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4.12

Carnival Status: Not Recommended

Affiliate Program:
AffClub

Carnival Casino

Overview

Review last updated – June 2017

As a member of the iGlobal Media network – a group wholly owned by the BWin/Party Gaming group – Carnival casino have a somewhat chequered past with regard to engaging in dispute mediation and enforcement of unethically vague terms, however they seem to be working towards moving past these issues.

Trustworthiness

 - 3 / 10

The Bwin/Party group extend to cover Bwin and Party casino alongside the Cashcade group that is made of up several WagerWorks casinos like At The Races and Get Minted and the iGlobal Media group that owns several Playtech casinos.

All of these casino have a strict policy of not discussing player complaints and as such have a poor reputation at many of the major player communities.

Alongside their refusal to discuss player complaints, they have a very poor reputation with affiliates due to changing the terms of their contracts and retroactively enforcing them on current affiliates.

Carnival casino restrict the maximum withdrawal for their progressive jackpots.

In late 2014 a situation came to light where an affiliate was found to be hacking into other sites and posting their gambling links on these sites without the owners knowledge or permission. This activity is clearly illegal and unethical. The majority of casinos that were receiving traffic from this affiliate closed the affiliate's accounts upon finding out what the affiliate was doing, however some casinos chose to ignore that the traffic coming from this affiliate was generated via illegal activity and continue to work with this individual.

For references see Bwin Group Player/Affiliate Issues

You can see the latest updates to Carnival casino's terms and conditions here.

Bonuses

 - 1 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

100% up to £200.

Sticky - You will receive this bonus at the time of your deposit but can never withdraw the bonus. At the time of your first withdrawal the bonus will be removed from your account.

Wagering Requirements;

  • Slots - 50xbonus

Adjustments to ratings;

  • Bonuses on subsequent deposits (+1) - second deposit 50% up to £577
  • Game Restrictions (-1) - You are only allowed to play slots games with this bonus.
  • Maximum Bet Restrictions (-1) - You are not allowed to bet more than £5 on a single round of play or 0.50 per payline.
  • Awkward Rules (-1) - Dropping your betsize by 75% or more or changing the type of game you play after a win could be used to justify fund confiscations.

Game Weightings (already account for in Wagering Requirements)



Notes



Payout Speed: 12 days

 - 0 / 10

Using Neteller our reviewer reports withdrawals paid within 12 days.

Minimum withdrawal - No listed minimum

Maximum withdrawal - $10000/month

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Entropay, myCitadel, PaySafeCard, ClickandBuy, Poli, UKash, Click2Pay, and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 10 / 10

Carnival Casino use Playtech software for their download casino. Check out our Playtech Software Review.

Game selections are as follows;

Download

Instant

Table Games – 38

Table Games – 30

Slots – 113

Slots – 107

Video Poker – 15

Video Poker – 15

Live - 6

Live - 3

Jackpot - 25

Jackpot - 23

Customer Service

 - 10 / 10

Our reviewer reports positive experiences with iGlobal Media casino group customer services.

Email Testing Record

  • December 2016 - 5 hours 9 minutes
  • December 2015 - 1 day 4 hours 23 minutes (Need to create an account to get even simple support questions answered)
  • June 2015 - 2 hours 18 minutes
  • November 2014 - 12 minutes
  • June 2014 - 1 hour 27 minutes
  • December 2013 - 7 minutes
  • June 2013 - 12 minutes
  • January 2013 -1st email - 3 hours 2 min

Licensing

 - 6 / 10

Carnival hold the following gambling licenses :

  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Carnival does not accept players from the following countries: Afghanistan, American Samoa, Belgium, Bermuda, Bulgaria, China, Colombia, Congo - Brazzaville, Congo - Kinshasa, Cuba, Denmark, Estonia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Guadeloupe, Guam, Haiti, Hong Kong SAR China, India, Iran, Iraq, Israel, Italy, Myanmar [Burma], New Caledonia, Northern Mariana Islands, Pakistan, Philippines, Poland, Puerto Rico, Saint Barthélemy, Saint Martin, Samoa, Sierra Leone, Singapore, Somalia, South Korea, Spain, Sudan, Syria, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Ukraine, United States, Zimbabwe.

Contact

Contact Information;

Email : support@carnivalcasino.com
cashier@carnivalcasino.com
tech@carnivalcasino.com
Phone : 18778581599 (Canada)
80072789134 (International)
Fax : 2070837339 (UK)
00 800 1000 4605 (International)

Slots RTP

Carnival casino publish the House Edge/RTP figures for all of their slots games.

Comp Points

Carnival casino offer the standard Playtech comp point program where you earn 1 comp point for every £10 wagered and can convert 100 comp points into £1, with the redemption rates improving as you move up the VIP ladder.

Closing Thoughts

Carnival casino certainly offer a circus when it comes to talking about player problems - with a plentiful supply of better Playtech casinos, why not choose a venue that does less clowning around?

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