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3.62

Alexpin: Not Recommended

Top Casinos: United Kingdom

Alexpin Casino

Players from United Kingdom cannot play at Alexpin casino.

Overview

Review last updated – July 2020.

Alexpin Casino is a casino operated by Vivaro Ltd. It is licensed in Malta by the MGA. It offers an extensive selection of games from: Net Entertainment, Red Rake, Kalamba, Playtech, Thunderkick, Red Tiger, Playson, Play ‘N Go, Pragmatic Play, 1×2, Wazdan, Elk and Evolution Gaming across the Slots and Live. The site features a: gold, white and black colour scheme and the brand logo is simply its name in black capitals, the “A” is stylized and becomes the inner lines of a lack and gold star.

Trustworthiness

 - 0 / 10

Alexpin are part of the Vivaro Limited group.

During the management of a player complaint against Vbet - another property operated by Vivaro Limited - it came to light that the operator reopened a self-excluded player's account on request with no cooling off period at all. Not only is this contrary to the information provided on their website, but it means that there is effectively no self-exclusion option at this operator as a self-exclusion is exactly the same as any other account closure in the protection it offers to gambling addicts - i.e. none.

When challenged on this, we were informed that they understood that this action was contrary to the information provided on their site, but that their licensor (Curacao) "allows us to show flexibility in cases similar to this". In short the operator acknowledges that there has been a problem here and that the fault lies with them, but due to a weak license overseeing this account, they're happy to allow a vulnerable player to lose out.

Bonuses

Payout Speed: 7 days

 - 3 / 10

Alexpin do not appear to provide a time schedule for withdrawals on their site and so have been assigned the average value for a non-US facing operator.

Minimum withdrawal – unlisted.

Maximum withdrawal – unlisted.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 10 / 10

Alexpin Casino use Net Entertainment, Red Rake, Kalamba, Playtech, Thunderkick, Red Tiger, Playson, Play 'N Go, Pragmatic Play, 1x2, Wazdan, Elk and Evolution.

Game selections are as follows:

Jackpots - ?

Instant

Table Games – ?

Slots – 500+

Video Poker – ?

Live – 85

Customer Service

 - 10 / 10

Email Testing Record

  • July 2020 - 2 hours 31 minutes.

Licensing

 - 8 / 10

Alexpin Casino hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA.

Restricted Countries

Players from United Kingdom NOT accepted.

Alexpin does not accept players from the following countries:Afghanistan, Antigua and Barbuda, Australia, Belgium, Bulgaria, Cayman Islands, Cuba, Cyprus, Czech Republic, Denmark, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Hong Kong SAR China, Hungary, Iran, Iraq, Israel, Italy, Japan, Libya, Macau SAR China, Netherlands, Netherlands Antilles, North Korea, Philippines, Poland, Portugal, Russia, Saudi Arabia, Serbia, Singapore, South Africa, Spain, Sudan, Syria, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Uganda, United Kingdom, United States, Vatican City, Yemen.

Contact

Contact Details:

Email : [email protected]

Slots RTP

Alexpin Casino give the RTP only for those games that have them built into their help files.

Comp Points

Alexpin Casino do not appear to offer a comp points system for all players.

Closing Thoughts

Vivaro Limited's approach to self-exclusions is one that we could simply never support. A regulator failing to do their job does not excuse an operator of any moral responsibility to protect those that their product can harm. It's a deep shame for us all that in an industry that has had two decades to get on top of issues like this, there are still operators in business that feel they should be allowed to do whatever they like.

Associated By Company

Other Associations

There are no associated casinos to display.

Best Casinos: United Kingdom

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.