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4.6

Captain Wins Status: Not Recommended

Captain Wins Casino

Overview

Review last updated – March 2018.

Captain Wins Casino run on the Nektan platform and are dual licensed by the Gibraltar Gambling Commission in Gibraltar and in the United Kingdom by the UKGC – they use IBAS as their alternative dispute resolution service. They provide a limited range of games from NextGen Gaming, Aristocrat, Nektan, IGT, Big Time Gaming, Blueprint, Core Gaming, ELK Studios, Evolution, Extreme Live Gaming, Felt, Foxium, Gamevy, Iron Dog, IWG, Konami, Lightning Box, Merkur, Realistic Games, Red Tiger, Scientific, Microgaming and NetEntertainment. Their site is the typical Nektan design and utilises a colour palette of: red, blue, gold and white. Their logo is their name in red and white superimposed over a traditional Batman “Kersplat” style cartoon splodge in gold with steam shooting out of either side.

Trustworthiness

 - 2 / 10

Captain Wins Casino run on the Nektan white label platform.

We have concerns regarding several of Captain Wins' terms.

Firstly - their dormancy term indicates that they will retain any positive dormant balances. Dormancy is not an excuse for seizure of funds. This results in an automatic Not Recommended status at ThePOGG.com

Secondly - the casino institutes a maximum win clause to the effect that they will not pay out any more than £250,000 on any of their games - the exception being progressive jackpots.

Thirdly - they institute daily and monthly withdrawal limits of £2,000 and £5,000 respectively and this also applies to progressive jackpot wins - again this is an automatic Not Recommended status at ThePOGG.com.

For the above reasons we will not send players through to Nektan operated casinos.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 2 / 10
100% up to £100
Max Bonus 100
Min Deposit 10
Max Bet NA
Type Cashable
Wagering 30x(d+b)
10 complimentary spins on Cleopatra
# of Spins 10
Spin Value 0.20
Max Bet NA
Max Win 4xb
Wagering 30xw
BONUS CODE: NA RECOMMENDED BONUSES
Value to Player for:
-£5.78
Bonus Value
low roller
low
mid roller
low
high roller
low
superhigh roller
low

Payout Speed: 72 hours

 - 8 / 10

Captain Wins Casino state that it can take up to 3 days to process a withdrawal.

Maximum Withdrawal - £2,000 per day; £5,000 per month.

Minimum Withdrawal - £20.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Boku, Paysafecard, Zimpler, PayPal.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 4 / 10

Captain Wins Casino use NextGen Gaming Software for their instant play casino - they also offer a selection of games from IGT (Wager Works), Microgaming Aristocrat, Nektan, IGT, Big Time Gaming, Blueprint, Core Gaming, ELK Studios, Evolution, Extreme Live Gaming, Felt, Foxium, Gamevy, Iron Dog, IWG, Konami, Lightning Box, Merkur, Realistic Games, Red Tiger, Scientific and Net Entertainment.
Check out our WagerWorks Software Review.

Game selections are as follows:

Instant

Slots – 200

Table - 43

Live - 20

Jackpots - 16

Customer Service

 - 10 / 10

Email Testing Record

  • March 2018 - 39 minutes.

Licensing

 - 8 / 10

Captain Wins hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Captain Wins currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Captain Wins does not accept players from the following countries: Australia, South Africa, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Contact

Contact Information:

Email : captainwins.support@nektan.com
Phone : +44203 621 6967
Address : Nektan Gibraltar Ltd.
2.1 Waterport Place
2 Europort Avenue
Gibralter

Slots RTP

Captain Wins do not appear to publish individual RTPs for their games - they do provide payout reports that give a general overview of payouts.

Comp Points

Captain Wins do not appear to offer a comp points program for their players.

Closing Thoughts

While the number of complaints regarding Nektan casinos remains fairly small, ThePOGG.com finds so many questionable terms on these sites that we really cannot, in good conscience, recommend that players risk their money by signing up to play at these operators. Terms restricting win amounts, capping monthly withdrawals on progressive jackpot wins and predatory dormancy terms prevail.

Associated Casinos

There are no associated casinos to display.

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Promotional Terms & Conditions

100% up to £100
Max Bonus 100
Min Deposit 10
Max Bet NA
Type Cashable
Wagering 30x(d+b)
10 complimentary spins on Cleopatra
# of Spins 10
Spin Value 0.20
Max Bet NA
Max Win 4xb
Wagering 30xw

This promotion is only available to new players and only once they've made their first deposit.

The Captain Wins Casino Welcome bonus currently consists of a bonus of 100% up to £100 plus 10 complimentary spins on Cleopatra.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 30x(deposit+bonus) for the deposit bonus and 30xwinnings for the complimentary spins.

The bonus is structured so that only wagering with bonus funds, which are stacked beneath the deposited funds, counts towards the wagering requirement. This also means that bonus restrictions, do not apply while you are wagering with your deposited funds. In other words as long as you are only using deposited funds you can withdraw at any time you like.

There is no maximum bet term associated with this bonus.

The maximum allowed win with this bonus, including from the complimentary spins, is 4xbonus.

The bonus is cashable.

Bonus and associated winnings will expire after 28 days if the wagering requirements are not completed.

Game Weightings:

  • Roulette, Blackjack 0%
  • Dracula, Guns 'N' Roses, Jimi Hendrix, Divine Fortune, The Invisible Man, Isle O'Plenty, Gong Xi Fa Cai, More Monkeys, Genie Jackpots, Justice League, Batman, Superman, The Flash, Green Lantern, An Evening with Holly Madison, Psycho, James Dean, The Pig Wizard, Thunderstruck II, Baccarat, Blackjack, Cats, Chilli Gold, European Roulette, Fortunes of Sparta, Golden, Gorilla Go Wild, Hi-Low Blackjack, Hi-Low Gambler, Hooks Hero, Jackpot Jester Wild Nudge, JJ50K, Live Baccarat, Live Blackjack, Live Roulette, Lucky Larry Lobstermania, Megajackpots Cleopatra, Megajackpots Siberian Storm, Megajackpots Star Lanterns, Megajackpots Wolf Run, Monster Wins, Motorhead, American Roulette, Blackjack Classic, Oasis Poker, Pontoon, Texas Holdem, Paws of Fury, Planet of the Apes, Secrets of Atlantis, Slots-o-Gold, Spin Sorceress, Starmania, Steam Tower, Super Diamond Deluxe, Super Spinner, Top Cat, Ultimate X Five Play Poker, Vikings of Fortune, Winstar, Wolfpack, Worms and Harley Davison Freedom Tour 0%

 

 

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