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2.36

Box 24 Status: Blacklisted

Affiliate Program:
DeckMedia Affiliates

Box 24 Casino

Overview

Review last updated – March 2018

Box24 casino is part of an extended group of operators represented by the DeckMedia affiliate program and another group collectively represented by Engage-Entertainment.com.

Trustworthiness

 - 0 / 10

Box24 are part of the Deck Media group who are associated with Fair Go Casino.

Fair Go Casino have seized a high 5 figure win from a player based on bonus terms that were not applicable to the player. When playing with a bonus the player exceeded the maximum allowed bet. Rather than confiscating the balance the operator chose to contact the player and tell them they would overlook the violation in this instance. The player had completed the wagering requirements and chose to play on with their balance. Their balance rose to over $90k. The operator refused to pay this win citing that when they chose to overlook the previous violation, the funds were considered to be a No Deposit Bonus, but did not inform the player of this at any point.

In our opinion the operator has simply looked for justification after a large win not to pay the player, and failing to find any legitimate reason as looked to apply bonus terms despite there being no grounds to view the play as subject to bonus terms. As such Fair Go Casino and all associated properties have been moved to Blacklisted status.

Slotocash - part of the Deck Media group - sent a payment to a US card provider that resulted in the player's card getting locked. The player was then left with a locked card and no funds as the casino declined to provide any assistance in resolving the matter. They have also appear to have confiscated winnings based on vague terms and conditions.

Numerous DeckMedia operators have been non-responsive to complaints posted at AskGamblers.

During the December 2013 review update we came across a player complaint where Rich casino who are owned by Engage Entertainment appear to have instituted a Spirit of the Bonus fund confiscation. This is absolutely unacceptable behaviour.

7Spins casino who are own by Engage Entertainment have failed to cooperate fully with our complaint service. While the casino were happy to tell us that this player involved had been running multiple accounts, they refused to provide any evidence to support that claim. Given that all this casino hold their licenses in Curacao by a Master License holder we've found to be consistently non-responsive to complaints this effectively means that the player has no-where to go to get an independent review of a decision to confiscate funds, leaving the casino as the final arbitrator with regard to decisions that they benefit from financially.

At least one of the casinos owned by Engage Entertainment, Winward, appears to have historical associations with the now defunct Top Game casino software.

21Dukes - an operator owned by Engage Entertainment - took nearly 2 years to pay a player a low 5 figure balance and pressured the player by suggesting that the player would be paid faster if they were to pay more and if they didn't pay they'd reduce the player's withdrawal limit even further, going so far as to suggest a monthly withdrawal limit of 100 credits, which would have resulted in the balance taking decades to pay.

Another operator not part of the Deck Media group but listing their ownership as Engage Entertainment, Sunset Slots, has been accused by CasinoMeister of illegally obtaining a mailing list.

Engage-Entertainment's legal department have contacted us to insist that they are customers of the Deck Media affiliate program and there is no other relationship between their properties and the other properties represented by Deck Media. We can neither confirm nor refute this, but regardless there is an obvious association between operators sharing an affiliate program and the same applies for operators sharing ownership.

For references see Deck Media Group Player Issues.

Bonuses

 - 4 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

Slots Bonus : 200% up to $200.

Sticky - Can never be withdrawn. At the time of your first withdrawal the bonus will be removed from your account.

Wagering Requirements;

  • Slots - 38xbonus
  • Blackjack - 1520xbonus
  • Roulette - 390xbonus
  • Baccarat - 390xbonus
  • Video Poker - 190xbonus

Adjustments to ratings;

  • Game Restrictions (-1) - You can only play the following games while you have a bonus - Video Slots, 3 Reel Slots, Scratch Cards and Keno only (excludes progressive slots)
  • Maximum Bet Restrictions (-1) - you are not allowed to wager more than $6.50 on any single round of play while you have a bonus

Game Weightings (already account for in Wagering Requirements)

  • 100% for all slot games
  • 20% for video poker
  • 10% for roulette, casino war, mini-baccarat, keno and weed whacker
  • 2.5% for blackjack


Notes



Payout Speed: ?

 - 0 / 10

The Box24 website gives no information that we could find on how long withdrawals will take to process.

Minimum withdrawal - Not defined.

Maximum withdrawal - $1000-$35000/week depending on VIP level.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), PaySafeCard, Poli, UKash, Sofort, Giropay, iDeal, 4B, Euro6000, Dankort, PostePay, CartaSi, Nordea, ePay.bg, and Bank Transfers

CLICK HERE TO JOIN NETELLER

Software

 - 2 / 10

Box24 casino previously used Top Game software for both their download and instant play casinos. Box24 currently use Rival software, a software provider who have been unable to explain connections between their company and a company that supposedly did independent games testing for them. They also use Betsoft, Visionary iGaming and Pariplay sortware. Check out our Top Game Software Review.

Game selections are as follows;

Download

Table Games – 13

Slots – 151

Video Poker – 5

Jackpots - 3

Live - 3

Customer Service

 - 10 / 10

Email Testing Record

  • December 2016 - 17 hours 7 minutes
  • June 2015 - No Response
  • November 2014 - 17 minutes
  • June 2014 - No Response
  • December 2013 - 12 hours 34 minutes
  • August 2013 - 44 minutes

Licensing

 - 2 / 10

Box24 hold the following gambling licenses :

  • Curacao eGaming - Box24 casino are licensed in Curacao by the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Box 24 does not accept players from the following countries: Afghanistan, American Samoa, Belgium, Brunei, Bulgaria, Cambodia, Chad, Congo - Brazzaville, Congo - Kinshasa, Eritrea, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Greece, Guadeloupe, Guam, Guinea-Bissau, Haiti, Hong Kong SAR China, Iran, Iraq, Israel, Italy, Libya, Martinique, Monaco, Myanmar [Burma], EU, North Korea, Philippines, Puerto Rico, Romania, Singapore, Somalia, Sudan, Syria, Tajikistan, Turkey, Turkmenistan, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States, Uzbekistan, Venezuela, Yemen, Zimbabwe.

Contact

Contact Information;

Email : [email protected]

Slots RTP

Box 24 casino do not publish the house edge (RTP) information for any of their slots games.

Comp Points

Box 24 casino do not appear to offer any form of comp point program.

Closing Thoughts

Where an operator invents a bonus contract to apply to a very large win when the player had no reasonable possibility of being aware of the rules. In our opinion this is nothing short of free rolling a player where the operator would have kept the money had the player lost, but when they hit a big win refuses to pay.

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