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4.35

Bet Regal Status: Needs Work

Affiliate Program:
Bet Regal Affiliates

Bet Regal Casino

Overview

Review last updated – May 2019.

Bet Regal Casino operate on the Everymatrix platform and they are licensed in the United Kingdom by the UKGC.  The casino offers a selection of games provided by: Net Entertainment, Microgaming, IGT (WagerWorks),  Evolution Gaming, NYX and Play ‘n Go.  Their site has a clean and simple design and their colour palette focuses on gold and purple.

Trustworthiness

 - 3 / 10

Predatory Dormancy Term - automatic Not Recommended. Term 4.5.1 states: "Starting 1 October 2016, if you are a UK resident and you have not logged in to your Player Account for six (6) consecutive months, then your Player Account will be considered as "dormant account" and We will charge a monthly maintenance fee that will be deducted from the balance of your account. Such fee being the higher of: (a) ten (10) percent of the then current balance of the account; or (b) GBP 5, until the balance of the account reaches zero." 24/07/2018 Dormancy Terms should never be used to enhance casino coffers - charging a small monthly maintenance fee for the upkeep of dormant accounts is acceptable deducting 10% of an existing balance is not.

Problematic Responsible Gambling Terms. Term 4.6 states: "To recover funds from dormant or closed accounts, player can log in at any time and request withdrawal of any funds present in the account. Prior closing an account, WE ensure that all funds have been withdrawn. If the account is blocked due to fraud, and the account has a remaining balance, refunds will be issued on deposits made as winnings will be forfeited by a player who violates the terms of use and/or the bonus policy. If a player decides to exclude himself temporarily, and a balance is kept in the account, the funds will only be available to the player once the exclusion has ended. In case of permanent exclusion, player will be advised to requires a cash-out as soon as the request is received." Specifically we have concern with this term enforcing a lock on withdrawing funds if an exclusion is requested. Exclusions should limit the facility to lose further funds, but should not limit access to withdraw funds already within the account. This could be viewed as a disincentive to making use of responsible gambling tools. In our opinion it is likely that the operator would not enforce this aggressively (i.e. they would accommodate withdrawal requests from excluded players), but we are uncomfortable with this being stated within terms and conditions.

Unfair Timeline for the Provision of Identification Documentation - automatic Not Recommended. Term 2.4 states: "We reserve the right at any time to request from You evidence of age in order to ensure that minors are not using The Company Services. We further reserve the right to suspend or cancel Your Player Account and exclude You, temporarily or permanently, from using The Company Services if satisfactory proof of age is not provided or if We suspect that you are underage and such satisfactory proof is not provided by You within five (5) days of our requesting such proof, Your Player Account shall be closed and You shall forfeit all funds in Your Player Account, such decision shall be final, binding and not subject to appeal." 24/07/2018. Giving a player only 5 days to submit identification documentation and then using the failure to be able to work to such a tight timeline as an excuse to seize balances is not a policy we support.

ThePOGG.com serves as an Alternative Dispute Resolution (ADR) service for Bet Regal Casino as part of their MGA license requirements. This means that we can offer legally binding rulings for all complaints submitted to this service from jurisdictions subject to the MGA license.

Ordinarily the term issues highlighted above would result in a Trustworthiness rating reduction. However this is offset by the use of our ADR service, which assures us that we can intervene if any issues do arise.

Bet Regal Affiliate program contain a term that effectively prohibits the affiliate from engaging in any form of communication - including email, forums, social media and our dispute mediation service - with players. As such we will not work with this operator and encourage players to choose an alternative property to play with.

Bonuses

 - 5 / 10
75% up to £225
Max Bonus 225
Min Deposit 10
Max Bet 5
Type Cashable
Wagering 48xb

The Bet Regal Casino Welcome bonus currently consists of a bonus of 75% up to £225.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 48xbonus for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet while playing with this bonus is £5.

There is no maximum allowed win term for the deposit bonus.

The bonus is cashable.

Game Restrictions:

  • Only slots games can be played with this bonus.

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

 

 

BONUS CODE: NA RECOMMENDED BONUSES
Value to Player for:
£3.23
Bonus Value
low roller
mid
mid roller
mid
high roller
mid
superhigh roller
mid

Payout Speed: 24 hours

 - 10 / 10

Bet Regal Casino process withdrawals to ewallets within 24 hours.

Minimum withdrawal - Not defined.

Maximum withdrawal - Not defined.

Banking options available - Credit/Debit cards, Bank Transfer, Neteller, Trustly, Paysafecard, Skrill (Moneybookers).

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 6 / 10

Bet Regal use Net Entertainment, NextGen Gaming and Amaya software with a very limited selection of games.

Game selections are as follows:

Jackpots - ?

Instant

Table Games – 17

Slots – 261

Video Poker – ?

Live – 10

Customer Service

 - 0 / 10

Email Testing Record

  • May 2019 -No response.
  • November 2018 - 7 hours 18 minutes
  • July 2017 - 6 minutes

Licensing

 - 10 / 10

BetRegal Casino hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Bet Regal Casino currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. ThePOGG.com acts as the ADR service used by Bet Regal for their MGA license. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Bet Regal does not accept players from the following countries: American Samoa, Australia, Guam, South Africa, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Contact

Contact Details:

Email : [email protected]
Email : [email protected]
Address : Regal Group LTD
The Penthse
Tower Business Centre,
Tower ST
Swatar, BKR4013
Malta

Slots RTP

Bet Regal Casino do not provide RTP figures for their slots games other than their Net Ent games which have this built into their game files.

Comp Points

Bet Regal Casino do not appear to offer a comp points system for players.

Closing Thoughts

The Bet Regal affiliate program is aggressive in stipulating that affiliates who work with them are not allowed to speak to their players. This means that if a player is unhappy with the operator's practices an entire avenue of help is cut off from them.

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