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4.35

BetHard Status: Not Recommended

BetHard Casino

Overview

Review last updated – June 2017.

BetHard Casino are owned and operated by Gormadan Solutions Ltd – a company based in Malta – which is a subsidiary of Worldclass Entertainment Ltd. BetHard Casino are sister casino to: Sverige Kronan Casino, Norge Vegas Casino and Suomi Vegas Casino. BetHard Casino is licensed in Curacao. The casino offers a range of games provided by Microgaming, Net Entertainment and Play ‘N Go.  The site utilises a colour palette of green, gold and black and the background of the homepage features an old west saloon style bar with stools around it – the clenched fist logo adopted by the brand appears on the back of each stool.

Trustworthiness

 - 3 / 10

BetHard Casino have no outstanding complaints at the major gambling portals.

(-1)Dormancy. Term 2.23 "If you do not log in to your betting account for a successive period of twenty four (24) calendar months, Bethard.com will attempt to notify you via email at your registered email address notifying you of any remaining funds held in your account. If such notification proves unsuccessful Bethard.com reserves the right to withhold all bonuses given plus a minimum of EUR5 or equivalent in other currencies for every consecutive month hereafter and close the account, provided that, no claim shall lie against Bethard.com for remitting such balance." We are uncomfortable with the use of "minimum of EUR5" since this gives the casino clemency to take whatever they want. Dormancy should not be used as ameans of seizing funds.

(-1)Maximum Win Instalments - Term 3.9 "If you win EURO €50,000 or more and decide to withdraw a major part of the winning (over 50%), we have the right to divide the pay-out into ten instalments, paid with 10 per cent every month for 10 months until the full amount is paid out. You will not get any interest on outstanding amounts." When offering progressive jackpots - funds for which are not provided by the casino but the software operator - there is no excuse for not paying out the entire amount immediately.

(-1) Vague or Awkward Terms - Term 3.9 "We reserve the right to limit the number of free payouts per customer within a specific time period determined by us. We also reserve the right to charge an increased fee for payouts to bank accounts held with banks located outside the European Union countries." Casinos should give exact information of such things on their site and not be so vague that they can change this at will. This is not in the best interests of customers.

(-1)Terms Monitor - Please be aware that we cannot monitor any of the Terms and Conditions or Bonus Terms and Conditions for your convenience at this venue.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 6 / 10
100% up to €250
Max Bonus 250
Min Deposit 25
Max Bet 10
Type Cashable
Wagering 25x(d+b)
50 complimentary spins on Starburst
# of Spins 50
Spin Value 0.10
Max Bet 10
Max Win NA
Wagering 50xw
Country/Regional Restrictions: Sweden, Norway, Finland, Germany, Austria, Czech Republic and Switzerland
BONUS CODE: NA CLAIM BONUS
Value to Player for:
£8.79
Bonus Value
low roller
mid
mid roller
mid
high roller
mid
superhigh roller
high

Payout Speed: 24 hours

 - 10 / 10

Withdrawal information is not published on the casino website but when contacted support provided the information that follows. BetHard Casino process withdrawals within 24 hours.

Minimum withdrawal - €20

Maximum withdrawal - €2,000

Banking options available - Credit/Debit cards, Bank Transfer, Neteller, Paysafecard, Trustly, Pugglepay, Skrill (Moneybookers).

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 6 / 10

BetHard Casino use Net Entertainment software for their instant play casino alongside games from Microgaming and Play 'N Go. Check out our Net Entertainment Software Review for more information.

Game selections are as follows:

Instant

Table Games – 27

Slots – 173

Video Poker – 51

Jackpots - 22

Live -3

Customer Service

 - 0 / 10

Email Testing Record

  • December 2016 - No reply
  • December 2015 - 1 hour 4 minutes.

Licensing

 - 2 / 10

Bet Hard Casino hold the following gambling licenses :

  • Curacao eGaming - BetHard casino are licensed by Cyberluck, the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.

The following countries are not allowed to register with Bet Hard Casino: Algeria, Angola, Bolivia, Canada, China, Colombia, Costa Rica, Cyprus, Denmark, Dominica, Dominican Republic, Gabon, Grenada, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Italy, Jordan, Malaysia, Mauritius, Montenegro, Morocco, Namibia, Paraguay, Peru, Philippines, Puerto Rico, Serbia, South Africa, Spain, Sri Lanka, Syria, Taiwan, Thailand, Tunisia, Turkey, United Kingdom, The United States of America and other U.S. territories.

Contact Details:

Email : support@bethard.com
Address : Gormadan Solutions Ltd
32 New Street
Msida
MSD 1353
Malta
Address : Worldclass Entertainment Ltd
Van Engelweg 23
Wilemstadt
Curacao

Affiliate Program - EuroEarners.

Restricted Countries

BetHard does not accept players from the following countries: Algeria, Angola, Bolivia, Canada, Chile, Colombia, Costa Rica, Cyprus, Denmark, Dominica, Dominican Republic, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Gabon, Grenada, Hong Kong SAR China, India, Indonesia, Iran, Iraq, Israel, Italy, Jordan, Malaysia, Mauritius, Montenegro, Morocco, Namibia, Paraguay, Peru, Philippines, Puerto Rico, Serbia, South Africa, Spain, Sri Lanka, Syria, Taiwan, Thailand, Tunisia, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

Slots RTP

BetHard Casino give the RTPs for their Play 'N Go and Net Entertainment slots games but not for their Microgaming games.

Comp Points

BetHard Casino do not appear to provide a comp points system for players.

Closing Thoughts

BetHard Casino have no outstanding complaints currently but we see several issues with their Terms and Conditions that could give rise to issues in the future. Their Dormancy Clause is deliberately vague - it simply states a "minimum" fee per month (€5) for inactive accounts - if you agree to this term the casino have sanction to take whatever they want from your account - similarly they imply - but do not explicitly state - that they will reclaim balances beyond this point. Their bonus play-through is listed as two different things in two different places on their site which is misleading. They also offer 22 Progressive Jackpot games - winnings for these games come from a central pool held by the software provider - not the casino - and yet they state that they will only pay such amounts in instalments - this is not a player friendly term. Please be aware that we cannot monitor any of the Terms and Conditions or Bonus Terms and Conditions for your convenience at this venue.

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Promotional Terms & Conditions

100% up to €250
Max Bonus 250
Min Deposit 25
Max Bet 10
Type Cashable
Wagering 25x(d+b)
50 complimentary spins on Starburst
# of Spins 50
Spin Value 0.10
Max Bet 10
Max Win NA
Wagering 50xw

This promotion is only available to new players and only once they've made their first deposit.

The BetHard Welcome bonus currently consists of a bonus of 100% up to €250 plus 50 complimentary spins on Starburst.

The minimum deposit that will trigger the bonus is €25.

This bonus has a wagering requirement of 25x(deposit+bonus) for the deposit bonus and 50xwinnings for the free spin winnings.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is €10 on any single round of play.

There is no maximum win on either the deposit bonus or the complimentary spins.

The bonus is cashable.

Players from the following countries are not eligible to receive this bonus - Sweden, Norway, Finland, Germany, Austria, Czech Republic and Switzerland

Game Weightings:

  • Slots, Video slots, Scratch Cards 100 %
  • Video Poker, 3 Card Poker, table games and other games 0%

 

 

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