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8.1

Betfair: Not Recommended

Top Rated Casinos

Betfair Casino

Overview

Review last updated – June 2017

One of the titans of online gambling with a massive sports exchange, Betfair ran into issues in 2010 with a poorly designed promotion that cost them a lot of money. There decision to seize a large number of players’ balances rather than pay out for their own mistake was highly controversial.

In late 2015 Betfair merged with Paddy Power.

Trustworthiness

 - 3 / 10

All six of the reviews who work regularly for this site hold accounts with Betfair casino and report no issues.

Betfair casino are one of the largest online casinos currently in operation, but ran into substantial issues due to a very poorly designed promotion in 2010.

The Happy Hour promotion offered players the opportunity to claim an unlimited number of 50% up to £100 bonuses with a 10xbonus wagering requirement during a 4 hour period one Saturday during November. This bonus was massively over generous and gave even unskilled slots players who did not play substantially more than the wagering requirement a sizable edge over the casino.

Unsurprisingly, Betfair lost a hefty amount of money before they realised their mistake. Rather than paying players who had legitimately won on this promotion, Betfair chose to rectify their mistake by locking the accounts of players who participated in the Happy Hour promotions and confiscate winnings from players. There are also reports that they redeposited funds from players eWallet accounts to their Betfair accounts then confiscated their winnings and even one account that suggested that withdrawn funds have been taken out of a player's bank account without permission.

Alongside this, Betfair made clear that they were not interested in discussing any player complaints related to this incident with any 3rd party mediation services and became uncommunicative with affected players.

More recently, when a player complaint was submitted to us, we found the Betfair team exceptionally willing to engage with our mediation process and actively listened and took action based on the advice we gave them - see https://thepogg.com/complaint/betfair-missing-balance/. This positive attitude has encouraged us to remove Betfair from our Blacklist. As long as they maintain this positive attitude towards dealing with player complaints and refrains from any further 'spirit of the bonus' fund confiscations their Trustworthiness stat will increase by one point every 6 month. Betfair's Trustworthiness stat will be capped at 3 until the resolve the player complaints generated by the Happy Hour promotion.

Betfair have merged with Paddy Power.

It should be noted in this review that while Paddy Power are a very large and well-funded group, they have a history of management policies that boarder on unprofessional. To be clearer, they have on several occasions offered bets that could be construed as ethically bankrupts – such as a bet on when Polar Bears will go extinct and another that is widely viewed as a bet on whether US President Barak Obama will be assassinated.

In early 2015 this form was continued when they made tasteless tweets referencing the death of Eric Garner and other African Americans in police custody.

Alongside this, in quite a high profile case stemming from Shane Lowry’s 2009 victory at the Irish Open, Paddy Power refused to pay out on 3000:1 odds that they’d initially offered saying that they’d reached an agreement with the players involved. The nature of this agreement seems to have been very one sided with a lot of pressure supposedly having been exerted on said players.

In the last two years there have been a couple of concerning incidents involving Paddy Power. The first relates to a tournament where they changed the terms of the promotion then retroactively applied the rules. It's one thing to change the terms and conditions from the point of change forward, but when you retroactively change the rules - due to your mistake - players who would not have played in the promotions if the new rules had been there from the start are left with no recourse.

For references see Betfair Player Issues

You can see the latest updates to Betfair casino's terms and conditions here.

Bonuses

 - 10 / 10
100% up to £1000
Max Bonus 1000
Min Deposit 10
Max Bet 30%xb
Type Cashable
Wagering 30xb
10 complimentary spins
# of Spins 10
Spin Value Varies
Max Bet 30%xb
Max Win NA
Wagering NA
£10 No Deposit Bonus
Bonus Value 10
Max Bet 30%xb
Max Win 30
Wagering 10xb

The Betfair Welcome bonus consists of a £10 No Deposit Bonus bonus of 100% up to £1000 plus 10 complimentary spins. (We’re looking at ‘Option 2’ which is specifically for slots players).

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 30xbonus for the deposit bonus, the No Deposit Bonus carries a 10xbonus wagering requirement and there is no wagering requirement for the free spin winnings.

The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.

The maximum allowed bet is 30% of the bonus amount on any single round of play.

There is no maximum win on either the deposit bonus or the complimentary spins. The No Deposit Bonus has a maximum allowed win of £30.

The bonus is cashable.

Players depositing via ewallets (Neteller, Skrill etc) are not eligible to receive this bonus.

Game Weightings:

  • Slots (Excluding double options) 100%
  • Arcade, Scratchcard Games and Fixed Odds Games (Excluding Spin A Win/Lucky Wheel) 100%
  • Roulette (All Varieties excluding Zero Roulette and 3D) 50%
  • Card Games (All varieties excluding Red Dog, Casino Hold'em, Casino War & Wild Vikings) 50%
  • Sic Bo 50%
  • Blackjack (All varieties excluding Pontoon, Blackjack Surrender, Blackjack Switch, Zero Blackjack and Stravaganza)
    50%
  • Craps 5%
  • Video Poker (All varieties) 5%
  • Pontoon, Blackjack Switch, Red Dog, Spin A Win/Lucky Wheel, Casino War, Casino Hold'em, Wild Vikings and Stravaganza 5%
  • Zero Games, Blackjack Surrender and all double options on slots, Video Poker (All varieties), 3D Roulette and any other games not in the eligible games list 0%
  • Live casino games 0%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

 

 

Deposit Method Restrictions: All ewallets

BONUS CODE: NA

RECOMMENDED BONUSES
Value to Player for:
£19.86
Bonus Value
low roller
high
mid roller
high
high roller
high
superhigh roller
high

Payout Speed: 24h

 - 10 / 10

Our reviewer reports their withdrawal being paid within 24 hours.

Minimum Withdrawal - None listed

Maximum Withdrawal - None listed.

Banking Options Available -Credit/Debit cards, Neteller, Skrill (MoneyBookers), PayPal, PaySafeCard, Western Union, Bank Transfer, Cheque

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 10 / 10

Betfair use Playtech software for their download casino. Check out our Playtech Software Review.

Game selections are as follows;

Download

Instant

Table Games – 40

Table Games – 37

Slots – 130

Slots – 74

Video Poker – 15

Video Poker – 16

Live – 6

Live – 4

Jackpot - 54

Jackpot - 32

Customer Service

 - 10 / 10

Email Testing Record

  • December 2016 - 6 hours 7 minutes
  • August 2015 - Need to login to get support
  • November 2014 - No email support
  • June 2014 - 8 hours
  • December 2013 - 23 hours 39 minutes
  • June 2013 - 3 hours 36 minutes

Licensing

 - 10 / 10

Betfair hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Betfair currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Betfair - USA

Contact Details ;

Phone : UK: 0844 871 0000
Ireland: 1800 944 000
Australia: 1300 238 324
International: 0044 203 059 8888
Address : Betfair Helpdesk
Icon One
Lytton Way
Stevenage
Hertfordshire
SG1 1AG
United Kingdom

Affiliate Program - Betfair Partnerships.

Restricted Countries

Betfair does not accept players from the following countries: U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Slots RTP

Betfair do release the house edge/RTP figures of all of the slots games they offer.

Comp Points

Betfair offer the standard Playtech comp point program wherein you receive one comp point for every £10 wagered and 100 comp points can be converted into £1.

Closing Thoughts

Betfair made one mistake. The problem is that is was a MASSIVE mistake that unjustly affected a large number of customers financially. Had the Happy Hour incident not happened, this review may very well have read very differently, but until such time as it is set right, there really is no way we can recommend Betfair.

Associated By Company

Other Associations

Complaints

Betfair – Account Closure and Fund Confiscation

Found for the Player
2 comments
2 months ago

Betfair – doesn`t want to pay me

Resolved
4 comments
3 months ago

Betfair – closed my account and confisicated my money

Resolved
3 comments
5 months ago

Betfair – Failure of protection

Declined
3 comments
7 months ago

Betfair – Self Exclusion

Declined
4 comments
7 months ago

Betfair – Withholding money

Found for the Player
2 comments
7 months ago

Betfair – closes my account and confiscates £ 2000 from my account.

Found for the Player
3 comments
7 months ago

Betfair – use of self-exclusion

Resolved
1 comments
12 months ago

Betfair – Account Closure

Found for the Casino
1 comments
1 year ago

Betfair – Closed account, won’t mention why and kept my money

Found for the Casino
7 comments
1 year ago

Betfair – closed my account with $7k

Found for the Casino
2 comments
2 years ago

Betfair – Self excluded refund?

Unresolved
6 comments
1 year ago

Betfair – Account Closure and Fund Confiscation

Resolved
9 comments
1 year ago

Betfair – Non-payment

Resolved
3 comments
2 years ago

Betfair – has suspended my account for no reason

Resolved
13 comments
2 years ago

Betfair – cross brand exclusion

Found for the Casino
1 comments
2 years ago

Betfair – closed my account

Resolved
6 comments
2 years ago

Betfair – Live Casino complaint

Resolved
4 comments
3 years ago

Betfair – Inappropriate delay of payment

Resolved
4 comments
3 years ago

Betfair – My account was closed

Found for the Casino
5 comments
4 years ago

Betfair – Autoplay fund seizure

Resolved
5 comments
6 years ago

Betfair – Missing Balance

Resolved
6 comments
6 years ago
+ show 19 more complaints

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