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6.05

Anna Status: Not Recommended

Anna Casino

Overview

Review last updated – July 2017.

Anna Casino operate on the Everymatrix platform and they are licensed in Malta by the Malta Gaming Authority. The casino offers a range of games provided by Net Entertainment and Play ‘N Go.  Their site is very obviously targeted at females and this is reflected by their soft colour palette of dove grey, mid-blue and blush pink.  Frequent use is made of hearts as a theme – again in line with the target demographic – and the casino markets itself as providing a “cosy, caring” gambling experience.

Trustworthiness

 - 3 / 10

Anna Casino run on the EveryMatrix platform.

(-1)Vague/Awkward Terms and Conditions - Term 7 " The majority of games contribute 100% towards the wagering requirement, but note that some games contribute less. The support can give information about the contribution level of any game upon request." Players should be fully informed of games weightings without having to contact support.

Anna Casino run on the EveryMatrix platform. EveryMatrix manage complaints for their clients and have been unwilling to discuss complaints with this service.

For references see Anna Player Issues

You can see the latest updates to Anna Casino's terms and conditions here.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 10 / 10
100% up to €200
Max Bonus 200
Min Deposit 20
Max Bet NA
Type Cashable
Wagering 30xb
200 complimentary spins on Starburst
# of Spins 200
Spin Value 0.10
Max Bet NA
Max Win NA
Wagering 30xw
Country/Regional Restrictions: Only players from the following countries are eligible to receive this bonus - Finland, Norway, Sweden.
BONUS CODE: NA CLAIM BONUS
Value to Player for:
€22.29
Bonus Value
low roller
high
mid roller
high
high roller
high
superhigh roller
high

Payout Speed: 24 hours

 - 10 / 10

Anna Casino state that withdrawals to ewallets are complete in 24 hours>

Minimum withdrawal - None given.

Maximum withdrawal - £10,000 in 24 hours.

Banking options available - Credit/Debit cards, Bank Transfer, Neteller, Paysafecard, Skrill (Moneybookers), Trustly, Ukash. Be aware that a 2.5% charge is incurred for all deposit methods.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 5 / 10

Anna Casino use Net Entertainment software for their instant play casino. Check out our Net Entertainment Software Review for more information.

UK players cannot sign-up at Anna casino and games cannot be viewed without sign-in so we have no idea how many games this casino has in each category we have therefore given Anna Casino the average score for this category.

Game selections are as follows:

Instant

Table Games – ?

Slots – ?

Video Poker – ?

Jackpots - ?

Customer Service

 - 10 / 10

Email Testing Record

  • December 2016 - 36 minutes
  • December 2015 - 21 minutes.

Licensing

 - 8 / 10

AnnaCasino hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.
  • Curacao eGaming - Anna casino are licensed by eMoore, the Curacao eGaming Master License holder that is responsive and cooperative in the management of player complaints. You can find further information regarding this regulator's complaint policies here.

The following countries are not allowed to register with AnnaCasino: France, South Africa, Spain, United Kingdom, United States and its territories.

Contact Details:

Email : support@annacasino.com
Address : EveryMatrix Ltd
Level 4 Suite 10
Portomaso Business Tower
Vjal
Portomaso
St. julians
STJ 4011
Malta

Affiliate Program - Anna Partners.

Restricted Countries

Anna does not accept players from the following countries: France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, South Africa, Spain, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

Slots RTP

Anna Casino do not appear to give the RTPs for their slots games.

Comp Points

Anna Casino do not appear to provide a comp points system for players.

Closing Thoughts

Anna casino are effectively let down by their white label provider. While complaints levels against this group are relatively low, when complaints do come in that require EveryMatrix input we get a dead line with nothing coming back. As such we can't recommend any operator running on this platform.

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Promotional Terms & Conditions

100% up to €200
Max Bonus 200
Min Deposit 20
Max Bet NA
Type Cashable
Wagering 30xb
200 complimentary spins on Starburst
# of Spins 200
Spin Value 0.10
Max Bet NA
Max Win NA
Wagering 30xw

This promotion is only available to new players and only once they've made their first deposit.

The Anna Welcome bonus currently consists of a bonus of 100% up to €200 plus 50 complimentary spins on Starburst when you deposit €10 or more, 100 complimentary spins on Starburst when you deposit €50 or more, 150 complimentary spins on Starburst when you deposit €100 or more and 200 complimentary spins on Starburst when you deposit €150 or more.

The minimum deposit that will trigger the bonus is €20.

This bonus has a wagering requirement of 30xbonus for the deposit bonus and 30xwinnings for the free spin winnings.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

There is no maximum bet term.

There is no maximum win on either the deposit bonus or the complimentary spins.

The bonus is cashable.

Only players from the following countries are eligible to receive this bonus - Finland, Norway, Sweden.

 

 

 

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