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4.55

Casino Charm Status: Closed

Casino Charm Casino

Overview

Review last updated – October 2016.

Casino Charm are a developing brand dual licensed in Malta by the Malta Gaming Authority and in the United Kingdom by the UKGC. They are a white label casino operating on the Progress Play platform. They provide a tiny range of games – 28 in total – from Microgaming and Thunderkick. They offer 12 slots games, 5 table games, 3 video poker games, 7 Jackpot games and one live casino game. Casino Charm have a simple website design that is unified by their chosen colour palette – a bright mix of clashing orange, yellow, blue and green. They have no complaints logged on any of the major gambling portals at the present time.

Trustworthiness

 - 7 / 10

Casino Charm have a good reputation within the gambling community and we found no outstanding issues at any of the major casino complaint portals.

(-1)We find Casino Charm's dormancy clause for UK players to be predatory as it does not state that before beginning dormancy proceedings every effort will be made to contact the relevant player. Accounts held by UK players are declared dormant after only 6 months of inactivity. We also find their maintenance fee for dormant accounts held by UK players to be unacceptably high at a rate of 10% of the account balance per month.

As long as Casino Charm maintain their positive reputation we will increase their Trustworthiness score by one point every 6 months to a maximum of 7.

Casino Charm do not offer an affiliate program and therefore cannot score more than 7 for this category.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 2 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus:

100% up to £200.

Sticky - this bonus can never be withdrawn - once you have complete the wagering requirement this bonus will be removed from your account at the time of your first withdrawal.

(-1) Maximum Bet - £5 or 5% of bonus credited - whichever is lower.

(-1) Vague/awkward Terms and Conditions - some jurisdictions must wager 100 x Bonus but these jurisdictions are not listed on the site - players must contact support.

Wagering Requirements:

  • Slots - 50xbonus
  • Blackjack - 500xbonus
  • Baccarat - 500xbonus
  • Roulette - 500xbonus
  • Video Poker - 1000xbonus
  • Table Poker - 500xbonus

Game Weightings (already account for in Wagering Requirements)



Payout Speed: 7 days

 - 3 / 10

Casino Charm state on their website that it takes up to 7 days to complete the withdrawal process.

Maximum Withdrawal - £1,500 per week or £3,000 per month.

Minimum Withdrawal - £20 for ewallets, credit and debit cards; £30 for cheques; wire transfers or iDeal -£50.

Banking options available - Credit/Debit cards, Neteller, Paysafecard, Skrill (Moneybookers), iDEAL, Paybyphone (UK customers only), Discover and Bank Transfers.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 1 / 10

Casino Charm use Microgaming software for their instant play casino alongside a selection of games from: Net Entertainment, Amaya, NYXGaming, NextGen Gaming, Thunderkick, Genesis, ELK Studios, Leander Games, iGaming2go, Big Time Gaming, Chance Interactive, Rabcat, 2by2 Gaming, Wagermill and Cryptologic. Check out our Microgaming Software Review.

Game selections are as follows:

Instant

Table Games – 5

Slots – 12

Video Poker – 4

Live - 1

Jackpot - 7

Customer Service

 - 0 / 10

Email Testing Record

  • November 2016 - No answer
  • April 2016 - Customer Support refused to answer email questions for a perspective customer who had not yet decided to sign-up with the operator - this is unacceptable.

Licensing

 - 10 / 10

CasinoCharm hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. CasinoCharm currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Casino Charm: Belgium, Belize, British Virgin Islands, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Slovenia, Spain, Turkey, United States Minor Outlying Islands, United States of America and US Virgin Islands

Contact Information:

Email : customersupport@instantgamesupport.com
Postal address: Progress Play Limited, suite 1258l, 28/19 Vincenti Buildings, Strait Street, Valletta, VLT1432.
Live Chat: Available on casino website 06.00 - 23.00 GMT.

Restricted Countries

Casino Charm does not accept players from the following countries: Belgium, Belize, British Virgin Islands, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Lithuania, Luxembourg, Portugal, Romania, Serbia, Slovenia, Spain, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Slots RTP

Casino Charm give the RTPs for all of their slots games.

Comp Points

Casino Charm do offer a comp points system but we cannot determine its value - points are accrued at a rate of 1 for every £16 wagered but there is no redemption rate listed on site.

Closing Thoughts

Casino Charm have what we consider to be a predatory dormancy clause for UK players - declared dormant after 6 months and then subject to a 10% of account balance maintenance fee per month. In their Bonus Policy section it states that players from some countries will be subject to increased wagering on bonuses (100x rather than 50x) but players must contact Customer Support for details - it would be more helpful if the restricted countries were just clearly stated for players in the Bonus Policy section in the interests of transparency. Furthermore the three day withdrawal pending status could encourage some players to reverse withdrawals that they would not if the withdrawal processing time was lower. Be aware of this if you are a player that falls into this category. Despite listing times for online live chat operatives across this group it has never been available on any of the Progress Play properties when we have been on site at any time of day.

Associated Casinos

There are no associated casinos to display.

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