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2.45

Blackjack-21 Status: Closed

Blackjack-21 Casino

Overview

Review last updated – November 2015.

As of the 17/03/2016 Blackjack-21 appears to have Closed.

Blackjack-21 casino are a developing brand licensed in Curacao.   They provide a  very limited range of games from SoftSwiss. They currently have no complaints logged on any of the major gambling portals.

Trustworthiness

 - 3 / 10

Blackjack-21 casino have a good reputation within the gambling community and we found no outstanding issues at any of the major casino complaint portals. As Blackjack-21 casino do not hold a UKGC license we have not sent a reviewer to test them.

Blackjack-21 Casino include a dormancy clause that we are not happy with and as such have been listed as Not Recommended. The term allows the casino to seize all funds if there is no activity on a player's account for 180 consecutive days. Dormancy clauses should be used to allow the casino to charge a small maintenance fee for the upkeep of an inactive account, not to justify seizures of full balances. Exceptions to this would be where the balance seized would be transferred to the regulator for holding, or donated to a charitable institution after a period of a year, and only after reasonable efforts have been made to alert the account owner of the potential seizure.

Terms and Conditions are difficult to understand as they switch between small instances of German substitutions and poorly expressed English.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 2 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus:

100% up to €120.

Cashable - you are free to withdraw this bonus once you have completed the wagering requirements.

Wagering Requirements:

  • Slots - 35xbonus
  • Blackjack - 700xbonus
  • Roulette - 700xbonus
  • Baccarat - 700xbonus
  • Video Poker - 700xbonus
  • Table Poker - 700xbonus

Adjustments to ratings:

  • Maximum wager restriction (-1) - Blackjack-21 Casino list €5 and €20 as maximum wagers - players should assume this is €5 for safety .
  • Bonuses on subsequent deposits (+1) - 2nd deposit 25% up to €160, 3rd deposit 50% up to €120.
  • Bonus Terms and Conditions are unclear (-3) - they switch between German and unclear English and maximum wager term is unclear as it states both €5 and €20.

Game Weightings (already account for in Wagering Requirements):

  • Slots 100%
  • Poker (non-casino) 5%
  • Card Games 5%
  • Video Poker 5%
  • Roulette 5%
  • Casual Games 5%


Notes



Payout Speed: 72 hours

 - 8 / 10

As Blackjack-21 do not hold a UKGC license we have been unable to test their withdrawal times. Blackjack-21 state on their website that withdrawals .

Maximum Withdrawal - none listed.

Minimum Withdrawal - none listed .

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, Paysafecard, Ukash, Wirecard, Discover, Diners Club International and Bank Transfers.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 1 / 10

Blackjack-21 Casino use SoftSwiss software for their instant play casino.

Game selections are as follows:

Instant

Table Games – 0

Slots – 12

Video Poker – 0

Live - 0

Jackpot - 0

Customer Service

 - 0 / 10

Email Testing Record

  • August 2015 - no respose to online form filled out.
  • No email provided.

Licensing

 - 2 / 10

Blackjack-21 hold the following gambling licenses :

  • Curacao eGaming - Blackjack-21 casino are licensed in Curacao but we are unsure which Master License holder is responsible for them. As such we cannot comment on how effective contacting their regulator would be in case of a complaint. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Blackjack-21 Casino – United Kingdom, USA and its Territories.

Contact Information:

Postal address: Kimonos, 43A P.C. 3095, Limassol, Cyprus

Restricted Countries

Blackjack-21 does not accept players from the following countries: U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

Slots RTP

Blackjack-21 Casino does not publish the slot game Return to Player (RTP) or House Edge information for any of their slots games.

Comp Points

It does not appear that Blackjack-21 Casino provides any sort of comp points program for all players.

Closing Thoughts

Blackjack-21 Casino is Not Recommended at thepogg as a result of their dormancy clause which we consider to be predatory in nature. The Terms and Conditions and Bonus Terms and Conditions at Blackjack-21 are difficult to interpret and lack clarity.

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