OVERALL VERDICT
4.12/10

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OVERALL VERDICT

4.12/10

PAYOUT SPEED

0/10

Customer Service

10/10

Bonuses

1/10

Software

10/10

Licensing

6/10

WEBSITE

OWNERSHIP

ElectraWorks Limited

AFFILIATE PROGRAM

Carnival Affiliate

This casino is not recommended!

This operator is NOT recommended by ThePOGG.com. This could be due to a variety of negative behaviours, from refusing to discuss complaints to suspect gambling software or predatory terms and conditions. We would encourage players to consider alternative operators to play with.

Why not try these great operators instead?

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– Fast response to email support request.

–

– Non-cooperative with the management of player complaints.

– Long delays on payment of withdrawals.

– Not subject to the strongest regulations.

– Low value registration incentives.

Carnival Casino Review

Name: Carnival Casino Review
Item: Carnival
Rating: 4.12
Author: ThePOGG

Review last updated - May 2020.

OVERVIEW | 4.12/10

Part of the iGlobal Media network, Carnival casino is owned by the BWin/Party Gaming group. The Bwin/Party group has historically refused to discuss complaints with this service but appears to be changing their position.

TRUSTWORTHINESS | 3/10

The Bwin/Party group extend to cover Bwin and Party casino alongside the Cashcade group that is made of up several WagerWorks casinos like At The Races and Get Minted and the iGlobal Media group that owns several Playtech casinos.

Historically these groups have been consistent in their refusal to discuss player complaints with 3rd party dispute mediation services (like ThePOGG). This has resulted in a poor reputation with these services. However in late 2017/early 2018 we have managed to establish a line of communication with this group and we have been assured all issues will now be resolved. As such we've elected to allow a probationary period where Carnival casino's Trustworthiness score will improve by one point for every six months without further issues to a maximum of 8.

Sadly, as of May 2020 this group has reverted to being non-responsive to player complaints submitted to this service.

For references see Bwin Group Player/Affiliate Issues

BONUSES | 1 / 10

Carnival Casino Review does not currently offer a bonus that we can reasonably evaluate.

Deposit Method Restrictions:

Country/Regional Restrictions:

Payout Speed: 12 days | 0 / 10

Using Neteller our reviewer reports withdrawals paid within 12 days.

Minimum withdrawal - No listed minimum

Maximum withdrawal - $10000/month

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Entropay, myCitadel, PaySafeCard, ClickandBuy, Poli, UKash, Click2Pay, and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 10 / 10

Carnival Casino use Playtech software for their download casino. Check out our Playtech Software Review.

Game selections are as follows;

Download	Instant
Table Games – 38	Table Games – 30
Slots – 113	Slots – 107
Video Poker – 15	Video Poker – 15
Live - 6	Live - 3
Jackpot - 25	Jackpot - 23

Customer Service | 10 / 10

Our reviewer reports positive experiences with iGlobal Media casino group customer services.

Email Testing Record

September 2019 - 1 hour 11 minutes.
May 2019 - 14 hours 33 minutes
November 2018 - 1 hours 52 minutes
December 2016 - 5 hours 9 minutes
December 2015 - 1 day 4 hours 23 minutes (Need to create an account to get even simple support questions answered)
June 2015 - 2 hours 18 minutes
November 2014 - 12 minutes
June 2014 - 1 hour 27 minutes
December 2013 - 7 minutes
June 2013 - 12 minutes
January 2013 -1st email - 3 hours 2 min

Licensing | 6 / 10

Carnival hold the following gambling licenses :

Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United States NOT accepted.

Carnival does not accept players from the following countries: Afghanistan, Asia, American Samoa, Oceania, Australia, Belgium, Bermuda, Bulgaria, China, Colombia, Congo, The Democratic Republic of The Congo, Cuba, Denmark, Estonia, France, French Guiana, French Polynesia, French Southern Territories, Guadeloupe, Guam, Haiti, Hong Kong, India, Iran, Iraq, Israel, Italy, Republic of Korea, Myanmar, New Caledonia, Northern Mariana Islands, Pakistan, Philippines, Poland, Puerto Rico, Samoa, Sierra Leone, Singapore, Somalia, Spain, Sudan, Syrian Arab Republic, Turkey, Ukraine, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Zimbabwe.

Contact

Contact Information;

Email :	[email protected]
	[email protected]
	[email protected]
Phone :	18778581599 (Canada)
	80072789134 (International)
Fax :	2070837339 (UK)
	00 800 1000 4605 (International)

Slots RTP

Carnival casino publish the House Edge/RTP figures for all of their slots games.

Comp Points

Carnival casino offer the standard Playtech comp point program where you earn 1 comp point for every £10 wagered and can convert 100 comp points into £1, with the redemption rates improving as you move up the VIP ladder.

Closing Thoughts

The extended Bwin/Party group do not seem to be able to decided what their position on the management of player complaints is. Year to year we get totally different responses, varying from enthusiastic cooperation to total stone wall. Until there is some consistency in approach this is not a group we can recommend to players.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

+ 8 more

Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.