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7.5

Betsson Status: Not Recommended

Ownership:
BML Group Ltd

Betsson Casino

Overview

Review last updated – July 2017

Betsson is primarily an online gambling company that was founded in 2001 by Fredrik Sidfalk, Henrik Bergquist and Anders Holmgren. Its main focus has been the European markets where it has had massive success that has led to them now being listed on the Nordic Stock Exchange and now have well over a million registered customers.

Trustworthiness

 - 3 / 10

Historically, the Betsson group have been unwilling to discuss player complaints and have confiscated funds only providing vague terms as justification. However, in early 2016 we had an extended conversation with this group and they have subsequently assured us that going forward they will ensure that all complaints are addressed fully. This a huge step forward for the Betsson group and we look forward to working more closely with them in the future.

Unfortunately our contact at the Betsson group moved on in early 2017 and since that point we have been unable to establish a dialogue with any relevant party with this group.

For references see Betsson Group Player/Affiliate Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

You can see the latest updates to Betsson casino's terms and conditions here.

Bonuses

 - 7 / 10
100% up to €100
Max Bonus 100
Min Deposit 10
Max Bet 6/0.50
Type Cashable
Wagering 35xb
BONUS CODE: NA CLAIM BONUS
Value to Player for:
€12.25
Bonus Value
low roller
high
mid roller
mid
high roller
mid
superhigh roller
n/a

Payout Speed: 24h

 - 10 / 10

Using Neteller all of our reviewers report withdrawal normally paid within 24 hours.

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, Click2Pay, ClickandBuy, SpeedCard, EcoCard, Bank Transfers, UKash, Neosurf and PaySafeCards

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 10 / 10

Betsson use Net Entertainment software for their instant play casino. Check out our Net Entertainment Software Review for more information.

Game selections are as follows;

Instant

Table Games – 19

Slots – 96

Video Poker – 18

Jackpots - 4

Customer Service

 - 10 / 10

All our reviewers report positive experiences with the Betsson group customer services.

Email Testing Record

  • November 2016 - 34 minutes
  • June 2015 - 9 minutes
  • November 2014 - 16 minutes
  • June 2014 - 15 hours 56 minutes
  • December 2013 - No Response
  • June 2013 - 14 minutes
  • January 2013 - 1st email - 7 minutes

Licensing

 - 8 / 10

Betsson hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Betsson - Afghanistan, Algeria, Angola, Australia, Austria, Bahrain, Belgium, China, Cuba, Czech Republic, Denmark, Eritrea, Estonia, Ethiopia, France, Georgia, Greece, Hong Kong, Indonesia, Jordan, Iran, Iraq, Italy, Kuwait, Libya, Lithuania, Malaysia, Mauritania, Mauritius, Morocco, Norfolk Island, N. Korea, Oman, Pakistan, Portugal, Qatar, Rwanda, Saudi Arabia, Sudan, Slovenia, Somalia, South Africa, South Sudan, Spain, Syria, Turkey, Tunisia, UAE, Yemen, United States and its dependencies, military bases and territories including but not limited to Am. Samoa, Guam, Marshall Islands, N. Mariana Islands, Puerto Rico, and Virgin Islands

Contact Details;

Phone : +356 22603000
Address : Betsson Malta Ltd.
G.B. Building
Watar Street
Ta' Xbiex
Malta

Affiliate Program - Affiliate Lounge.

Restricted Countries

Betsson does not accept players from the following countries: Afghanistan, Algeria, American Samoa, Angola, Australia, Austria, Bahrain, Belgium, China, Cuba, Czech Republic, Denmark, Eritrea, Estonia, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Georgia, Greece, Guam, Hong Kong SAR China, Indonesia, Iran, Iraq, Italy, Jordan, Kuwait, Libya, Lithuania, Malaysia, Martinique, Mauritania, Mauritius, Morocco, Norfolk Island, North Korea, Oman, Pakistan, Portugal, Puerto Rico, Qatar, Rwanda, Réunion, Saudi Arabia, Slovenia, South Africa, Spain, Sudan, Syria, Tunisia, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Arab Emirates, United States, Yemen.

Slots RTP

Betsson casino publish house edge information (RTP) for all their slots games.

Comp Points

Betsson do offer a comp point program, but both the number of points you earn and the redemption rates vary by your VIP status. When boiled down their comp point program is a little better than the standard Playtech comp point program for Gold level players and is substantially weaker for all players below this level, leaving it around the industry average.

Closing Thoughts

The Betsson group have a low volume of player complaints and the type of complaints that come through indicate that most players are unlikely to encounter problems, however the failure to respond to the complaints that do come through is not something we're comfortable with and as such we cannot recommend players engage with this group.

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Promotional Terms & Conditions

100% up to €100
Max Bonus 100
Min Deposit 10
Max Bet 6/0.50
Type Cashable
Wagering 35xb

This promotion is only available to new players and only once they've made their first deposit.

The Betsson Welcome bonus currently consists of a bonus of 100% up to €100.

The minimum deposit that will trigger the bonus is €10.

This bonus has a wagering requirement of 35xbonus for the deposit bonus.

The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.

The maximum allowed bet is €6 on any single round of play or €0.50 on any single payline.

There is no maximum win on either the deposit bonus or the complimentary spins.

The bonus is cashable.

Game Weightings:

  • Slot machines, Video Slot machines, Lottery Games and Other Games: 100%
  • Texas Hold’em, Oasis Poker and Casino Hold’em, : 50%
  • Video Poker (all types): 30%
  • Black Jack (All types), Roulette (All types), Baccarat (All types), Punto Banco and Pontoon: 20%

 

 

 

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