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This casino is Blacklisted! Click here to find a recommended casino

Bet Cave Review

Blacklisted:

Bet Cave has been Blacklisted due to unethical business practices.

Rating

2.7
Accepts players from United States
Responds to complaints
Submit a Complaint

Overview

Review last updated – July 2017

Bet Cave casino are part of the Cyberrock Entertainment group.

Trustworthiness - 0/10

The Cyberrock Entertainment group encompass a large number of Rival casinos that have been bought up from their original owners.

Rival has a history of issues and have failed to explain why they shared a Google Analytics code with a company, CertainKey, that were supposedly doing independent game testing for them.

The Cyberrock Entertainment group has been repeatedly linked to Rom

The Cyberrock Entertainment group of casinos are subject to a warning for various player issues at CasinoMeister and have been non-responsive to player complaints at various mediation portals.

The Cyberrock Entertainment casinos have been repeatedly associated with Rome casino - a defunct casino with a very poor reputation - via players reporting payments turning up in statements from "www.romecasino.com".

In late 2014 a situation came to light where an affiliate was found to be hacking into other sites and posting their gambling links on these sites without the owners knowledge or permission. This activity is clearly illegal and unethical. The majority of casinos that were receiving traffic from this affiliate closed the affiliate's accounts upon finding out what the affiliate was doing, however some casinos, whether via intent or insufficient security policies, continued to be listed on these sites for many months after the activity of this affiliate came to light. Many other brands managed to quickly take action to get themselves removed from the hacked sites (closing the affiliate account down and ensuring that new accounts could not be open). The BestPay Partners group failed to take appropriate action to deal with this issue.

In the first half of 2015 a complaint on Ask Gamblers saw a player suggesting that the terms and conditions of the promotion they played were changed AFTER they won to justify non-payment. Having looked at our terms monitoring service, if the information provided by the player regarding the dates they played is accurate then the rules were indeed changed after the date of play.

The BestPay Partners group - the central subset of the Cyberrock Entertainment group - have reportedly detagged affiliate referrals.

During September 2017 links came to light connecting the Real Vegas Group and Cyberrock Entertainment N.V. We consider it highly likely that these groups are managed by the same people.

For references see Cyberrock Entertainment NV Group Player Issues

Payout Speed - 8/10

Due to their Blacklisted status we have not tested the withdrawal times at Bet Cave. The Bet Cave website states that withdrawals will be paid within 2 business days

Minimum Withdrawal - None listed

Max Withdrawal - $2000/day.

Banking Options Available -credit card, UseMyWallet, ClickandBuy, EcoPayz, Neteller, Click2Pay, Skrill

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Customer Service - 0/10

Email Testing Record

  • November 2016 - No answer
  • November 2014 - 6 hours 11 minutes
  • June 2014 - 4 hours 33 minutes
  • December 2013 - No Response
  • September 2013 - No Response

Bonuses - 1/10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

Slots - 400% up to $100

Sticky - Can never be withdrawn. At the time of your first withdrawal the bonus will be removed from your account

Wagering Requirements;

  • Slots - 50xbonus

Adjustments to ratings;

  • Restricted Games (-1) - You are not allowed to play the following games with a bonus; Baccarat, Blackjack, CaribStud, Craps, DoubleUp, LetItRide, PaiGow, RedDog, Roulette, Sicbo, Slot Progressive, ThreeCard, Videopoker, War
  • Awkward Rules (-1) - You must win at least 2 times the amount of the bonus before a withdrawal is allowed. You may only make a withdrawal when your balance is greater than your starting balance plus any deposits or withdrawal reversals, plus your bonus, plus the win amount of 2 times the bonus, plus any converted comp points.
  • Maximum Withdrawal (-2) - You are not allowed to cash out more than $500 from this bonus.

Game Weightings (already account for in Wagering Requirements)



Notes



Software - 3/10

Bet Cave use Rival software for their download casino. Check out our Rival Software Review.

Game selections are as follows;

Download

Instant

Table Games – 12

Table Games – 8

Slots – 95

Slots – 100

Video Poker – 7

Video Poker – 7

Jackpot - 4

Jackpot - 4

Slot House Edge - 10/10

Bet Cave do publish the Return to Player (RTP)/house edge figures for all of their slots games.

Comp Points - 1/10

Bet Cave does offer a comp point program but does not provide any information about it on their website.

Licencing - 0/10

BetCave casino do not provide any details of their gambling license on their website.

The following countries are restricted from participation with Bet Cave casino -

Contact Information;

Email : support@BetCave.com
finance@BetCave.com
affiliates@BetCave.com
Phone :US: 1-866-725-8046
UK: 0808-234-7596
International: +5999-433-8828
Fax : 1-866-356-2549

Affiliate Program - Refilliates.

Closing Thoughts

BetCave casino are part of a larger group of operators with a very questionably history. We'd strongly advise players to avoid all the operators in this group.

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