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2.95

Black Diamond Status: Not Recommended

Black Diamond Casino

Overview

Review last updated – July 2017

Black Diamond casino is part of an extended group of operators represented by the DeckMedia affiliate program and another group collectively represented by Engage-Entertainment.com.

Trustworthiness

 - 3 / 10

Black Diamond are part of a group of casino operators that use the DeckMedia affiliate program but list their ownership on site as Engage Entertainment. As such details of issues with both groups will be presented here.

Slotocash - part of the Deck Media group - sent a payment to a US card provider that resulted in the player's card getting locked. The player was then left with a locked card and no funds as the casino declined to provide any assistance in resolving the matter. They have also appear to have confiscated winnings based on vague terms and conditions.

Numerous DeckMedia operators have been non-responsive to complaints posted at AskGamblers.

During the December 2013 review update we came across a player complaint where Rich casino who are owned by Engage Entertainment appear to have instituted a Spirit of the Bonus fund confiscation. This is absolutely unacceptable behaviour.

7Spins casino who are own by Engage Entertainment have failed to cooperate fully with our complaint service. While the casino were happy to tell us that this player involved had been running multiple accounts, they refused to provide any evidence to support that claim. Given that all this casino hold their licenses in Curacao by a Master License holder we've found to be consistently non-responsive to complaints this effectively means that the player has no-where to go to get an independent review of a decision to confiscate funds, leaving the casino as the final arbitrator with regard to decisions that they benefit from financially.

At least one of the casinos owned by Engage Entertainment, Winward, appears to have historical associations with the now defunct Top Game casino software.

21Dukes - an operator owned by Engage Entertainment - took nearly 2 years to pay a player a low 5 figure balance and pressured the player by suggesting that the player would be paid faster if they were to pay more and if they didn't pay they'd reduce the player's withdrawal limit even further, going so far as to suggest a monthly withdrawal limit of 100 credits, which would have resulted in the balance taking decades to pay.

Another operator not part of the Deck Media group but listing their ownership as Engage Entertainment, Sunset Slots, has been accused by CasinoMeister of illegally obtaining a mailing list.

Engage-Entertainment's legal department have contacted us to insist that they are customers of the Deck Media affiliate program and there is no other relationship between their properties and the other properties represented by Deck Media. We can neither confirm nor refute this, but regardless there is an obvious association between operators sharing an affiliate program and the same applies for operators sharing ownership.

For references see Deck Media Group Player Issues and Engage Entertainment Group Player Issues

You can see historical updates to Black Diamond casino's terms and conditions here. Due to the recent design changes to their site we can no longer monitor the terms and conditions at Black Diamond.

Bonuses

 - 3 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

Slots Bonus : 200% up to $200.

Sticky - Can never be withdrawn. At the time of your first withdrawal the bonus will be removed from your account.

Wagering Requirements;

  • Slots - 38xbonus
  • Video Poker - 152xbonus

Adjustments to ratings;

  • Game Restrictions (-1) - You can only play 3 Reel Slots, Video slots, Specialty Games, Video Poker
  • Maximum Bet Restrictions (-1) - you are not allowed to wager more than $6.50 on any single round of play while you have a bonus

Game Weightings (already account for in Wagering Requirements)

  • Slots 100%
  • Video Poker 25%


Notes



Payout Speed: ?

 - 0 / 10

The Black Diamond website gives no information that we could find on how long withdrawals will take to process.

Minimum withdrawal - Not defined.

Maximum withdrawal - $1000-$35000/week depending on VIP level.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), PaySafeCard, Poli, UKash, Sofort, Giropay, iDeal, 4B, Euro6000, Dankort, PostePay, CartaSi, Nordea, ePay.bg, and Bank Transfers

Software

 - 2 / 10

Black Diamond casino previously used Top Game software for both their download and instant play casinos. Black Diamond currently use Rival software, a software provider who have been unable to explain connections between their company and a company that supposedly did independent games testing for them. They also use Betsoft, Visionary iGaming and Pariplay sortware. Check out our Top Game Software Review.

Game selections are as follows;

Download

Table Games – 13

Slots – 151

Video Poker – 5

Jackpots - 3

Live - 3

Customer Service

 - 10 / 10

Email Testing Record

  • December 2016 - 17 hours 7 minutes
  • June 2015 - No Response
  • November 2014 - 8 minutes
  • June 2014 - No Response
  • December 2013 - No Response
  • August 2013 - 50 minutes

Licensing

 - 2 / 10

BlackDiamond hold the following gambling licenses :

  • Curacao eGaming - Black Diamond casino are licensed in Curacao by the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Black Diamond casino - Afghanistan, Guinea-Bissau, Somalia, American Samoa, Haiti, Angola, Hong Kong, Sudan, Belgium, Iran, Syria, Burundi, Iraq, Tajikistan, Cambodia, Israel, Turkey, Chad, Libya, Turkmenistan, Chinese Taipei, Martinique, United States of America, Congo Republic, Monaco, US Virgin Islands, Democratic Republic of Congo, Myanmar, Uzbekistan, Eritrea, Netherlands, Venezuela, France, North Korea, Yemen, French Guyana, Philippines, Zimbabwe, Guadeloupe, Puerto Rico, Guam, Singapore, Bulgaria, Greece, Italy or Romania

Contact Information;

Email : support@blackdiamondcasino.net

Affiliate Program - DeckMedia Affiliates.

Restricted Countries

Black Diamond does not accept players from the following countries: Afghanistan, American Samoa, Belgium, Brunei, Bulgaria, Cambodia, Chad, Congo - Brazzaville, Congo - Kinshasa, Eritrea, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Greece, Guadeloupe, Guam, Guinea-Bissau, Haiti, Hong Kong SAR China, Iran, Iraq, Israel, Italy, Libya, Martinique, Monaco, Myanmar [Burma], EU, North Korea, Philippines, Puerto Rico, Romania, Singapore, Somalia, Sudan, Syria, Tajikistan, Turkey, Turkmenistan, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States, Uzbekistan, Venezuela, Yemen, Zimbabwe.

Slots RTP

Black Diamond casino do not publish the house edge (RTP) information for any of their slots games.

Comp Points

Black Diamond casino do not appear to offer a comp point program.

Closing Thoughts

Black Diamond are part of a group that have a several outstanding complaint issues at various affiliate portals, hold a Curacao license and have moved from one software provider with a less than stellar reputation to another in the same situation. We advise players to choose an alternative operator to play with.

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