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– Fast response to email support request.

– Non-cooperative with the management of player complaints.

– No effective regulation. Licensed in name only.

– Low value registration incentives.


Casino Blu Casino Review

Review last updated - November 2016

OVERVIEW | 3.18/10


Casino Blu are part of the GameTech group. This group are regulated by the Malta Gaming Authority. This group of operators has been caught using pirated Net Entertainment games.

TRUSTWORTHINESS | 0/10


Since Casino Blu do not hold a UKGC license we cannot send a reviewer to test its site.

(-1)Despite not holding a UKGC license, and therefore being unable to legally accept sign-ups from UK players, casino support assured us that they do accept players from the UK.

During the background research on this group of casinos we did find some substantially negative reports, both seemingly from the same player at different portals, revolving round Conan casino seizing over $30k due to breach of Terms and Conditions. As it turns out, it seems that two bonuses were added to the players account in quick succession, one large bonus (£600) and another small bonus (£30). The casino then enforced the maximum bet rule for the smaller bonus so the player’s wagers of £100/hand breached the term. In the instance of two bonuses being added to the account in such a short time frame (the player claims they must have been added at exactly the same time and the casino claim there was a 2 minute delay), we would be inclined to view these as the same bonus. To seize such a large win on what can only be considered dubious grounds certainly isn’t a great confidence booster.

During our December 2013 update we were alerted to this term having been added to the Conan properties:

  • Placing single bets equal to or greater than 30% of the value of the deposit.
  • Due to extensive game manipulation, this applies to all players, regardless if they have any bonus or not.

Simply put there is no mathematically valid way for a player to gain an advantage over the house using betsize alone. If these casinos genuinely feel that a player without a bonus represents a legitimate threat to them, either their games are not functioning correctly or they do not have a strong enough understanding of how their games work. Either way, we're not comfortable recommending these properties as long as they continue to carry these terms.

In late 2014 a situation came to light where an affiliate was found to be hacking into other sites and posting their gambling links on these sites without the owners knowledge or permission. This activity is clearly illegal and unethical. The majority of casinos that were receiving traffic from this affiliate closed the affiliate's accounts upon finding out what the affiliate was doing, however some casinos, whether via intent or insufficient security policies, continued to be listed on these sites for many months after the activity of this affiliate came to light. Many other brands managed to quickly take action to get themselves removed from the hacked sites (closing the affiliate account down and ensuring that new accounts could not be open).

In early 2016 this group were caught running pirated Net Entertainment games.

The Game Tech Group N.V. license holders were previously licensed by the MGA. After legal consultation the MGA were advised that the terms this group use to limit the maximum allowed bet during non-bonus play contravened EU consumer protection law. On this basis the MGA instructed the license holders to repay confiscated funds tied to a complaint that occurred while they held an MGA license. The Game Tech Group N.V. refused to do so and subsequently became non-responsive.

The Game Tech Group N.V. has enforced predatory terms prohibiting "betting systems" on a player who flat bet on a single number on Roulette. If flat betting on a single number is considered a "betting system" any player that chooses to with this group could be considered to be in violation of this term.

For references see AffPower Group Player Issues

BONUSES | 2 / 10


Casino Blu Casino Review does not currently offer a bonus that we can reasonably evaluate.

Deposit Method Restrictions:
Country/Regional Restrictions:

Payout Speed: 4 days | 6 / 10


Using Neteller our reviewer reports withdrawals normally paid within 4 days.

Minimum withdrawal - €100

Maximum withdrawal - €5000 every 30 days

Banking options available - Credit/Debit cards, Bank Transfer, Neteller, Skrill (Moneybookers), UKash and Webmoney

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 5 / 10


Casino Blu use GameScale software for their instant play casino. Check out our GameScale Software Review.

Game selections are as follows;

Download

Instant

Table Games – 19

Table Games – 19

Slots – 63

Slots – 42

Video Poker – 6

Video Poker – 6

Customer Service | 10 / 10


Email Testing Record

  • December 2016 - 10 minutes
  • June 2015 - 3 hours 32 minutes
  • November 2014 - 9 hours 23 minutes

Licensing | 2 / 10


CasinoBlu hold the following gambling licenses :

  • Curacao eGaming - Casino Blu casino are licensed by Cyberluck, the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Casino Blu - United Kingdom, USA

Contact Information;

Affiliate Program - CasinoPartners365.

Restricted Countries


Players from United States NOT accepted.

Casino Blu does not accept players from the following countries: United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact


Slots RTP


Casino Blu do not publish the house edge (RTP) information for any of their slots games.

Comp Points


Casino Blu do not appear to offer any form of comp point program.

Closing Thoughts


The group that owns Casino Blu are part of a group with a very questionable history.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

There are no associated casinos to display.

COMPLAINTS

Casino Blu
Found for the player

Casino Blu - Blackjack

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Casino Blu
Found for the Casino

Casino Blu - voided winnings

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