Carnival Casino

The Bwin/Party group extend to cover Bwin and Party casino alongside the Cashcade group that is made of up several WagerWorks casinos like At The Races and Get Minted and the iGlobal Media group that owns several Playtech casinos.

Historically these groups have been consistent in their refusal to discuss player complaints with 3rd party dispute mediation services (like ThePOGG). This has resulted in a poor reputation with these services. However in late 2017/early 2018 we have managed to establish a line of communication with this group and we have been assured all issues will now be resolved. As such we've elected to allow a probationary period where Carnival casino's Trustworthiness score will improve by one point for every six months without further issues to a maximum of 8.

Sadly, as of May 2020 this group has reverted to being non-responsive to player complaints submitted to this service.

For references see Bwin Group Player/Affiliate Issues

Using Neteller our reviewer reports withdrawals paid within 12 days.

Minimum withdrawal - No listed minimum

Maximum withdrawal - $10000/month

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Entropay, myCitadel, PaySafeCard, ClickandBuy, Poli, UKash, Click2Pay, and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Carnival Casino use Playtech software for their download casino. Check out our Playtech Software Review.

Game selections are as follows;

Our reviewer reports positive experiences with iGlobal Media casino group customer services.

Email Testing Record

• September 2019 - 1 hour 11 minutes.
• May 2019 - 14 hours 33 minutes
• November 2018 - 1 hours 52 minutes
• December 2016 - 5 hours 9 minutes
• December 2015 - 1 day 4 hours 23 minutes (Need to create an account to get even simple support questions answered)
• June 2015 - 2 hours 18 minutes
• November 2014 - 12 minutes
• June 2014 - 1 hour 27 minutes
• December 2013 - 7 minutes
• June 2013 - 12 minutes
• January 2013 -1st email - 3 hours 2 min

Carnival hold the following gambling licenses :

• Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

Players from United Kingdom accepted.

Carnival does not accept players from the following countries: Afghanistan, Asia, American Samoa, Oceania, Australia, Belgium, Bermuda, Bulgaria, China, Colombia, Congo, The Democratic Republic of The Congo, Cuba, Denmark, Estonia, France, French Guiana, French Polynesia, French Southern Territories, Guadeloupe, Guam, Haiti, Hong Kong, India, Iran, Iraq, Israel, Italy, Republic of Korea, Myanmar, New Caledonia, Northern Mariana Islands, Pakistan, Philippines, Poland, Puerto Rico, Samoa, Sierra Leone, Singapore, Somalia, Spain, Sudan, Syrian Arab Republic, Turkey, Ukraine, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Zimbabwe.

Contact Information;

Carnival casino publish the House Edge/RTP figures for all of their slots games.

Carnival casino offer the standard Playtech comp point program where you earn 1 comp point for every £10 wagered and can convert 100 comp points into £1, with the redemption rates improving as you move up the VIP ladder.

The extended Bwin/Party group do not seem to be able to decided what their position on the management of player complaints is. Year to year we get totally different responses, varying from enthusiastic cooperation to total stone wall. Until there is some consistency in approach this is not a group we can recommend to players.