin Casino do not appear to offer a comp points system for all players.

Closing Thoughts

Vivaro Limited's approach to self-exclusions is one that we could simply never support. A regulator failing to do their job does not excuse an operator of any moral responsibility to protect those that their product can harm. It's a deep shame for us all that in an industry that has had two decades to get on top of issues like this, there are still operators in business that feel they should be allowed to do whatever they like.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

VBet
VBet rating
6.02 / 10
Alexpin
Alexpin rating
3.62 / 10

Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

There are no associated casinos to display.

COMPLAINTS

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