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5.15

Carat Status: Not Recommended

Carat Casino

Overview

Review last updated – July 2017

Carat Casino previously ran on the Unibet white label platform but have shifted to WL Services Ltd.

Trustworthiness

 - 3 / 10

Carat casino are run by white label provider WL Services N.V. This group previously operated both CircleBet and Point casinos. These casinos engaged in seizure of funds based on terms not in place at the time a player accepted a bonus and then closed abruptly making no effort to provide players an avenue to retrieve their balances.

For references see WL Services NV Group Player Issues

Bonuses

 - 3 / 10
100% up to €150
Max Bonus 150
Min Deposit 20
Max Bet 5
Type Cashable
Wagering 70xb
20 complimentary spins on Starburst
# of Spins 20
Spin Value 0.10
Max Bet 5
Max Win NA
Wagering 70xw
Country/Regional Restrictions: Only available to - Germany, Australia, Finland, Norway and Sweden
BONUS CODE: NA CLAIM BONUS
Value to Player for:
-€0.38
Bonus Value
low roller
mid
mid roller
low
high roller
mid
superhigh roller
n/a

Payout Speed: 24h

 - 10 / 10

Using Neteller all of our reviewers report withdrawal regularly being paid within an hour but at most taking 24 hours. There website states that withdrawals can take up to 48 hours.

Maximum Withdrawal - None listed

Minimum Withdrawal - None listed

Banking options available - Credit/Debit cards, Bank Transfer, Neteller, Moneybookers, UKash and PaySafeCard

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 6 / 10

Carat casino use Net Entertainment software for their instant play casino. They also add in a selection of slots games from Cryptologic and Microgaming

Game selections are as follows;

Instant

Table Games – 17

Slots – 215

Video Poker – 6

Jackpots - 8

Customer Service

 - 10 / 10

Email Testing Record

  • December 2016 - 2 hours 15 minutes
  • June 2015 - 58 minutes
  • November 2014 - 22 minutes
  • June 2014 - No Response
  • December 2013 - No Response
  • October 2013 - No Response

Licensing

 - 2 / 10

Carat hold the following gambling licenses :

  • Curacao eGaming - Carat casino are licensed by Cyberluck, the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Carat casino - Spain, Australia, Philippines, Turkey, Hong Kong, The United States of America and other U.S. territories, Afghanistan, Ethiopia, Iran, Iraq, Jordan, Kuwait, Pakistan, Syria, Yemen, Estonia, Italy, Denmark and France

Contact Details;

Affiliate Program - Carat Partners.

Restricted Countries

Carat does not accept players from the following countries: Afghanistan, Australia, Denmark, Estonia, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Hong Kong SAR China, Iran, Iraq, Italy, Jordan, Kuwait, Pakistan, Philippines, Spain, Syria, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States, Yemen.

Slots RTP

Carat casino publish the house edge figures for all of their Net Entertainment slots games.

Comp Points

Carat casino do not appear to offer any form of comp point program.

Closing Thoughts

Sister property to casinos that disappeared without leaving details of where players could retrieve their balances - this is one that should be avoided at all costs!

Associated Casinos

There are no associated casinos to display.

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Promotional Terms & Conditions

100% up to €150
Max Bonus 150
Min Deposit 20
Max Bet 5
Type Cashable
Wagering 70xb
20 complimentary spins on Starburst
# of Spins 20
Spin Value 0.10
Max Bet 5
Max Win NA
Wagering 70xw

This promotion is only available to new players and only once they've made their first deposit.

The Carat Welcome bonus currently consists of a bonus of a 100% up to €150 plus 20 complimentary spins on Starburst.

The minimum deposit that will trigger the bonus is €20.

This bonus has a wagering requirement of 70xbonus for the deposit bonus and 70xwinnings for the free spin winnings.

The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.

The maximum allowed bet is €5 on any single round of play.

There is no maximum win on either the deposit bonus or the complimentary spins.

The bonus is cashable.

Only players from the following countries are eligible to receive this bonus - Germany, Australia, Finland, Norway and Sweden

Game Weightings:

  • Slot games 100%
  • Jack Hammer, Jack Hammer 2, Simsalabim, Blood Suckers and Dead or Alive 20%
  • Video Poker 20%
  • Tables Games such as Black Jack, Roulette etc 10%
  • Mega Moolah, Mega Moolah Isis, Mega Fortune, The Wish Master, Devils Delight, Guns N' Roses, Aliens and Scrooge 0%
  • Bingo 100%

 

 

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