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3.72

Alf Casino Status: Blacklisted

Affiliate Program:
7Star Partners

Alf Casino Casino

Overview

Review last updated – May 2018

Alf Casino are a licensed in Curacao and are owned by Araxio Developments N.V. While this casino is only just about to launch we assume that it will mirror all of the other properties in the Araxio Development N.V. group. They provide a large range of games – in the region of 1100 – from: Microgaming, NYX Gaming, NextGen Gaming, EGT, Rival, Betsoft, PariPlay, Play ‘N Go, Yggdrasil and ELK Studios.

Trustworthiness

 - 0 / 10

Alf Casino are a member of the Tranello Group of Companies.

This group of operators has been involved in a fundamental Responsible Gambling failure. A complainant to this service highlighted an issue where they informed the operator directly via Live Chat that they had a gambling problem and wanted to close their account. Rather than closing the player's account the Live Chat agent directed the player to contact the support email address. The player emailed in a request to close there account and during the delay that resulted lost further funds. Had the operator simply closed the account at point of request as they should have this would have been avoided. The operator has refused to take responsibility for these losses.

This group has also been involved in what we see as predatory confiscation of winnings. Where a player requested a withdrawal prior to completing the wagering requirement for the bonus they'd received, rather than simply return the funds to the player's account and informing them of the remaining wagering requirements the operator chose to void the balance.

One of the casinos in this group - Buran Casino - has advertised themselves as holding out Deposit Guarantee seal without our approval.

This group has subsequently been in contact with us to apologise for this "mistake". We are viewing this as an error, however we view our seal as a serious undertaking and this as a significant error.

For references see Araxio Development N.V. Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Payout Speed: 3 days

 - 8 / 10

We presume that Alf Casino will process withdrawals at the same rate as the other brands in the Araxio Developments group when they go live - it takes up to 24 hours to process a withdrawal and that they do not process withdrawals on weekends.

Maximum Withdrawal - No information provided.

Minimum Withdrawal - No information provided.

Banking options available - Credit/Debit cards, Neteller, Paysafecard, Skrill (Moneybookers), MultiBanco, Klarna, Boleto, Yandex Money and Bank Transfers.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 10 / 10

We assume that Alf casino will use the same softwards as the other Araxio Development N.V. properties - Microgaming, Net Entertainment, NextGen Gaming, EGT, Betsoft, Yggdrasil Gaming, Play 'N Go, ELK Studios, PariPlay, Eguzi, Amatic, GameArt, Thunderkick, Amaya, Rival and Pragmatic Play.

Game selections are as follows:

Instant

Table Games – 62

Slots – 1188

Video Poker – 18

Live - 9

Jackpot - 86

Customer Service

 - 10 / 10

Email Testing Record

  • February 2018 - 14 minutes

Licensing

 - 2 / 10

Alf casino hold the following gambling licenses :

  • Curacao eGaming - Alf casino are licensed by one of the Master License holders in Curacao, but as we are unsure which one we cannot comment on how effective they'll be at managing player complaints. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Alf Casino does not accept players from the following countries: Afghanistan, American Samoa, Guam, Iran, Iraq, Israel, Moldova, EU, EU, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Ukraine, United Kingdom, United States.

Contact

Slots RTP

Alf Casino do not appear to give the RTPs for any of their games.

Comp Points

We assume the Alf comp point program will be the same as the other operators in the Araxio Development N.V. group. As such the Alf Casino comp point program would award 1 comp point for every €100 wagered on slots games. Points can then be converted at the following rates in to bonuses carrying a 35xbonus wagering requirement:

VIP Status

  • Bronze 100 comp points = 10 credit
  • Silver 95 comp points = 10 credits
  • Gold 90 comp points = 10 credits
  • Platinum 80 comp points = 10 credits
  • Diamond 70 comp points = 10 credits

The maximum you can withdraw from play with comp points is €80.

Closing Thoughts

Where a player informs a casino that they have a gambling problem, it is the moral responsibility of the operator to ensure that they do not accept further bet. Delaying closing an account simply isn't acceptable. Refusing to rectify the position when it's brought to their attention makes this Blacklist worthy. On top of this, opportunistically voiding winnings due to an early withdrawal, rather than just returning the balance to the players account and informing them of the remaining wagering requirement is just poor practice. We'd advise players to choose an alternative group to play with.

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